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Xante Accel-a-Writer 3 Series User Manual

Accel-a-writer 3 series
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Chapter 1 - Introduction
Chapter Overview
The Accel-a-Writer 3 Series Printers .............................................. 1-3
About this Manual ........................................................................... 1-4
Manual Conventions ................................................................. 1-5
Printer Features ............................................................................... 1-6
Printer Configuration ...................................................................... 1-8
Warranty and Product Registration ............................................... 1-10
Other Helpful Documentation ....................................................... 1-10
_________________________________________
Introduction 1-1

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Summary of Contents for Xante Accel-a-Writer 3 Series

  • Page 1: Table Of Contents

    Chapter 1 - Introduction Chapter Overview The Accel-a-Writer 3 Series Printers ... 1-3 About this Manual ... 1-4 Manual Conventions ... 1-5 Printer Features ... 1-6 Printer Configuration ... 1-8 Warranty and Product Registration ... 1-10 Other Helpful Documentation ... 1-10...
  • Page 2 Notes Introductionbb ________________________________________...

  • Page 3: The Accel-A-Writer 3 Series Printers

    The Accel-a-Writer 3 Series Printers Fig. 1.1 Accel-a-Writer 3 Series Printer Accel-a-Writer 3 printers are available in three models designed to meet the needs of a broad user base from corporate offices and small workgroups, to large volume producers, through high-end desktop publishers and graphics professionals.

  • Page 4: About This Manual

    About this Manual This user’s guide covers installation, setup, and operation of Accel-a- Writer 3 series printers. Chapter 1—Introduction summarizes this manual, printer features, model configurations, and the printer warranty. Chapter 2—Installation covers printer setup and connection to its Macintosh, PC, and Ethernet interfaces. Chapter 3—Macintosh Setup describes the contents and use of the XANTÉ...

  • Page 5: Manual Conventions

    Chapter 11—Troubleshooting provides troubleshooting tips and XANTÉ Technical Support options. Appendix A—HP PCL5 and HP-GL 7475A Commands lists supported HP PCL5 and HP-GL 7475A commands. Appendix B—Application Notes and Page Design details using the printer with some applications and offers page design tips. Glossary—defines terms related to your printer, XANTÉ...

  • Page 6: Printer Features

    (model) indicates when a feature is available only on the listed model(s) and if that feature is optional on the listed model(s). Examples: (3G) = available only on the 3G (3G; 3DN and 3N optional) = standard on the 3G; optional on the 3DN and 3N Printer Features The printers feature true Adobe PostScript 3, allowing you to work from virtually any software or hardware environment.
  • Page 7 Paper weights from 16 - 28 lb bond (60 - 105 g/m the paper cassettes and from 16 - 36 lb bond (60 - 135 g/m multipurpose feeder. You can feed transparencies, labels, envelopes, and Myriad film (3G) from the multipurpose feeder. The optional envelope cassette allows you to feed multiple envelopes and postcards.

  • Page 8: Printer Configuration

    Printer Configuration Features NEC VR 4310 166 MHz Processor RAM: Standard (in MB) Maximum (in MB) Adobe PostScript 3 HP PCL 5e and HP-GL 7475A Emulation Opt. (with 8 scalable, 7 bitmap HP PCL compatible fonts) 136 PostScript Fonts Resolution: 600 x 600 dpi 1200 x 1200 dpi 2400 x 2400 dpi...
  • Page 9 Features (continued) Media Handling: Multipurpose Feeder Built in Paper Feeder Second Paper Feeder § 2,000 Sheet Paper Feeder § Duplexer Mirror Print Negative Print XANTÉ Utilities (PC and Macintosh) Internal IDE Hard disk Spooling* Font Accelerator* † NEIT Graphic Software Package Halftone Calibration Technology Enhanced Screening Technology Accurate Calibration Technology...

  • Page 10: Warranty And Product Registration

    Warranty and Product Registration Chapter 9 contains your printer’s warranty. Please return the warranty sheet included with your printer to register your printer and to receive a free subscription to XANTÉ’s Accel-a-Writing newsletter. Our publication features articles on printing, new options, and tips for using your printer effectively.
  • Page 11 Chapter Overview Introduction ... 2-3 Printer Location ... 2-3 Printer Package ... 2-4 Accel-a-Writer 3 Series Printer Overview ... 2-5 Toner Cartridge ... 2-7 Handling the Toner Cartridge ... 2-7 Removing and Installing the Toner Cartridge ... 2-8 Paper Cassette ... 2-13 Multipurpose Feeder ...
  • Page 12 Notes Installationbb _________________________________________...

  • Page 13: Introduction

    Introduction This chapter describes selecting a printer location; installing toner and paper; connecting the printer to Macintosh, PC, and network hardware; and connecting the power supply. Printer Location Set up your printer in a location that can support its weight and provide sufficient operation and maintenance clearance.

  • Page 14: Printer Package

    Remove the plastic wrap, tape, and shipping stabilizers from all of the items. Your printer package contains the following items: • Your XANTÉ printer • 500 sheet cassette • Power cord • Accel-a-Writer 3 Series Printers User’s Guide (this manual) Installationbb _________________________________________...

  • Page 15: Accel-A-Writer 3 Series Printer Overview

    If you do not receive your full shipment or if anything is damaged, call XANTÉ Customer Support at 800-926-8393 (US and Canada) or your XANTÉ vendor. Accel-a-Writer 3 Series Printer Overview Use Figures 2.3, 2.4, and 2.5 to become familiar with your new printer. Fig. 2.3 Front View of the Printer...
  • Page 16 Fig. 2.4 Rear View of the Printer Fig. 2.5 Inside Front View of the Printer Installationbb _________________________________________...

