AT&T DEFINITY 2500 Instruction Manual page 123

CI{APTER 3. OPERATING
FEATURES
5.
Press
[@
or
lFl
to
be available
lor AcD
calls.
To log out ot cMS:
1.
Unplug'the headset or, if no headset,
p.ess
@)
(see Note).
or
lf noither headset nor Statfed
button, go otf-hook on an idle app€aranc€.
Usten tor
dial
tone.
2.
Press
@,
or
dial
the Log-Out access codE.
Listen
lor
dial tone.
3.
co
on-hook,
or press
li;Il
(if you
have automatic answering assigned by
the
Systsm Manager).
Your answedng position is now unstaffed.
Note:
lf
CMS
is not
being used
to
ftack ACD calls in
yolr
split and your
voace
terminal is equipped with
a
headset, plugging in the
headset
automatically places your answering position in the staffed mode.
It yourrroice
terminal
is
not
equipped
with
a
headset,
you
must
press l.bfi.dl
(associated light goes on) to enter the Staffed mode.
ln both cases the answering posrlion when staffed is automaticallv
ptaced in
Aux-work
mode.
ani
you must
press
@or' Et6
become available
to
receive ACD calls.
Unpluggjng
the
headset
or pressing the lighted
@)
places your
answering positjon
in
the unstatfed mode.
ACD-Apdicetions
There are tour general categories ol ACD agent call-handling responsibilities:
.
lncoming callhandling only
.
lncoming call handling and originating calls
.
lncoming callhandling and "client" responsibilities
.
lncoming cail handling
lor
two splits.
Due
to the varied responsibilities of agents, they require different teatures and voice terminat
configurations.
'32