AT&T DEFINITY 2500 Instruction Manual page 133

CHAPTER
3.
OPEMTING FEAIUNES
To
aclisda Saavca
Obaarvitrg:
1.
Pr€ss an idle appearance butlon.
Listgn
for dial tone.
2.
Press
l*El.
Service
Obsewe light goes on.
Listen
tor dial tone.
3.
Oial
the extengion number ot t}le agent to be observed.
Service Obs€rve liglrt flashes slowly
if
agent
is nol
active on
a call.
Observer is
plac€d in a waiting state and brllg€d on when the agent receives
a
call.
To
tclivsle 2-way obaarving during ob3arvalion:
t.
eress
l El
laudible 2-way connection).
To
rlslol€ nutng
during
obtcrralion (tilant
l-w'y
conhection):
r.
Press
@
again.
To
adir..te Sa.vic!
Obaarring
rilh
sa'|ling
lona
admanislcrqt
An optional waming tone
is
available
(on a
per-system basis) to
alert
lhe
agent
to
the
paesence of an observer on the connection.
'1.
Press an idle appearance button.
Listen
lor
dial tone.
2-
Press
G-6t"-|.
Serviqe
Obse.ve light goes on.
Listen
lor
dial tone.
3.
Dialthe extension number of the agent
to
b€ observed.
lf the
agent has
a call in progress, all parties on the connection will hear an
initial
tong burst
of
tone
(2
seconds)
and
a
shon burst
of
tone
(.5 second)
every
15
sgmnds during the
duration ol the observer's pres€nce.
lI
the agent is bgtween calls, the observer and the agent
$rill hear thg first
warning
tone
(2
seconds)
after the beginning of the nen
ca
.
4.
After obseruation,
press
liEl,
or hang up.
u2