AT&T DEFINITY 2500 Instruction Manual page 169

CHAPTER
3. OPERATING FEATURES
The word
"to"
DDC
group identity.
EXAMPLE: a=}lR. JoNEs to lEssAGE
CEN"ER
Enhanced unitorm
call
Distribution (EUCD)
(system
85 R2v2)
This feature
permits direct inward dialed (DlD)
calls, central office
(CO)
calls,
foreign
exchange (FX),
iie trunk.800
service calls, and internal
or
attendant-extended calls
to
be
routed directly to the next
idle
lelephone/voice lerminal in a prearranged group
of
answering
positions (referred
to as a split).
Each
ol these answering positions (voice terminals) has
another extension number so that calls can be placed and answered apart frorn the split. A
number
of users (ag€nts) can be arranged into splits to function as an answering servrce or
message center.
ln this way, the call load is
evenly distributed among
agents-
Extended
delays are avoided.
For additional reduction in delay in answering calls, Call Forwarding and overload balancing
are provided.
Two
types of Call Forwarding are allowed:
.
Call Forwarding-Follow
Me-The
split
supervisor
or the
system supervisor
may
forward calls from a split or
its queue to
another split, to a central or local
attendan'i,
or
another voice terminal.
All
calls directed
to the
split (except from the
attendant)
and all
calls in queue are forwarded.
.
Call
Forwarding-Busy and Don't Answer-Oueue overflow
is
provided with this typ€
of Call
Forwarding- It the number of calls in queue exceeds
a
preset overflow
level.
lhe
call Iongest in queue is torwarded. Each split also has an adiustable inflow
level.
This
level
is
used
to
determine when the
queue
of
one spljt may receive overflow
calls from the queue
of
another spiit. The tollowing two conditions hust
be
met
before Call
Forwarding-Busy
Don
t
Answer can be activated:
a.
The number of calls in one split queue must exceed the overflow level.
b.
The
number
of calls in the forwarding
destination
splits queue must
not
exceed the inflow level.
Overload Balancing works in conjunction with Call Forwarding or
stands alone. You
can
activate Overload Balancing on
a voice terminal by
dialing an access code. There are two
kjnds of Overload Balancing, each with a separate dial access code. The first type, Overtoad
Balancing-All.
is
similar
to
Cali Forwarding-Follow Me. Att calls are forwarded.
The
second type, Overload Balancing-Overflow,
is
similar
to
queue overflow. Calls
in
an
overflow condition are forwarded.
3-78