Direct Department Calling (DDC)
All Telephones/Yoice Terminals
3-76
3-77
Display
hforrhation
Enhanced
Unitom
Call
Disribution
(EUCD)
(System 85
R2V2)
3-7A
Split
Supervisor
3-79
System
Supervisor
3€O
Placing EUCD
Calls
-
3.81
All
Telephones/yoice
Terminals
3-81
Ans$rering EUCO Calls
in Manual-ln Mode
Single-Line telephones/Volce Terminalg
Multi-Appearance Voice Terminals
Answering EUCD Calls in Auto-ln Mode
Multi-Appgarance Voice Terminals Assigned
Autohatic
Conn€ct and
Disconnect
Monitoring EUCD Calls
All Telephones/Voice Terminals
Overload Balancing
All Telephones/Voice Terminals
veritying the Recorded Announcement
All T€lephon€s/Voice Terminals
Adding
or Removing Agents
All Telephones/Voice Terminals
Cali Forwarding-Follow Me and Call Forwarding-Busy and Don't Answer
With
EUCD:
All Telephones/Yoice Terminals
Hold
Single-Line
telephones/Voice Terminals
Multi-Appearance Voice Teaminals
Hot Une Service
Hunting
Display
Intormation
lnt€rcom-Automatic
ga2
3-a2
3-42
3-83
3€4
lu
3-84
3-86
3-86
986
s86
3-86
3-47
ua1
3€9
&89
3-89
3-90
3-9
r
3-91
Multi-Appearance Vgic€ Terminals
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