Problems With The Lan Interface; Problems Connecting To A Remote Node Or Isp; General Problems; Table 16-3 Troubleshooting The Lan Interface - ZyXEL Communications PRESTIGE 1400 User Manual

Prestige 1400 WAN Router with Integrated Ethernet Switch
16.3

Problems with the LAN Interface

Can't ping any station
on the LAN
16.4

Problems Connecting to a Remote Node or ISP

Table 16-4 Troubleshooting a Connection to a Remote Node or ISP

Can't connect to a
remote node or ISP
16.5

General Problems

If you have other problems, you can try the following options.
Check the Menu 24.1 System Maintenance - Status, Menu 24.2.1 - System Information and Menu 24.3
System Maintenance - Log and Trace in order to locate the problem.
Check the Troubleshooting section in the Support Notes.
Use Debug commands to diagnose problems. In general, ZyXEL recommends that you use these commands
with the direction of your customer support representative.
16-2

Table 16-3 Troubleshooting the LAN Interface

PROBLEM
Check the Ethernet LED on the front panel of your Prestige. If it
is off, check the cables connecting your Prestige to the hub.
Verify that the IP address and the subnet mask in Menu 3.2 are
consistent between the Prestige and the workstations.
PROBLEM
Check Menu 24.1 to verify the line status. If it indicates [down],
then refer to the section on the line problems.
Check the error log in Menu 24.3.1. If it does indicate that
something has gone wrong, it may be an IP address
configuration error.
Check your Internet access account information given to you by
your ISP – see Table 5-4.
CORRECTIVE ACTION
CORRECTIVE ACTION
Troubleshooting