Technical Service; Returning A Device For Service - ZOLL 330 Service Manual

Preface

Technical Service

If a unit requires service, contact the ZOLL Technical Service Department.
Telephone:
Fax:
Email
When requesting service, please provide the following information to the service
representative:
Device serial number
•
Description of the problem
•
Department using the equipment and name of the person to contact
•
Purchase order to allow tracking of loan equipment
•
Purchase order for a unit with an expired warranty
•

Returning a Device for Service

Before sending a unit to the ZOLL Technical Service Department for repair, obtain a service
request (SR) number from the service representative.
The Lithium ion battery should remain inside the unit. Follow directions provided on the
Return Materials Authorization (RMA). Pack the unit with its cables in the original containers
(if available) or equivalent packaging. Be sure the assigned service request number appears on
each package.
Return the unit to:
Preface-8
1-978-421-9655 (Direct)
800-348-9011 (Toll-Free (US))
1-978-421-0010
General Email: techsupport@zoll.com
Military Email: milsupport@zoll.com
ZOLL Medical Corporation
269 Mill Road
Chelmsford, MA 01824
Attention: Technical Service Department (SR number)
www.zoll.com 9650-000278-01 Rev. B