Capturing A Trace - Xerox DocuPrint 100MX User Manual

IPS Gateway User's Guide (5/2002)
You must be logged on as Trusted User or System Administrator to
access and use the trace functions. These trace functions are available:
• Capture Trace — Used to capture IPDS data in a file as it is being
received from the host.
• Playback Trace — Used to play back a previously captured trace file.
• Debug — Used to enable IPDS diagnostic information. Xerox
recommends turning this option on when you are experiencing
problems and need to gather information for a customer problem log.
NOTE: During a trace capture or playback, the IPDS Setup, Output
Setup, and Media Setup tab options are not accessible and cannot be
changed until the trace capture or playback is stopped.

Capturing a trace

Capture Trace writes the IPDS data being received from the host to a file
as it is processed by IPS Gateway. The trace file also includes any replies
that IPS Gateway has sent to the host.
If you have an IPDS data stream that experienced a printing problem, use
this option to recreate the problem for further analysis by Xerox personnel.
To capture a trace:
Step 1. Drain the printer at the host to ensure that the trace includes information
from when the printer is first started. Otherwise, the host may download
information to the printer that is not captured.
Step 2. Select the Diagnostics tab on the IPS Gateway window.
Step 3. In the Directory area, select the /var/db/ipdstraces directory.
Step 4. Select an existing file in the Files box or enter a new file name in the Trace
File Selection field at the bottom of the window. If you select an existing
file, the information in that file will be overwritten.
Step 5. Once the Trace File Selection field contains the directory path and name
of the trace file, click Capture Trace. The message "Capture Trace"
appears in the trace message area on the IPS Gateway window.
Step 6. Start the printer at the host.
Step 7. Submit the job for which you need to recreate the problem. IPS Gateway
continues to capture trace information until you stop the trace.
Step 8. Once your job completes, drain the printer at the host.
Step 9. Click Tracing OFF on the Diagnostics tab.
IPS Gateway operation
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