  • Page 17: Toner Cartridge

    Toner Cartridge The printer’s toner cartridge combines the toner and drum. This cartridge can print approximately 14,000 sheets of letter/A4 size pages at 5% coverage. Quality and reliability of refilled toner cartridges vary; XANTÉ recommends not using them. Printer damage caused by these products is not covered by your printer warranty.

  • Page 18: Removing And Installing The Toner Cartridge

    Removing and Installing the Toner Cartridge Remove all media from the output tray. Squeeze the top cover latch to release the lock (fig. 2.6). Fig. 2.6 Release the Top Cover Latch Lift the top cover. The multipurpose feeder opens automatically as you open the top cover (fig. 2.7). Caution: Do not touch any parts inside the printer.
  • Page 19 Remove the toner cartridge if it is in the printer by grasping its handles and pulling it slowly out of the printer (fig. 2.8). Caution: Once you begin pulling the cartridge out of the printer, remove it completely. The cartridge’s shutter may not open properly or be damaged if the cartridge is pulled partially and then pushed back in the printer.
  • Page 20 Gently shake the toner cartridge several times to distribute toner throughout the cartridge (fig. 2.9). Caution: Shake the cartridge enough to free any compacted toner. Turning on the printer with toner still compacted may damage the cartridge. Fig. 2.9 Shake the Toner Cartridge Place the toner cartridge on a flat surface, holding it in place with one hand.
  • Page 21 Insert the pins on both sides of the cartridge into the guide channels in the printer (fig. 2.11). Fig. 2.11 Insert the Pins into the Guide Channels Slide the cartridge into the printer until it stops and is seated properly (fig. 2.12). Fig.
  • Page 22 Close the top cover by pressing down on the center section until the latch engages (fig. 2.13). Fig. 2.13 Close the Top Cover Close the multipurpose feeder (fig. 2.14). Fig. 2.14 Close the Multipurpose Feeder 2-12 Installationbb _________________________________________...

  • Page 23: Paper Cassette

    Paper Cassette The standard universal paper cassette feeds up to 500 sheets of 20 lb bond/60 lb text weight (65 g/m of 2.13" (54 mm). This cassette can handle media weights from 16 - 28 lb (60 to 105 g/m Note: An envelope cassette designed to feed up to 75 envelopes can be purchased as an option for your printer.
  • Page 24 Lift up slightly on the cassette; then pull it from the printer (fig. 2.16). Fig. 2.16 Remove the Cassette from the Printer Place the cassette on a flat surface and remove the cassette cover (fig. 2.17). Fig. 2.17 Remove the Cassette Cover 2-14 Installationbb _________________________________________...
  • Page 25 Lift the paper length guide to release it. Slide it forward (fig. 2.18). Fig. 2.18 Move the Length Guide Squeeze the sides of the paper width guide to release it. Slide it to the outside of the cassette (fig. 2.19). Fig.
  • Page 26 Align the paper stack and load it into the cassette print side up, leading edge to the back. See “Media Sources” in chapter 7 to determine whether to load media short or long edge first (fig. 2.20). Fig. 2.20 Load the Paper Adjust media guides to the size of the paper stack.

  • Page 27: Multipurpose Feeder

    Pull out the output tray extension and turn up the paper stop for paper sizes larger than letter/A4 (fig. 2.21). Fig. 2.21 Adjust the Output Tray Extension Multipurpose Feeder The printer’s multipurpose feeder feeds up to 150 sheets of 20 lb bond/ 60 lb text weight (65 g/m ) paper or media such as Myriad Film, labels, and transparencies to a stack height of about .70"...
  • Page 28 Open the multipurpose feeder by grasping the cover’s top center handle and pulling down (fig. 2.22). Caution: The multipurpose feeder does not open to a 90 angle. To prevent damage, do not exert strong pressure or place heavy objects on the feeder. Fig.
  • Page 29 Align the edges of the paper stack and load it into the cassette print side up, leading edge toward the back of the printer (fig. 2.24). See “Media Sources” in chapter 7 to determine whether to load media short or long edge first. Caution: To prevent jams, make sure the media stack fits under the media guide’s retaining clips (fig.

  • Page 30: Multipurpose Feeder Tip

    Close the multipurpose feeder if the media fits completely inside the printer (fig. 2.14). Multipurpose Feeder Tip Occasionally, in a Macintosh environment if media is in the multipurpose feeder, the system’s Print Monitor sends a prompt message to put paper into the manual feed tray and click OK. To disable this prompt Note: This prompt can only be turned off in Print Monitor.

  • Page 31: Printer Ports

    Printer Ports All the Accel-a-Writer 3 series printers have standard LocalTalk, serial, parallel, and Ethernet ports. These simultaneously active interfaces can receive jobs from different operating environments without hardware switching. Fig. 2.27 Printer Ports Selecting the Printer Interface Connect to the printer interface that is appropriate for your host...
  • Page 32 • Two terminating resistors DIN-8 Connector RJ-11 Cable Connector Terminating Fig. 2.28 LocalTalk Connector Boxes, Resistors, and Cable Turn off your printer and your computer. Plug the DIN-8 connector on one LocalTalk connector box into the printer’s 8-pin LocalTalk port. Plug the DIN-8 connector on the second LocalTalk connector box into the Macintosh’s printer port (refer to your Apple Macintosh manual).

  • Page 33: Connecting To The Parallel Port

    Verify that the printer’s LocalTalk interface is enabled and configured properly. See “Interface Control” in chapter 6 and “XANTÉ Command Center” in chapter 3. Before using your printer, install and configure the Adobe PostScript printer driver and your printer’s PPD. See “Xinstaller” and “Adobe PostScript Printer Drivers”...

  • Page 34: Connecting To The Serial Port

    Connecting to the Serial Port Use a standard serial cable (fig. 2.30) with either a 9-pin or 25-pin female connector to attach to the computer and a 9-pin male connector to attach to the printer. Connector to Printer: 9-pin Fig. 2.30 Serial Cables Turn off your printer and PC.

