AT&T DEFINITY 2500 Instruction Manual page 87

Multiple Call Handling
with
Hold 3-28
3-29
3-30
330
335
3-38
s39
3-40
3-40
341
341
g3
3-44
3-45
$45
347
3-48
3-44
3-s0
3-51
3-51
3-s3
&56
3-57
3-59
3-60
ACD
Features-Split
Supe.visors
ACD
Features-System Supervisor
call
Management
system (cMS)
ACD-Applications
Answering
Calls-Auto.ln
Mode
With Automatic Answering (Headset)
Answering
Calls-Auto-ln
Mode With Automatic
Answering (Handsei)
Answ€ring
Calls-Manual-ln Mode With Automatic Answedng (Headset)
Answering
Calls-Manual-ln
Mode With Manual Answering (Headset)
Answering
Calls-Manual-ln
Mode With Manual Answering (Handset)
Placing
lnternal Calls to Splits
Barging in on ACD
Calls-Agent
Override
Monitoring ACD
Calls-Service
Observing
Overload Balancing
(lnterflow)-Split
Supervisor Only
Verifying
lhe Recorded
Announcement-Split Supervisor
Only
Adding
or
Removing
Agents*Split
Supervisor Only
Call Forwarding
for ACD Calls (Disabled if Vectoring is aclive)
Automatic
call
Distribution
(AcD) in a call vectoring Environment
Automatic Callback
Single-Line Telephones/Voice Terminals
Multi-Appearance
voice Terrninals
Display lnformation
Bridged Call
Cail
Answer From Any Voice Terminal (CAAVr)
Terminals
Call Coverage
Answering Coverage Calls
Display lnformation
Call
Forwarding-Busy/Don t Answer
Single-Line Telephones/Voice Termrnals
All Telephones/Voice
Display
lnfonnation
lt-
Muiti-Appearance Voice Terminals