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Troubleshooting (continued)
Symptom
When multiple web browsers are
running to display H.264 images,
images from multiple cameras
appear sequentially in a single web
browser
Audio is not output for NDI|HX‑
compatible switchers
Images stop in applications that
support High bandwidth NDI
For Windows:
• This may occur depending on the combination of the personal computer's
display adaptor and the driver.
→ I f this occurs, update the first display adaptor to the latest version.
If this does not resolve the problem, adjust the hardware accelerator function as
follows.
This section describes the procedure for Windows 10 as an example. Changing the
settings may not be possible, depending on your environment.
A Right-click on the desktop, and select [Display settings] from the menu.
B Click [Advanced display settings].
C Select the [Troubleshooting] tab, and click [Change Settings].
D Change to [Hardware acceleration] setting to [disable] at the far left, and click
[OK].
• [Audio] may be set to [Off] in the audio setting screen [Audio].
→ R eset the setting to [On].
• When a personal computer and this unit are connected via a commercially
available USB LAN conversion adaptor, the images may stop due to network
problems on the personal computer side.
→ I f this phenomena occurs, firstly disable the network adaptor that is connecting the
personal computer to this unit, then change [Streaming mode] in [Video over IP] to
[H.264]. After this, re-enable the network adaptor that you disabled and the images
will be output when you change the [Streaming mode] to [High bandwidth NDI].
203
Cause and solution
Reference pages
– – –
page 140
page 125
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