AT&T DEFINITY 2500 Instruction Manual page 127

CHAPTER
3. OPEBATING FEATURES
Aux-Work Iight goes off.
Usten
lor a
'l-, 2-, or 3-b!.st of zip tone
(see Note) and appropriate announcement.
You are automatically qonnected to the call.
Note:
One burst
of zip tone-call is
from your split queue. Zip tone
is
Iollowed by
a
city-of-origin announcement
if
the
announcement
is
administered and the call is an incoming trunk call.
Two bursts of zip
tone-call
has been forwarded or overflowed trom
another queue. Zip tone
is
followed
by
a
city-
or
queue-of-origin
announcement if administered.
Three bu6ts
of
zip
lone-call
has been
forwarded
by
Overload
Balancing
from another
system.
Zip tone is tollowed by a
city- or
queue.of-origin announcement
if
administered
or
Vector
Directory
Number
(VDN) if vectoring is enabled.
The queue-ol-origin announ@ment
is only
heard when
the
city-of-
origin announcement is not administered to trunk groups
lor
incoming
ACD calls.
4.
Converse with caller,
Your call
is
disconnected
when caller hangs up,
or you press
@)
You
are
automatically connected to the next
call. (Press
lr.L-l
tor faster
dis@nnect.)
5.
Log out
if you are a
measured agent,
or
unplug the headset
lf
unmeasured
to
become unstaffed.
To do atter
ACD
call-relaled work intaequently
when yolr
ale angweing celb
in Auto-ln mode:
t.
Press
lFl
during an in-progress call when a
panicular call is going
to
require
After Call Work. You can also press
I
kt"'l
after disconnect or when idle.
Manual-ln light goes on.
Auto-ln light goes off.
Your position
is
bypassed during spiit
non-ACD calls.
scans. However, you can p,ace
or
receive
2.
Press
lftfrF] or
Gffi]
qg3;n
1q
6.come
available
to
receive ACD calls.
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