Technical Support - Xante AW 1200 User Manual

6. Lift the printer, and if you still have the printer's original protective plastic bag,
place the printer back into this bag.
7. Reassemble the shipment as shown in figure 8.24, making sure all necessary
parts are included. See "Repacking" earlier in this chapter to determine which
parts should be included.
If you are doing a full return, the documentation and software fit in the output tray
on top of the printer. The power cord fits inside the bottom shipping stabilizer, and
the toner cartridge goes behind the printer. Cushion these items with crumpled paper
to hold them in place during shipment.
8. Use heavy-duty packing tape to seal the box securely.

Technical Support

If you encounter problems that cannot be resolved by following the procedures in this
manual, you may call XANTÉ's Technical Support at 800-926-8393 (US and Canada)
from 7 a.m. until 6 p.m. Central Standard Time (CST) Monday through Friday. From
other areas, call your XANTÉ vendor.
Depending on your service agreement, there may be a charge for Technical Support.
To assist our technicians in serving you more effectively, please have the following
information available when calling for Technical Support.
• Start-up page from the printer
• Printer model and serial number (on the XANTÉ sticker located on the
back of the printer on the lower right)
• Your computer type and operating system (version number)
• Configuration menu settings for your printer interface
• Amount of printer memory (shown on start-up page)
• Applications (including version numbers) you are using
• Full description of the problem
Troubleshooting – 8-23