AT&T DEFINITY 2500 Instruction Manual page 136

CI{APTER 3. OPEFATING FEATURES
Addit g
ot
nqnoying Agents-Sprit Supewisor
Only
Note
lf a
member
is being moved fuom one split to
anolher,
the move must be
coordinated by the
two split supervjsors. An answering position must
be
rcmoved from the original split before being added to another split. (Member
must be unstaffed.)
To add s menbcr lo the sFlit (group) or aemove a tn€mber trom
the
sglit:
1.
Press an idle appearance.
Listen for dial tone.
Usten for dial tone.
Dialthe extension
number of the agent to be added or removed.
Listen loa
conlirmation tone.
Press
l Eil,
or
hang up.
Ce
Forwatding lor ACD
Carls
(Disatt'td it
V@tori rg
is ac,ire)
You can
forward the ACD calls by performing any one of the tour tollowing methods:
.
You can forward
all
calls lrom one split
to
another
split,
an
attendant,
a
telephone/voice
termanal,
or
an
answering machine on an exlension (locally provided)
by
dialing
the
system
Call Forwarding-Follow Me activate access code
or
by
pressing lntratlo All button
(if
assigned).
.
Calls can be
forwarded to another split within the switch when lhe number of calls
in
queue is equal
to or
exceeds
a
preset level. The number
of
calls in the "torwarded-
to"
split musl be less than the inflow threshold for that split. Forward these calls
by
dialing thg__gyltem
Call Forwarding-Busy/Don't Answer activate
code
or
by
pressing
I
Hi
I
(if assgned).
.
All calls can be
forwarded
to a
designated
split or lelephone/voice terminal
at
a
distant switch
if
no agents are available
to allow load transfer (Overload
Balance-
All)
on a customer's
network. You can lorward these calls
bv dialinq the Overload
Batance-Att
activate access cocte
or
by
pressinq
lE
(il as;igned).-
.
Calls can be
forwarded
to
a
special distant number
or to
a
default
number
established at a distant split because ot overflow conditions. You can forw3l!1,!Iese
calls by
daaling
overload overtlow activate access code
or by p.essing
lffil
1it
assigned).
4.
2.
Dialthe
Llember Add
or Member Delete access code, or
press
fiITliil
or
@.
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