  • Page 35: Connecting To The Ethernet Port

    Before using your printer, install and configure the Adobe PostScript printer driver and your printer’s PPD. See “XANTÉ Utilities Installer” and “Adobe PostScript Printer Drivers” in chapter 4. Connecting to the Ethernet Port With the Ethernet feature, you can connect to a network using unshielded twisted pair or coaxial cable.

  • Page 36: Connecting The Power Cord

    Connect the printer to the appropriate port for the cable used on your network. Fig. 2.31 Connect to the UTP Port Fig. 2.32 Connect to the Coaxial Port Before using your printer, set it up for your network environment and configure the Ethernet interface.

  • Page 37: Turning The Printer On

    Fig. 2.33 Connect the Power Cord to the Printer Warning: Never use a power cord that is damaged. Check the cord and plug monthly and replace immediately if you find any damage. Turning the Printer On Press the | on the power switch to turn on the printer (fig. 2.34). Fig.

  • Page 38: Turning The Printer Off

    Printer initialization takes approximately 60 seconds. When READY/ IDLE displays, the printer is ready to accept print jobs. Note: Due to movement during shipping, XANTÉ recommends that you calibrate your printer after setup. For procedures, see “Accurate Calibration Technology (X-ACT)” in chapter 3 (Macintosh) or 4 (PC).
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  • Page 66 SETUP:I/F) SERIAL PARALLEL ETALK NVL PSRV Spool READY/IDLE...
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  • Page 144 Using XANTÉ Command Center Note:...
  • Page 146 Selecting the Novell Names Note: Note:...
  • Page 147 Configure the Novell Server (NetWare 3.X and 4.X) Set allow unencrypted passwords = on PCONSOLE Note:...
  • Page 149 Configure the Novell Server (NetWare 5.X)
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  • Page 155 Using XANTÉ Command Center (PC) Note:...
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  • Page 157 Note: Note: Note: Using XANTÉ Command Center (Macintosh) READY/IDLE READY/IDLE...
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  • Page 160 Using XANTÉ Command Center (PC) Using XANTÉ Command Center (Macintosh)

  • Page 164: Reserved Ip Addresses

    Note: Reserved IP Addresses Reserved IP Addresses Net ID Host ID Network Masks On a class C network On a class B network On a class A network Meaning 255.255.255.0 255.255.0.0 255.0.0.0...
  • Page 165 Broadcast Addresses On a class C network 192.9.200.255 On a class B network 192.9.255.255 On a class A network 192.255.255.255 Subnet Addresses Note:...
  • Page 166 Using XANTÉ Command Center (PC) Note: Using XANTÉ Command Center (Macintosh)
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  • Page 178 Online/Ready LED Data LED Manual LED Duplex LED Online key READY/IDLE OFFLINE Form Feed key...
  • Page 179 Tray Select key Note: Duplex key Reset key Test key Menu key READY/IDLE OFFLINE Enter key Note:...
  • Page 180 Note: SETUP:MISC MISC:DPI dpi:600 600 READY/IDLE...
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  • Page 191 READY/IDLE CLEANING READY/IDLE Simplex Edge-duplex Tumble-duplex...
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  • Page 215 PAPER OUT...
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  • Page 217 Chapter 7 - Media Options Chapter Overview Introduction ... 7-3 Media Specifications ... 7-3 Guidelines for Selecting and Storing Media ... 7-3 Media Sizes ... 7-4 Media Types ... 7-6 Media Handling ... 7-7 Media Path ... 7-7 Media Sources ... 7-8 Printing Double-Sided Copy ...
  • Page 218 Notes 7-2 Media Optionsbb ______________________________________...

  • Page 219: Introduction

    Introduction This chapter describes selecting and using various media types and sizes and creating double-sided output. Media Specifications To ensure that your job prints correctly, always use appropriate media. Store and handle it carefully to prevent damage to the media and printer.

  • Page 220: Media Sizes

    Caution: Using media that does not meet these guidelines may void your printer warranty. XANTÉ is not responsible for damages caused by media. Repair will be at the user’s expense. To prevent damage to media, store media • in small, flat stacks (not set on its side or end). •...

  • Page 221: Media Options

    Media Sizes Letter 8.50" x 11.00" (215 mm x 279 mm) Legal 8.50" x 14.00" (215 mm x 355 mm) 8.26" x 11.69" (210 mm x 297 mm) 11.69" x 16.53" (297 mm x 420 mm) 7.16" x 10.11" (182 mm x 257 mm) 10.11"...

  • Page 222: Printing On Custom Sized Media

    Printing on Custom Sized Media Always use the appropriate feed source for the size and type media you are using, following the procedure in chapter 2 or in “Media Sources” later in this chapter. Set the custom page size through your application. Make sure that paper size selections in the page or document setup section agree with those in the Print dialog box to ensure that the page prints correctly.

  • Page 223: Media Handling

    Media Handling This section describes available options for feeding media to the printer. It summarizes the media path and covers using the paper cassettes, the optional paper feeders, the multipurpose feeder, and the duplexer. Media Path Figure 7.1 illustrates the media path in your printer. Duplexer Standard: 3DN Optional: 3N, 3G...

  • Page 224: Media Sources

    The image is transferred to the media from the drum. Toner is fixed on the media by the fuser. If the image is two-sided and the duplexer is installed, paper passes through the duplexer, reverses, and goes through steps 2 and 3 again.

  • Page 225: Paper Cassettes

    Paper Cassettes The universal cassette included with the printer handles paper sizes from 5.50" x 8.50" (140 mm x 216 mm) up to 13.00" x 18.50" (330 mm x 470 mm) and paper weights from 16 - 28 lb bond (60 - 105 g/ ).

