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CIIAPTER 3. OPEBATING
FEATURES
ArrswerinE
Ca s-Atlto4n
Mo.te With
Autohatic
Answedrrg
(H.ndse,)
To
ansr.r
ACO
calls
in
Auto-ln
mo.te
u{ing
a
harld3ai
(automltc lnawefng
oParation):
1.
Log in
if
you are
a
measured agent,
or press
@) f
you ate an
unmeasured
agent.
Your answering position is now staffed and you are automatically ptaced in Aux-Work
mode.
2.
Press
@.
Auto-ln light goes on.
Aux-Work light go€s off.
3.
Place the handset to the ear, and tisten
for a
1-, 2-,
or 3-burst of
zip tone (see Note)
and appropdate announcement. You are automatically connected to the
call.
Note:
Ohe burst
of
zip tone---{all is from your sptit
queue-
Zip tone
is
followed
by a
city-of-origin announoement
if
the
announcement is
administered and the call is an incoming trunk
calt.
Two bursts
OI
zip
tone-Call
has been loawarded
Or
Overflowed trom
anolher queue. Zip tone
is
lollowed
by a city- or
queue-of-orgrn
announcement if administered.
Three bursts
ot
zip tone-call
has been forwarded
by
Overload
Balancing
from another
system.
Zip tone is lollowed by
a
city- or
queue-ot-origin announcemenl if administered.
The
queue-of-origin announcement
is only
heard when
the
city-of-
origin announcement is not administered to trunk grgups for incoming
ACD calls.
4.
Converse with caller.
Your
call is
disconnected
when caller hangs up,
or
you
press
@
You
are
automatically connected
to the
next call. (You must hold the
handset
to the
ear
continuously
lo
hear zip tone.)
5.
Log out
if
you are
a
measured agent,
or press
@
if
unmeasurcd
to
become
unstaffed,
3-37
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