Note - you cannot change the User Name of an existing account.
Deleting a Web Remote Help Account
1. In SmartEndpoint, go to Manage > Web Remote Help Accounts.
The Web Remote Help Accounts window opens.
2. Select an existing account from the list.
3. Click Delete.
4. Click OK.
Searching for an Existing Web Remote Help Account
1. In SmartEndpoint, go to Manage > Web Remote Help Accounts.
The Web Remote Help Accounts window opens.
2. In the search box, enter in the name of an account.
List of results shows.
Configuring SSL Support for AD Authentication
To use Remote Help with AD password, it is necessary for the Remote Help server to connect
to the domain controller with SSL.
To configure SSL Support:
1. Get an SSL certificate from your Domain Controller.
2. Import the SSL certificate to the Endpoint Security Management Server. See
how to install the Domain Controller certificate on the Remote Help server.
3. Run this CLI command on the Endpoint Security Management Server to activate the SSL
connection:
$UEPMDIR/system/install/wrhAuthConfig
Note - Web Remote Help works with LDAPS or LDAP authentication only. Mixed
mode is not supported.
R81 Harmony Endpoint Server Administration Guide | 411
Web Remote Help
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