  • Page 226: Tray Chaining

    Load envelopes short edge first in the envelope cassette and the multipurpose feeder. Load envelopes flap closed in the envelope cassette or flap open in the multipurpose feeder to provide a flatter address area print surface. Load media in the cassettes and multipurpose feeder print side up, leading edge to the back of the printer.

  • Page 227: Printing Double-Sided Copy

    Use the following guidelines and the procedure in “Tray Selection Options” in chapter 6 when tray chaining. • All selected media sources must contain the same size media. If the printer detects a different size media when it switches to a new tray, a PAPER OUT message appears.

  • Page 228: Optional Duplexer

    Optional Duplexer The optional duplexer allows you to print double-sided copy automatically, rather than by feeding pages manually. Guidelines for using the Duplexer Follow these guidelines when using the duplexer to prevent paper jams and ensure the highest quality output. •...
  • Page 229 Chapter 8 - Printing with Various Media Types Chapter Overview Introduction ... 8-3 Printing Computer-to-Film ... 8-3 Printing Envelopes ... 8-5 Printing Labels ... 8-5 Printing Transparencies ... 8-6 _______________________ Printing with Various Media Types 8-1...
  • Page 230 Notes 8-2 Printing with Various Media Types ________________________...

  • Page 231: Introduction

    Introduction This chapter covers printing on computer-to-film, envelopes, labels, and transparencies. It also lists Myriad film sizes. For additional information and troubleshooting procedures, see chapters 2 and 11. Printing Computer-to-Film You can print directly to XANTÉ’s Myriad film (3G) to create an image that can be used to burn metal plates and silk-screen emulsions, bypassing the camera and darkroom steps.
  • Page 232 • Use the Cool fuser temperature setting for regular weight film and Warm for heavy film. Myriad film is regular weight film. The following chart lists Myriad film sizes. To order Myriad film, call your preferred XANTÉ dealer or your XANTÉ Consumables Sales Representative at 800-540-7091 (US and Canada).

  • Page 233: Printing Envelopes

    Printing Envelopes Use the multipurpose feeder or the envelope cassette, following the procedures in chapter 2, the media specifications in chapter 7, and these guidelines when printing envelopes. • Do not use gummed envelopes or envelopes with adhesive tape. • Before loading the envelope, place it on a flat surface and press it smooth to make the corners and folds as flat as possible.

  • Page 234: Printing Transparencies

    Printing Transparencies Always use the multipurpose feeder, following the procedure in chapter 2, the media specifications in chapter 7, and these guidelines when printing transparencies. • Avoid handling transparencies excessively to prevent fingerprints and scratches. • Keep the paper path clean (see chapter 9); dust or dirt can scratch transparencies and reduce print quality.
  • Page 235 Chapter 9 - Maintenance and Specifications Chapter Overview Introduction ... 9-3 Maintenance ... 9-3 Handling the Printer ... 9-3 Storing the Printer ... 9-4 Moving the Printer ... 9-4 Cleaning the Printer ... 9-5 Technical Specifications ... 9-10 Printer Memory Requirements ... 9-12 Warranty and Service Options ...
  • Page 236 Notes 9-2 Maintenance and Specificationsbb ________________________...

  • Page 237: Introduction

    Introduction Your Accel-a-Writer 3 series printer requires minimal maintenance. This chapter describes how to handle, store, move, and clean your printer and contains technical specifications and warranty information. Maintenance Proper care will extend the printer’s life. Use the guidelines in this section to maintain your printer in optimum working condition and to ensure the highest quality output.

  • Page 238: Storing The Printer

    • Allow the printer side vent at least 8.0" (200 mm) clearance to prevent overheating. Never insert anything into the vent. • Make sure the output tray does not overfill. Overfilling can block media as it comes out and cause a printer jam. •...

  • Page 239: Cleaning The Printer

    Turn off the printer; then unplug the power cord from the power source. Remove all media from the multipurpose feeder and close it and, if necessary, the top cover. See chapter 2 for instructions. Remove any installed optional feeder or duplexer (see chapter 10, “Options,”...
  • Page 240 Warning! Allow fuser assembly to cool before removing. Open the fuser cover assembly (fig. 9.1). Fig. 9.1 Fuser Assembly Loosen but do not remove the two thumb screws located on the right side of the printer. Lift up on the right side of the fuser assembly, using the orange tab.

  • Page 241: Transfer Roller Cleaning

    Vacuum the area using a soft brush attachment or blow compressed air into the printer. Warning! Wear protective safety glasses when using compressed air. Caution: Do not pull out any wires while performing this step. Slide the left side of the fuser assembly under the metal bracket and lower into place.

  • Page 242: Toner And Manual Feed Area Cleaning

    Clean toner from the transfer roller with a soft bristle brush. Vacuum the area using a soft brush attachment or blow it with compressed air. Warning! Wear protective safety glasses when using compressed air. Caution: Do not pull out wires while performing this step. Lower the roller back into place with the gear end to the left.

  • Page 243: Exterior Cleaning

    Fig. 9.3 Toner and Manual Feed Area Cleaning Reassemble the printer and reconnect it to the power source. Exterior Cleaning Turn off your printer and disconnect it from the power source. Caution: Use only water or mild detergent for cleaning. To prevent discoloration, cracking, and deformation of the case, do not use alcohol, ammonia-based cleaners, or other volatile cleaners on or around...

  • Page 244: Technical Specifications

    Give the printer a few minutes to dry thoroughly. Then, reconnect the printer to the power source. Technical Specifications Type: Laser printer; NEC V4310 166 MHz processor Engine Speed: 20 ppm (600 and 1200 dpi) 10 ppm (with 2400 dpi or NEIT upgrade installed) Power Supply: 100/120 V Version- 100/120 VAC (90-132 V)
  • Page 245 Language: Adobe PostScript 3 Typefaces: 136 PostScript fonts Types 1, 3, 4, 5, and 6 PostScript download font support Interfaces: Standard: LocalTalk, parallel, RS232 serial, Ethernet (EtherTalk, Novell NetWare, NetBEUI, and TCP/IP) Resolutions: 600 x 600 dpi standard and 1200 x 1200 dpi optional on 3N and 3DN 600 x 600 dpi and 1200 x 1200 dpi standard and 2400 x 2400 optional on 3G...

