AT&T DEFINITY 2500 Instruction Manual page 170

CHAPTER
3. OPERATING FEATURES
Automatic connect and disconnecl can be assigned to a telephone/voice terminal in the split
by the System Manager. Calls automatically connect to the telephone/voice terminal without
ringing and disconnect when the caller hangs up. This feature
is
recommended when you
use a headset wh,le answering
EUCD calls. Without automatic connect and disconnect.
an
agent can
lift the handset, press
the
ringing appearance
to
answer
the
incoming call. and
hang up to ihe
disconnect.
An agent using a telephone/voice terminal equipped with autohatic connect and disconnect
receives
a
burst
of
tone followed
by an
optional city-of-origin
or
queue-of-origin
announcement betore being connected
lo
an EUCD call.
lf
the call has
been forwarded
or overflowed from another queue, all
agents receive two
bursts
of
tone followed
by
queue-of-origin announcement.
lf
Overload Balancing
has
occurred and the call is forwarded from another node (system) in a DCS environment or from
an electronic tandem network (ETN), the agent receives three bursts
of
lone followed
by
city-of
-origin announcement.
The following special feature buttons are provided for
voice terminals used
at
EUCD
answering positions.
@
-
Used
when an agent wants
to
receive calls in
the automatic mode. The agent
receives
a
new
EUCD
call immediately upon disconnect from
a
previous call,
if a
call
is
waiting in the split queue.
E
-
U""o
when an agent anticapates After Call
Work.
The ageni receives
a
single
EUCD
call, and the answering position gc€s into After Call Work mode after
disconnect
irom the call. The agenl
can
!!9!l:omplete
any cal[related paper work
or
follow-up
procedures. The agent
presses
I
*i]l+1
agarn
to
recerve another EUCD call.
l;--vr-d
-
Used
when an agent wants to get out of the Receive €UCD Calls mode. This
hode
js used
lor
breaks
from the work schedule (lunch, coffee breaks, and so
on),
@ -
Used
to
incticate
to
the system that the answering position js staffed
(occupied)-
When
a
position becomes occupied. it
rs
put in Aux-Work mode. An agent can then select
Auto-ln or ManuaFin mode to receive
EUCD
calls. Pressing
blsd
a gecond
time causes the
answering position to
become unoccupied.
@
-
Used
to
release any type
of
call in progress at the
answering position- The
Release
button does not operate when the position is unoccupied.
@ -
Used
to
repeat
city-of-origin announcement given to agents after the 1- or 3-burst
tone.
Split Supewiso.
An
EUCD
split can have only one supervisor.
Nrember
zero (0)
of
each
split is destgnated
as
the
split
supervasor.
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