Warranty - Philips CRYSTAL 650 User Manual

Warranty

(UK Terms and Conditions)
ATTENTION
At the beginning of April 2002, SAGEM SA bought
the PHILIPS fax business unit. SAGEM SA is now the
European Number 1 in fax and offers a complete range
of fax terminals with Internet access and SMS func-
tion, multifunctional terminals and servers covering the
needs of all its customers—from home-users to multi-
national organisations.
In order to apply the guarantee, you should contact
your dealer. Proof of purchase will be required. Should
malfunctioning arise, the dealer will advise you what
to do.
If you bought your equipment from SAGEM directly,
the following shall apply:
A SAGEM undertakes to remedy by repair, free of
charge for labour and replacement parts, any defects in
the equipment during a period of twelve (12) months
from the date of original delivery of the Equipment,
where those defects are a result of faulty workmanship.
During this twelve month guarantee period, the de-
fective equipment will be repaired free of charge; the
customer must however first contact the SAGEM After
Sales Department, the phone number of which can be
found on the delivery slip or in the instruction manual.
Unless the customer has concluded with SAGEM a
maintenance contract in respect of the equipment which
specifically provides for repairs to be carried out at the
customer's premises, the repairs will not be carried out
on the equipment at the customer's premises. The fol-
lowing sentence applies to purchases of equipment for
the customer's trade, business or profession. Except as
otherwise expressly provided in this Document and to
the extent permitted by law, SAGEM makes no repre-
sentations or warranties, express or implied, statutory or
otherwise, and to such extent, all terms and conditions
implied by law are hereby excluded. This guarantee does
not affect the Customer's statutory rights.
B Exclusions From Guarantee
SAGEM shall have no liability under the guarantee in
respect of:
• damage, defects breakdown or malfunction due to:
- failure to properly follow the installation process and
instructions for use; or
- an external cause to the equipment (including but not
limited to, lightening, fire, shock or water damage of
any nature); or
- modifications made without the written approval of
SAGEM SA; or
- a failure or neglect to maintain the equipment or inap-
propriate maintenance; or
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- unsuitable operating conditions, particularly of tem-
perature and humidity; or
- repair or maintenance of the equipment by persons
not authorised by SAGEM; or
• wear and tear from normal daily use of the equipment
and its accessories
• damage due to insufficient or bad packaging of equip-
ment when returned to SAGEM
• supply of new versions of software
• work on any equipment or software modified or added
without the prior written consent of SAGEM
• malfunctions not resulting from the Equipment or
from software installed in user workstations for the pur-
pose of use of the equipment
• communication problems related to an unsuitable en-
vironment, including:
- problems related to access and/or connection to the
Internet such as interruptions by access networks or
malfunction of the line used by the subscriber or his
correspondent
- transmission faults (for example poor geographical
coverage by radio transmitters, interference or poor line
quality)
- the local network fault (wiring, servers, workstations)
or the failure of the transmission network
• the normal servicing (as defined in the user guide sup-
plied with the equipment) as well as malfunctioning
due to servicing not being carried out, servicing costs
are in any event always borne by the customer.
C In the cases set forth in § B as well as after expiry of
the twelve month guarantee period, the customer must
ask SAGEM for an estimate, and he/she must accept the
estimate and agree to pay the charges mentioned in it
before returning the equipment to SAGEM. The repair
and delivery costs will be invoiced to the customer.
The foregoing shall apply unless otherwise agreed in
writing with the customer and only for the UK. If any
provision of this guarantee shall be held to be in whole
or in part invalid or illegal due to an obligatory rule
applicable to consumers pursuant to their national leg-
islation, such invalidity or illegality shall not impair or
affect the remaining provisions or parts of this guaran-
tee.
Appendix