AT&T DEFINITY 2500 Instruction Manual page 131

CHAPTER 3. OPERATING FEATURES
Anawedng Calls-Uat'rJ,ahln Mode
Wrth
,tanual
Answeting
(Hand*t)
To answea ACD
calls in lllanual-ln mode using a
han4i€t
(manual
ansyefng
operdtion):
1.
Log in il you are a measured agent, or
press
lffi)
iI you
are unmeasured.
Your answedng position
is now staffed, and you are aulomatically placed in Aux-
Work mode.
2.
Press
lFl.
Manual-ln light
goes on.
Aux-Work
light goes off.
3.
Go
off-hook, and select the ringing appearance.
Listen
for a 2- or 3-burst of zip tone (see Note) and appropriate announcement.
Note:
Two bursts o{ zip
tone-call
has been forwarded or
overflowed from
another queue. Zip tone is fo owed by
a
city-
or
queue-of-origin
announcement if administered.
Three bursts
ol
zip
tone-ca
has been
forwarded
by
Overtoad
Balancing
from another system. Zip tone is
lo
owed by a
city- or
queue-ol-origin announcement if admjnistered.
4.
Converse
with the caller, and hang up when conversation ends.
ManuaFln
lightflashes.
5.
Do
Alter
Call Work
if
necessary.
6.
eress
fFl
b
receive another ACD call.
PlaclDg
lntemal Calts
lo
Splits
To place
a call
trdrl
an
extension (intemal cell)
to
an ACD
sptit
1.
Dial
the unique extension number oI the split called an ..associated extension,,
Listen
for ringback tone.
lf
an idle position is available, your call completes. Otherwise,
yolr ca
is
ptaced
in
the
split queue.
Hear
the first delay recorded announcement while the system scans the split so that
your call can be answered (see Note).
Converse
with the answering agent, and hang up when your call ends.
Note:
You may hear a second syslem-wide delay recorded announcement
iJ
the system continues to scan the split for an
idte
position.
l,{0