AT&T DEFINITY 2500 Instruction Manual page 126

CHAPTER
3. OPERATING FEATURES
.
515 BCT.
lncoming Call H.ndling tor Two Splits
Although not typical, situations may occur in which an agent needs
to
be
a
member
ol
two
splits. For example, a travel ag€ncy may have a split set up to
handle
a
priority customer.
Ljnlike
the "client" situation mentioned earlier, the patron does not need lo
talk
to
a specific
agent,
so aranging a
split
to
handle
the calls is appropriale. The travel agency expects
agents
to take general calls and
lo answer calls from the priority patron as well. The agency
may expect the agents
to put a call on hold to answer a call to another split and perhaps
take a callback nessage or deal with the
call.
ln this application, the agent will require two extensions to
terminate at the position.
lt
is
recgmmended
lhat two
appearances
for
each extension
be assigned. For each
ot
lhe
extensions,
a
separate
set
of
ACD feature buttons must be assigned. The 7305S
voice
terminal
or Carrmaster digital voice terminal is recommended since each suppons a headset
and does not have
a
Disconnect button. The following voice termina's may
be
used
to
provide display capabilities to the agents:
.
7405D with
digitaldisplay
module
.
7406D
with display
.7407D
.
7/'t}4D with digital display module
.
7506
(ISDN,
Generic 2 only)
.
7507
(ISDN,
Generic 2 only).
.
510
PT
.
515 BCT.
Answe ng Catla-Aulo-ln
Mode With Automatic
Ansve
ng (tleadse,)
To anawer ACD
calls in Auto-ln mode
using
e headsel (eulomalic answedng operalion;
1.
Plug in the headset.
2.
Log in
if
you are a measured agent.
Your answering position
is
now stafled, and you are automatically piaced in Aux-
work
mode.
3.
Press
fiFrJ
or dialAutojn
access code.
Auto-ln light goes on.
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