  • Page 246: Printer Memory Requirements

    Printer Memory Requirements Memory requirements vary depending on the print resolution, media size, and duplexing mode. The following chart lists the minimum available memory required to print typical configurations. Available memory is equal to the total RAM installed minus the amount of RAM Disk enabled (see “RAM Disk”...

  • Page 247: Limited Warranty

    XANTÉ CORPORATION warrants this product against defects in material and workmanship for a period of ONE (1) YEAR from the date of original purchase of the Accel-a-Writer 3 series printer. In case of defect, XANTÉ CORPORATION will, at its option, repair, or replace this product at no charge to you provided you return the product, freight prepaid, to us during the warranty period.

  • Page 248: Effect Of Consumables On Warranty

    OF ALL OTHERS, ORAL OR WRITTEN, EXPRESS OR IMPLIED. Effect of Consumables on Warranty We recommend you use only XANTÉ parts and consumables in your Accel-a-Writer 3 series printer. To order, call your preferred XANTÉ dealer or your XANTÉ Consumables Sales Representative at 800- 540-7091 (US and Canada).
  • Page 249 Chapter 10 - Options Chapter Overview Introduction ... 10-3 Printer Options ... 10-3 Paper Handling Options ... 10-4 Paper Cassette Feeder ... 10-4 2,000 Sheet Feeder ... 10-8 Duplexer ... 10-19 Controller Board Upgrades ... 10-25 Removing the Controller Board Panel ... 10-26 Installing SODIMM and Firmware Upgrades ...
  • Page 250 Notes 10-2 Optionsbb __________________________________________...

  • Page 251: Introduction

    Introduction This chapter describes available printer options and covers installation for those that are user installable. Printer Options You can order controller board upgrades and paper handling options to enhance your printer’s performance. The following chart lists options and their types of installation. Option 10/100BaseT (all models) 2,000 Sheet Feeder (all 20 PPM models) User only...

  • Page 252: Paper Handling Options

    To order options call XANTÉ at 800-926-8839 (US and Canada) from 7:00 a.m. until 7:00 p.m. Central Standard time Monday through Thursday or 7:00 a.m. to 6:00 p.m. on Friday, or call your XANTÉ vendor. If it is a factory upgrade, you will be given an RMA (Return Material Authorization) number and shipping instructions.

  • Page 253: Installing The Paper Cassette Feeder

    Installing the Paper Cassette Feeder Unpack the paper cassette feeder from the shipping carton. Remove all plastic, tape, and stabilizing material. Save the carton and packing material to use for storing the feeder. The package should contain the following items: •...
  • Page 254 Warning! The printer weighs approximately 58.5 lbs (26.5 kg) without the toner, cassettes, and media installed. Always have two people lift the printer using the recessed grip areas on the right and left sides. Lift the printer over the feeder and align the two stubs on the feeder with the holes on the bottom of the printer (fig.
  • Page 255 Insert the screws supplied with the feeder into the holes on the bottom of the printer (fig. 10.3). Tighten the screws to secure the feeder to the printer. Fig. 10.3 Secure the Printer to the Feeder Unpack the cassette, load it with paper, and install the first and second cassettes according to procedures in chapter 2 (fig.

  • Page 256: 2,000 Sheet Feeder

    Removing the Paper Cassette Feeder Make sure the printer displays a PLEASE WAIT or READY/IDLE message. Then, turn off the printer and disconnect the power cord from the power supply (fig. 2.6). Remove media from the multipurpose feeder and the output tray;...
  • Page 257 Note: The optional 2,000 sheet paper feeder is available only for 20 ppm printers. It cannot be used on printers that have the 2400 dpi or NEIT upgrade installed. Installing the 2,000 Sheet Feeder Unpack the 2,000 sheet feeder from the shipping carton. Remove all plastic, tape, and stabilizing materials.
  • Page 258 Warning: To ensure the stability of the 2,000 sheet feeder, do not use the feeder without first installing the footers. Place the footer next to the feeder (fig. 10.6). Fig. 10.6 Align the Footer with the Feeder Lift the footer slightly and slide the tabs on the footer into the slots on the feeder (fig.
  • Page 259 Use the Allen screws and screwdriver to secure the footer to the feeder (fig. 10.8). Fig. 10.8 Attach the Footer to the Feeder Turn the locking key on the top of the feeder counterclockwise to release the lock (fig. 10.9). Fig.
  • Page 260 Make sure the printer displays a PLEASE WAIT or READY/IDLE message; then, turn off the printer and disconnect the power cord from the power supply (fig. 2.6). Remove all media from the multipurpose feeder and the output tray. Then, close the multipurpose feeder. Remove all paper cassettes from the printer.
  • Page 261 Fig. 10.10 Align the Printer over the Feeder Lower the printer onto the feeder. The feeder’s stubs should fit easily into the holes on the printer. Insert the screws supplied with the feeder into the holes on the bottom of the printer (fig. 10.11). Tighten the screws to secure the feeder to the printer.
  • Page 262 Connect the feeder’s built-in power cord to the power receptacle on the back of the printer (fig. 10.12). Fig. 10.12 Connect the Power between the Feeder and the Printer Plug the AC power cord into the sheet feeder’s power receptacle and into a properly grounded AC outlet. Insert all paper cassettes into the printer (figs.
  • Page 263 Loading the 2,000 Sheet Feeder Open the paper drawer in the 2,000 sheet feeder and wait for the tray to lower (fig. 10.14). Fig. 10.14 Open the Paper Drawer Warning! Do not reach into the paper drawer until the tray is completely lowered (approximately 20 seconds).
  • Page 264 Turn the knob on top of the paper guide counterclockwise to align it with the slot in the paper guide (fig. 10.15). Lift the paper guide to release it from the knob and the stubs on the side of the drawer (fig. 10.15). Align the bottom of the paper guide with the mark in the bottom of the drawer for the correct paper size.
  • Page 265 Fig. 10.17 Load the Paper Drawer Close the paper drawer. Removing the 2,000 Sheet Feeder Make sure the printer displays a PLEASE WAIT or READY/IDLE message. Then, turn off the printer and disconnect the power cord from the power supply (fig. 2.6). Remove all media from the multipurpose feeder and output tray.
  • Page 266 Warning! The printer weighs approximately 58.5 lbs (26.5 kg) without toner, cassettes, and media installed. Always have two people lift the printer using the recessed grip areas on the right and left sides. Remove the printer from the 2,000 sheet feeder using the following procedure.

