AT&T DEFINITY 2500 Instruction Manual page 130

CHAPTEN
A
OPERATING FEATUBES
Anavqrr'g
Cdl!-l'tatal.4n
(& V,h
atrutt Ans*€'rt g (rl€€rt'tr/t)
To tnawcr ACD
calb in
Xllnqd-ln iroda l'ling
.
heada€t (lnanual
lnawadng
opa6lioi)r
1.
Plug in headset.
2.
Log in
It
you
a.e a
measurBd agBnt,
or
press
@l
if you are unn€asuBd.
Your answering position is now stailed, and ygu Ere automatically placed in Aux-
Work mod€.
3.
Press
[Fl.
Manual.ln light goes on.
Aux-Work light
go€s off.
4,
Select the
ringing appearance.
Listen tor
a
2- or
gburst ol
zip
tone (s6€ Nob) and appropriate announceme,t.
Notcr
Two bursts of zip
tone-call
has bgen torwarded
or
ov€rflow€d lrom
anolher queu€.
Zip ione is
followed
by
a
city-
or qu€ue-of-origin
announc€ment if administered.
Thr€€
bu6ts
ot
zip tone-call
has be€n forwarded
by
Ovedoad
Balancing
from another system. Zip tgn€ is iollowed by a
city- or
qqeust-origin
announcement if
adminbtered.
5.
convers€ with the caller, and
press
lffil
when conversalion ends.
Manual.ln light llashes.
6.
Oo
Atter
Call
Work if necessary.
7.
Press
lFl
to rsceive another ACD call.
3-3tt