Panasonic HEVC Advance AW-UE160WP Operating Instructions Manual page 199

Troubleshooting (continued)
Symptom
The settings on the web setting
screen [Setup] are not updated or
displayed properly
It is not possible to download the
setting files
The tally lamps do not light
Status display lamp does not light
The authentication screen appears
repeatedly
Screens displays take a while to
appear
For Windows:
• Press the [F5] key on the keyboard of the personal computer to request that the
settings be acquired.
For Mac:
• Press the [Command] + [R] key on the personal computer's keyboard to request
that the settings be acquired.
• Perform the following to delete the temporary Internet files.
For Windows:
A Select [Tools] - [Internet Options] in Internet Explorer.
B Click the [General] tab, and click the [Delete] button under [Browsing history].
C In the [Delete Browsing History] dialog box, select the [Temporary Internet files and
website files] checkbox, and then click [Delete].
D Click the [OK] button.
For Mac:
A Select [Develop] - [Empty Cache] in Safari.
B Click [Empty] in the [Are you sure you want to empty the cache?] pop-up screen.
For Windows:
• If [Check for newer versions of stored pages] is not set to [Every time I visit the
webpage] in the temporary Internet file settings, the web setup screen may not
appear.
→ P erform the following.
A Select [Tools] - [Internet Options] in Internet Explorer.
B Click the [General] tab, and click the [Settings] button under [Browsing history].
C In the [Temporary Internet Files] dialog box, select the [Every time I visit the
webpage] option under [Check for newer versions of stored pages].
D Click the [OK] button.
• The unit's ports may be filtered by the firewall or other function of the anti‑virus
software.
→ C hange the HTTP port number of the unit to a port number that will not be filtered.
For Windows:
• Has the file download function been disabled?
→ P erform the following.
A Select [Tools] - [Internet Options] in Internet Explorer.
B Click the [Security] tab, and click the [Custom level] button under [Security level
for this zone].
C In the [Security Settings] dialog box, select the [Enable] option for [File
download].
D Click the [OK] button.
E Click the [OK] button.
• Is the [TALLY] setting set to [DISABLE]?
→ I f [TALLY] is set to [DISABLE], the unit's tally lamp does not light. Change the
setting to [ENABLE].
• Is the [STATUS LAMP] setting set to [DISABLE]?
→ I f [STATUS LAMP] is set to [DISABLE], the status display lamp does not light when
this unit is working properly. Change the setting to [ENABLE].
• Has the user name or password been changed?
→ I f you change the user name and password of the user currently logged in from a
separate web browser while the unit is being accessed, the authentication screen
appears each time the screen display is changed. Close the web browser, and
initiate access to the unit again.
• Has the method for user authentication been changed?
→ I f you change the [User auth.] - [Authentication] setting, close the web browser and
initiate access again.
• Is access being performed in HTTPS mode?
→ S creen displays may take a while to appear in HTTPS mode due to signal
processing.
• Is the unit on the same local network and being accessed via proxy?
→ C onfigure the web browser settings so that access is not performed via proxy.
• Are multiple users accessing the unit's IP images at the same time?
→ W hen multiple users access the unit's IP images at the same time, images may
take some time to appear, and the frame rate of the IP images may drop.
199
Cause and solution Reference pages
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page 49, page 115
page 83
page 167
page 167
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