Troubleshooting Tips; Safety Guidelines; Basic Troubleshooting - Gateway E-5200 Maintaining And Troubleshooting

Warning!
When you turn the
computer off by pressing
the power button, some
electric current still flows
through the system. Before
removing the system cover
or connecting or removing
any peripherals, turn off the
system and then unplug the
power cord from the
electrical outlet.
54 Maintaining and Troubleshooting Your E-5200 System

Troubleshooting Tips

This section presents solutions to some potential problems. If the
suggestions in this section are not helpful, check the technical support area
of the Gateway web site (http://www.gateway.com) for more information.
Only qualified personnel should open the system for maintenance.

Safety Guidelines

While troubleshooting your computer, follow these safety guidelines:
•
Never remove the system's cover while the system is turned on.
•
Do not attempt to open the monitor; it is extremely dangerous.
Even if the monitor's power is disconnected, energy stored in the
monitor's components can be dangerous.
•
Make certain you are properly grounded before opening the
system chassis. See the static electricity precautions on page 2 for
more information on preventing electrostatic damage to the
system.

Basic Troubleshooting

These basic tips can help you as you troubleshoot your system:
•
Make sure the power cord is connected to the computer and an AC
outlet.
•
Make sure the AC outlet is supplying power.
•
If you use a power strip, make sure it is switched on and the circuit
breaker is set.
•
Make sure the voltage selection switch on the back of the system is
set to the proper voltage.
•
If a peripheral, such as the keyboard, mouse, hard drive, or printer
does not appear to work, ensure that all connections are secure.
•
If an error message is displayed on the screen, write it down, word
for word. You may be asked about it when calling Technical
Support.