  • Page 267: Duplexer

    Repack the 2,000 sheet feeder in the original box and store it in a location that meets the guidelines in “Printer Location” in chapter 2. Set the printer up again following the instructions in chapter 2. Duplexer This section describes installing and removing the optional duplexer. The duplexer is used to create double-sided copy automatically and to separate print jobs with an offset.
  • Page 268 Make sure the printer displays a PLEASE WAIT or READY/IDLE message. Then, turn off the printer and disconnect the power cord from the power supply (fig. 2.6). Remove all media from the multipurpose feeder and output tray. Unpack the duplexer from its shipping carton and remove all plastic, tape, and stabilizing material.
  • Page 269 Push on the two tabs holding the duplex access panel to the fuser cover; then remove the panel (fig. 10.21). Caution: Do not use the printer with the duplex access panel removed unless the duplexer is installed. Fig. 10.21 Remove the Duplex Access Panel Close the fuser cover completely to prevent paper jams (fig.
  • Page 270 Place the duplexer over the access slot, setting the duplexer’s side triangular protrusions onto the L shaped shelves at the top of the vertical slots in the access panel (fig. 10.23). Fig. 10.23 Place the Duplexer on the Printer Attach the duplexer to the printer using the two screws on the back of the duplexer (fig.
  • Page 271 Plug the duplexer cable into the printer’s duplexer connector and tighten the screws to secure the connection (fig. 10.25). Fig. 10.25 Connect the Duplexer Cable Attach the paper guide to the front of the duplexer (fig. 10.26). Fig. 10.26 Attach the Paper Guide ___________________________________________ Options 10-23...

  • Page 272: Removing The Duplexer

    Removing the Duplexer Warning: The fuser becomes very hot during operation. To avoid burns, turn the printer off and allow it to cool for at least 40 minutes before touching any area with a high-temperature warning label (fig. 10.19). Make sure the printer displays a PLEASE WAIT or READY/IDLE message.

  • Page 273: Controller Board Upgrades

    Fig. 10.27 Replace the Duplexer Panel 8. Store the duplexer in its original packing carton. Controller Board Upgrades RAM, 2400 dpi resolution, NEIT, 10/100BaseT, and internal IDE hard disk upgrades are controller board modifications. This section covers installing SODIMM (Small outline Dual Insertion Memory Module), firmware (flash ROM), and Ethernet upgrades.

  • Page 274: Removing The Controller Board Panel

    Removing the Controller Board Panel Make sure the printer displays a PLEASE WAIT or READY/IDLE message. Then, turn off the printer and disconnect the power cord from the power supply (fig. 2.6). Remove any media in the multipurpose feeder and output tray. Loosen the two screws on the back of the printer that secure the controller board access panel to the printer (fig.

  • Page 275: Installing Sodimm And Firmware Upgrades

    Figure 10.30 shows upgrade installation locations. Fig 10.30 Controller Board Installing SODIMM and Firmware Upgrades SODIMMs are used for RAM upgrades. NEIT and resolution upgrades are firmware (flash ROM) changes. RAM Upgrades (SODIMMs) Standard RAM configuration is 16 MB for the Accel-a-Writer 3N, 32 MB for the 3DN, and 64 MB for the 3G.
  • Page 276 Bank 0/0 16 MB Bank 0/1 16 MB Bank 1/0 Bank 1/1 Total RAM 32 MB The following are SODIMM specifications for you printer. Note: If you purchase SODIMMs from a vendor other than XANTÉ, you should test the RAM before purchasing large quantities.
  • Page 277 Other Firmware Upgrades NEIT and 2400 dpi resolution SIMM based upgrades require that your printer engine be reset to operate at 10 ppm (letter/A4 output). Although the first of these two upgrades, which changes your printer engine speed, must be done at the factory, the other upgrade may be installed on site.
  • Page 278 Remove the controller board panel following the instructions earlier in this section. Unpack the SIMM or SODIMM. Remove the existing SIMM(s) or SODIMM if necessary using the following procedure (fig. 10.32). Pull open the latches on each end of the SIMM or SODIMM bank.
  • Page 279 Fig. 10.33 Remove the SODIMM Install the new SIMM or SODIMM using the following steps. Note: Install the DRAM SIMM closest to the back of the printer first. Align the SIMM or SODIMM over its bank using the following appropriate step. Flash ROM SIMM—tilt the SIMM 45 toward the back of the board (toward the interfaces) with the notched corner toward the top of its bank.

  • Page 280: Replacing The Controller Board Panel

    Push the SIMM or SODIMM into its bank using the following appropriate step. Flash ROM or FIFO SIMM—tilt the SIMM up in its bank until it is positioned at a 90 angle with the controller board making sure the bank latch snaps into place (fig.

