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• The paper used has been
Mottled print and
dots
stored in the air for a prolonged
time.
• Toner cartridge is not installed
properly.
• The tray fails to load the media
properly.
• The paper used has been
stored in the air for a prolonged
time.
Paper crooked
• The tray fails to load the media
properly.
• The print media does not meet
the usage specification. For
example, the print media is
textured, damp, or too rough.
• The paper used has been
Print is crooked or
stored in the air for a prolonged
skewed
time.
• Toner cartridge is not installed
properly.
Single color or
black images
• The tray fails to load the media
properly.
• Toner cartridge is not installed
properly.
• There are foreign objects inside
the printer.
Text or image cut
• The parts inside the printer are
off
damaged.
• Print media that does not meet
the specifications is used. For
example, the media weight is not
supported by the printer.
• The paper used has been
stored in the air for a prolonged
Toner comes off
time.
easily
toner cartridge, then insert the toner cartridge,
and insert the toner cartridge tray.
• Load correct paper. Please refer to
2.4
for the way to load paper correctly.
• Keep the paper in its original wrapper before
use.
• Load correct paper. Please refer to
2.4
for the way to load paper correctly.
• For proper use of media within the
specification range, please refer to
• Keep the paper in its original wrapper before
use.
• Pull out the toner cartridge tray, remove the
toner cartridge, then insert the toner cartridge,
and insert the toner cartridge tray.
• It is recommended to replace with the
original toner cartridge.
• Load correct paper. Please refer to
2.4
for the way to load paper correctly.
• Pull out the toner cartridge tray, remove the
toner cartridge, then insert the toner cartridge,
and insert the toner cartridge tray.
• Please contact the customer service center.
• It is recommended to replace with the
original toner cartridge.
• For proper use of media within the
specification range, please refer to
• Keep the paper in its original wrapper before
use.
Section
Section
Section 2
.
Section
Section
2.
115
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Table of Contents
Troubleshooting
