Troubleshooting Full Disk Encryption - Check Point HARMONY R81 Administration Manual

Troubleshooting Full Disk Encryption

This section covers basic troubleshooting of Full Disk Encryption.
Using CPinfo
CPinfo is used to collect data about components in the Full Disk Encryption environment on
the client. We recommend that you send the collected data to Check Point for analysis.
If you do not enter an output folder, CPinfo collects data about components in the Full Disk
Encryption Pre-boot environment on the client.
Run CPinfo if:
n Encrypting or decrypting fails on Windows.
n The selected disk or volume does not encrypt or decrypt.
n Full Disk Encryption related issues occur.
n You experience system issues or crashes.
CPinfo gathers:
n All files in the data directory.
n Installation log.
n File version data for executables.
n Registry values for Full Disk Encryption
n GinaDll, UpperFilters and ProviderOrder.
n SMBios structure.
Installed application lists.
n
n Microsoft Windows Partition list.
To run CPinfo:
1. In the notification area, right-click the client icon.
2. Select Display Overview.
3. In the right pane, click Advanced.
4. Click Collect information for technical support.
CPinfo opens in the command prompt.
5. Press ENTER to start.
Troubleshooting Full Disk Encryption
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