  • Page 281: Internal Ide Hard Disk Upgrade

    Align tabs on the front of the controller board panel with the slots in the front of the opening; then slide the panel forward into place (fig. 10.29). Secure the controller board panel to the printer by tightening the screws on the back of the panel (fig. 10.28). Reconnect all interface cables and reconnect the power cable to the printer and the AC power supply.
  • Page 282 10-34 Optionsbb __________________________________________...
  • Page 283 Chapter 11 - Troubleshooting Chapter Overview Introduction ... 11-3 Status Messages ... 11-3 Power and Setup Issues ... 11-6 Print Quality Issues ... 11-10 Mechanical Issues ... 11-16 Paper Jams ... 11-17 Preventing Paper Jams ... 11-17 Locating Paper Jams ... 11-18 Clearing Paper Jams ...
  • Page 284 Notes 11-2 Troubleshootingbb ____________________________________...

  • Page 285: Introduction

    Introduction This chapter describes the status messages that can direct you to the source of a problem, suggests solutions for some typical printer setup and print quality problems, and provides information about preventing and clearing paper jams. Status Messages Printer front panel window messages provide printer status information and can help you determine the source of a problem or paper jam.
  • Page 286 There is a hardware problem with the E:MOTOR motor. A media jam has occurred after the EXIT PAPER JAM paper has been printed but before it has been deposited in the output tray. The multipurpose feeder cover is open. FRONT COVER OPEN A media jam has occurred caused by the FRONT PAPER JAM media not being pulled from the tray...
  • Page 287 OFFLINE PAPER JAM PAPER OUT PROCESSING READY/FONT ACCEL READY/IDLE READY/PRINTING RESET 1 RESETTING JOB TEST PRINT WAITING WARMING UP _____________________________________ The printer is off line. It cannot receive or process data. A media jam has occurred along the paper path. There is no paper in the selected cassette or 2,000 sheet feeder, the selected cassette or feeder is not properly installed, or tray...

  • Page 288: Power And Setup Issues

    Power and Setup Issues This section provides tips for resolving problems concerning power to the printer and host or concerning printer setup. My printer has no power. • Make sure the power cord is plugged into the printer and the power source. See “Connecting the Power Cord” in chapter 2.
  • Page 289 • Make sure the Macintosh is setup to communicate using LocalTalk. See “Connecting to the LocalTalk Port” in chapter 2. • Make sure the correct Adobe PostScript printer driver and your printer’s PPD are installed and configured properly. See “Adobe PostScript Printer Drivers” in chapter 3. •...
  • Page 290 • Set the data format to ASCII in your application. My printer does not respond properly to my PC using a serial connection. • Make sure all cables are connected and seated properly. See “Connecting to the Serial Port” in chapter 2. •...
  • Page 291 Note: If your printer is configured as a Novell Print Server and the Novell network becomes unavailable, the printer may disable the Novell Print Server interface. When the Novell network is available, re-enable the interface using the front panel configuration menus or XANTÉ Command Center.

  • Page 292: Print Quality Issues

    For example, for a line screen of 95, set the scanner resolution 190 dpi (95 x 2). To print the same image at 75% of original size, set the scanner resolution to 142 dpi (95 x 2 x .75). Scanning the image at a lower than optimum resolution results in less detail.
  • Page 293 Random black dots appear on the printed media. • Media may not meet the requirements in “Media Specifications” in chapter 7. If necessary, replace the media. See “Paper Cassette” and “Multipurpose Feeder” in chapter 2. • The toner cartridge may need replacing. See “Toner Cartridge ”...
  • Page 294 Some characters are missing or only partially printed. • Media may not meet the requirements in “Media Specifications” in chapter 7. If necessary, replace the media. See “Paper Cassette” and “Multipurpose Feeder” in chapter 2. • The toner cartridge may need replacing. See “Toner Cartridge”...
  • Page 295 Instead of my image (or text), the output is a solid black page. • The density setting may need adjusting. See “Adjusting Print Density” in chapter 6. • The toner cartridge may need replacing. See “Toner Cartridge” in chapter 2. Blank areas appear in my image (or text).
  • Page 296 Print is smudged or small spaces are plugged. • Media may be damp or otherwise damaged. Make sure the media meets the requirements in “Media Specifications” in chapter 7. If necessary, replace the media. See “Paper Cassette” and “Multipurpose Feeder” in chapter 2.
  • Page 297 Bold print appears shaded on the output. • The density setting may need adjusting. See “Adjusting Print Density” in chapter 6. • The toner cartridge may need replacing. See “Toner Cartridge” in chapter 2. Horizontal banding appears on the printed image. •...

  • Page 298: Mechanical Issues

    When I use the duplexer, the paper wrinkles and the corners fold over. • Media may not meet the requirements in “Media Specifications” in chapter 7. If necessary, replace the media. See “Paper Cassette” and “Multipurpose Feeder” in chapter 2. •...

  • Page 299: Paper Jams

    • Make sure all paper cassettes are seated properly. See “Paper Cassette” in chapter 2. • If the optional duplexer is installed, make sure it is connected properly. See “Duplexer” in chapter 10. • There may be a foreign object in the printer. Turn off the printer and remove the object.

  • Page 300: Locating Paper Jams

    • Make sure media is loaded properly in the selected cassette or multipurpose feeder. Make sure the correct size media is loaded in the selected cassette or multipurpose feeder. Follow the guidelines for the type of media you are using. See “Media Types”...
  • Page 301 Fig. 11.1 The Printer Paper Path • In the media source (either a paper cassette or the multipurpose feeder) and the toner cartridge (A) • In the back of the paper feeder (B) • Around the toner cartridge (C) • In the paper exit area under the fuser cover (D) •...

