Check Point HARMONY R81 Administration Manual page 413

4. Select the type of assistance the end-user needs:
a. One Time Login - Gives access as an assumed identity for one session without
resetting the password.
b. Remote password change - This option is for users who have forgotten their fixed
passwords.
5. In the User Name enter the User's name.
6. Select the locked computer in the Device Name list.
7. Click Get Response One.
8. Tell the user to enter the Response One (to user) text string in the Remote Help window
on the locked computer.
The endpoint computer shows a challenge code.
9. In the Challenge (from user) field, enter the challenge code that the user gives you.
10. Click Get Response Two.
Remote Help authenticates the challenge code and generates a response code.
11. Tell the user to enter the Response Two (to user) text string in the Remote Help window
on the locked computer.
12. Make sure that the user changes the password or has one-time access to the computer
before ending the Remote Help session.
Giving Remote Help to Full Disk Encryption Users
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