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• Please refer to the following steps to check if printer and computer are in the same network:
1) Select "Command prompt" as shown below.
a. Windows 8/10 system:Select "Search" button in the Start Menu and input "Command prompt"in
search bar，then press the "Enter"button in the keyboard.
b. Windows 7/Vista/XP system:click "Start" menu-"All procedures"-"Attachment"-"Command prompt
".
2) Input ping and your printer IP address in popup window, and press "Enter" button.
For example: ping XXX.XXX.XXX.XXX("XXX.XXX.XXX.XXX" is printer IP address)
3) If RTT is indicated in the window, that is to say your printer and computer are in the same
network.If RTT is not indicated in the window, please refer to
wireless network.
• Please refer to the user guide or consult the manufacturer for information related to
Note:
access point (wireless router).
Chapter 5
to re-configure the printer
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Table of Contents
Troubleshooting