  • Page 302: Clearing Paper Jams

    Check for paper jams around the toner cartridge. Check for paper jams in the back of the paper feeder from which the media was fed. Reassemble the printer. Locating Jams on a Printer with the Duplexer Check for paper jams in the optional duplexer. Check for paper jams in the paper cassette or multipurpose feeder from which the media was fed.
  • Page 303 Fig. 11.2 Release the Top Cover Latch Lift the top cover. The multipurpose feeder opens automatically as you open the top cover (fig. 11.3). Caution: The multipurpose feeder does not open to a 90 angle. To prevent damage, do not exert strong pressure or place heavy objects on the feeder.
  • Page 304 Remove all media from the multipurpose feeder (fig. 11.4). Fig. 11.4 Remove Media from the Multipurpose Feeder Remove any jammed paper from the multipurpose feeder (fig. 11.5). Fig. 11.5 Remove Media Jam from the Multipurpose Feeder 11-22 Troubleshootingbb ____________________________________...
  • Page 305 Remove the cassette from the printer. Pull the cassette straight out until it stops (fig. 11.6). Fig. 11.6 Pull out the Cassette Lift up slightly; then pull the cassette from the printer (fig. 11.7). Fig. 11.7 Lift up and Pull out the Cassette _____________________________________ Troubleshooting 11-23...
  • Page 306 Remove any crumpled paper from the cassette (fig. 11.8). Fig. 11.8 Remove Media Jam from the Cassette Remove any jammed paper from inside the paper feeder (fig. 11.9). Fig. 11.9 Remove Media Jam from the Paper Feeder 11-24 Troubleshootingbb ____________________________________...
  • Page 307 Clearing a Back of Paper Feeder Jam Open the feeder‘s back cover by grasping the notch on the top side of the cover and pulling down (fig. 11.10). Caution: The cover may be held in place by two strong springs or by magnets. If so, hold it open with one hand to avoid pinching your fingers.

  • Page 308: Clearing A Toner Cartridge Area Jam

    Close the feeder’s back cover (fig. 11.12). Fig. 11.12 Close the Back Cover Clearing a Toner Cartridge Area Jam Warning: The inside of the printer becomes very hot during operation. Do not touch any area with a high-temperature warning label (fig. 11.13) without first turning off the printer and allowing it to cool for at least 40 minutes.
  • Page 309 Remove the toner cartridge from the printer by grasping it by the handles on the top and pulling it slowly out of the printer (fig. 11.14). Caution: Once you begin pulling the toner cartridge out of the printer, remove it completely. The drum shutter may not open properly if the cartridge is partially pulled out of the printer and then pushed back in.
  • Page 310 Remove any jammed paper from the back of the multipurpose feeder and from the toner cartridge area (fig. 11.15). Fig. 11.15 Remove Media Jam from the Toner Cartridge Area Clearing a Paper Exit Area Jam Warning: The fuser becomes very hot during operation. Do not touch any area with a high-temperature warning label (fig.

  • Page 311: Troubleshooting

    CAUTION VORSICHT HIGH TEMPERATURE HEIZUNGSROLLEN SEHR HEISS ADVERTENCIA CUIDADO TEMPERATURA ELEVADA ALTA TEMPERATURA Fig. 11.16 Fuser High-Temperature Warning Label Note: If the duplexer unit is installed, you must remove it before you can perform these steps. See “Duplexer” in chapter 10. Open the fuser cover by pulling it toward the back of the printer (fig.
  • Page 312 Open the fuser drum cover using the colored tabs on each side of the cover (fig. 11.18). Fig. 11.18 Open the Fuser Drum Cover 3. Remove any jammed paper from the fuser area (fig. 11.19). Fig. 11.19 Remove Media Jam from the Fuser 11-30 Troubleshootingbb ____________________________________...
  • Page 313 Close the fuser drum cover using the colored tabs on each side of the cover (fig. 11.20). Fig. 11.20 Close the Fuser Drum Cover Close the fuser cover (fig. 11.21). Note: Make sure the fuser cover is closed properly to prevent print quality problems.
  • Page 314 Note: If the duplexer unit was installed on the printer, reinstall it after removing the media jam from the paper exit area. See “Duplexer” in chapter 10. Clearing a Duplexer Jam Open the duplexer’s top cover by pulling it toward the back of the printer (fig.
  • Page 315 Fig. 11.23 Remove Media Jam from the Top of the Duplexer Close the duplexer’s top cover (fig. 11.24). Note: Make sure the cover is completely closed to prevent printing and paper jam problems. Fig. 11.24 Close the Duplexer Top Cover _____________________________________ Troubleshooting 11-33...
  • Page 316 Open the duplexer’s bottom cover by pulling it up from the bottom (fig. 11.25). Note: There is a catch to hold the bottom cover open. You will feel a slight resistance as the catch is enabled when you open the cover. Fig.

  • Page 317: Reassembling The Printer

    Close the duplexer’s bottom cover (fig. 11.27). Note: Make sure the cover is closed completely to prevent printing and paper jam problems. Fig. 11.27 Close the Duplexer Bottom Cover Reassembling the Printer Insert the toner cartridge’s pins into the printer’s guide channels.
  • Page 318 Reload the paper cassette(s), if necessary, and reinsert into the paper feeder(s) (fig. 11.29). See “Paper Cassette” in chapter 2. Fig. 11.29 Reinstall the Paper Cassette(s) Close and latch the top cover (fig. 11.30). Fig. 11.30 Close the Top Cover 11-36 Troubleshootingbb ____________________________________...

  • Page 319: Calling For Technical Support

    Reload the multipurpose feeder, if necessary. Close the multipurpose feeder cover if the media fits completely inside the tray. See “Multipurpose Feeder” in chapter 2. Note: If the printer was turned off to clear paper jam, turn on the printer before loading the multipurpose feeder. Verify that READY/IDLE appears in the front panel window.
  • Page 320 • Your computer type and operating system (version number) • Configuration menu settings for your printer interface • Amount of printer memory (shown on start-up page) • Applications (including version numbers) you are using • Full description of the problem •...

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