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CHAPTEB 3. OPERATING FEATURES
5.
lf
an idle
position
is
available, your
cali
completes. You can hang
up
when your
conversaiion ends. It an idle posiiion is not available, your call is put in queue.
Usten
for
the
fkst
delay recorded announcement followed by music
(if
provided) or
silence
whib the
system scans the split
lor
an idle position so that your
catl
can
be
answered.
6.
When an idle
position is found, conve6e with the member of the
split.
You can hang
up when your
conversation ends.
lf
an idle position is not yet found.
listen
fo.
a
second delay recorded announcement. The system is still scanning
the split for
an
idle
position. You may hear music (if provided) or silence.
7-
When
an idle posjtion is lound,
converse with
the
member
ot
the
split.
Hang up
when
your conversation ends.
Answering
EUCD
Calls in Manual-ln Mode
The following procedures describe how an EUCD split member
or a
Message Center agent
answers a sjngle
EUCD
call:
Singre-Lire terephores/
v
o
ice
f
e
t
m
i na
I
s
lo
answer a call using th€
han&el:
'1.
Uft the handset
Manual-ln light goes on. Listen for tone before you are connected to the
call:
One
burst of
tone-call
is from your split queue. Tone is followed by a city-ol-origin
announcement jf
the call is an incoming trunk call.
Two bursts ot
tone-the
call has been forwarded or overflowed from another queue.
Tone is followed by queLre-of-origin announcement.
Three bursts
of tone-the
call has
been iorwarded
by
overload batancing from
another system.
Tone js followed by city-of-origin announcement.
2.
Converse
wjth the caller. and hang up when your conversation ends.
3-
press
lcFal
to
receive
another EUCD
call.
M
u
lti
-
A
p
Fa
ra
nce
V
oi
ce Temi
na
I
s
To
answer
a call using the handset:
'L
Lift
the handset.
3.82
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