BitLocker Recovery
BitLocker recovery is the process by which you can restore access to a BitLocker-protected
drive in the event that you cannot unlock the drive normally.
In SmartEndpoint you can use the Recovery Key ID for a computer to find the Recovery Key
for an encrypted client computer. With the Recovery Key, the user can unlock encrypted drives
and perform recoveries.
Important - Treat the Recovery Key like a password. Only share it using trusted and
confirmed channels.
To get the Recovery Key for a client computer:
1. Open SmartEndpoint and go to Menu > Tools > BitLocker Management Recovery.
The BitLocker Management Recovery window opens
2. Start typing the Recovery Key ID of the client. The Recovery Key ID is a string of
numbers and letters that looks like this:
C9F38106-9E7C-46AE-8E88-E53948F11776
After you type a few characters, the Recovery Key ID fills automatically.
3. Optional: If you don't have the Recovery Key ID for the client, you can search for it. For
this and other recovery options:
a. Click Advanced.
The BitLocker Management Advanced Recovery window opens.
b. To search for the Recovery Key ID, type the Common Name of the computer, or
browse for it
R81 Harmony Endpoint Server Administration Guide | 215
BitLocker Recovery
Need help?
Do you have a question about the HARMONY R81 and is the answer not in the manual?