Gateway E-3200 Maintaining And Troubleshooting
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Gateway E-3200 Maintaining And Troubleshooting

Gateway maintaining and troubleshooting: e-3200
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  • Page 1 Maintaining and Troubleshooting Your E-3200 System...
  • Page 2 Maintaining and Troubleshooting Your E-3200 System Part #8502684 MAN US E3200 TECH REF R0 7/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
  • Page 3 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 4: Table Of Contents

    Contents Preface ... iii Conventions Used in This Guide... iv Safety Instructions... v Case Access ... 1 Static Electricity Precautions ... 2 Opening the Case... 3 Closing the Case ... 5 System Components ... 7 System board ... 8 Riser card ... 10 Back of riser card...
  • Page 5 BIOS Setup Utility ...43 Troubleshooting ...49 Appendix A ...71 Index ...79 Maintaining and Troubleshooting Your E-3200 System Using the Setup Utility... 44 Updating the BIOS... 46 Introduction... 50 Troubleshooting Checklist ... 51 Verifying your configuration... 51 Troubleshooting guidelines... 51 CD-ROM Problems... 52 Hard Disk Problems...

  • Page 6: Preface

    Preface Contents Conventions Used in This Guide ... iv Safety Instructions... v...

  • Page 7: Conventions Used In This Guide

    Throughout this guide, you will see the following conventions: Convention Enter Ctrl+Alt+Del Setup User’s Guide Maintaining and Troubleshooting Your E-3200 System Description Keyboard names are printed in small capitals. A plus sign indicates that the keys must be pressed simultaneously.

  • Page 8: Safety Instructions

    Safety Instructions Observe the following safety instructions when using your system: • Follow all instructions marked on this product and in the documentation. • When the system is turned off, a small amount of electrical current still runs through the system. Always unplug the system from the electrical outlet before cleaning the system or opening the cover.
  • Page 9 Maintaining and Troubleshooting Your E-3200 System • There is a danger of explosion if the complementary metal-oxide semiconductor (CMOS) battery is replaced incorrectly. Replace the battery with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions.

  • Page 10: Case Access

    Case Access Contents Static Electricity Precautions ... 2 Opening the Case... 3 Closing the Case ... 5...

  • Page 11: Static Electricity Precautions

    Follow these precautions to avoid electrostatic damage to your system components: Maintaining and Troubleshooting Your E-3200 System Wear a grounding wrist strap (available at most electronics stores). Turn off the system power. Touch the back of the power supply fan, located on the back of the case, to discharge any static electricity.

  • Page 12: Opening The Case

    Opening the Case To perform work in the internal components of the computer, you must open the case, which has two removable parts: • A chassis cover, that surrounds the sides and top of the system • A front faceplate (bezel) that covers the front of the system Because the components inside your computer are extremely sensitive to static electricity, be sure to follow the precautions for avoiding static electricity damage at the beginning of this chapter.
  • Page 13 Maintaining and Troubleshooting Your E-3200 System Lift up the rear of the cover and slide the cover toward the rear of the computer until the lip on the cover is free of the front bezel. Remove the cover. Side view To remove the front bezel Lift the three upper tabs and push them through the slots in the chassis.

  • Page 14: Closing The Case

    Closing the Case Replace the cover as soon as you finish installing or removing components so that dust and dirt (which could damage the computer) do not collect inside the computer. To replace the front bezel Lift the front of the chassis and set the lower chassis tabs into the locking holes on the bezel.
  • Page 15 Maintaining and Troubleshooting Your E-3200 System...

  • Page 16: System Components

    System Components Contents System board ... 8 Riser card ... 10 I/O connectors... 12 Removing the System Board ... 13 Replacing the Processor ... 16 Setting the Jumpers... 20 Installing Memory and Hardware... 23 Replacing and adding drives ... 27 Adding an expansion card...

  • Page 17: System Board

    System board System board components are identified in the following figure and list. Maintaining and Troubleshooting Your E-3200 System A Back panel I/O connectors B Configuration jumper (J5G1) C Battery D Onboard speaker E Slot 1 processor connector F Fan (active heat sink) connector...
  • Page 18 G DIMM slots H Digital Versatile Disc (DVD) connector I AGP connector System Components 9...

  • Page 19: Riser Card

    (including the integrated RJ-45 Network interface connector) and slots used by the internal system components. Back of riser card Front of riser card Maintaining and Troubleshooting Your E-3200 System Primary IDE controller Secondary IDE controller Floppy drive connector Pin 1 position on...
  • Page 20 A ATX power connector B SCSI LED connector C JP10: CPU/Chassis Fan connector D Front panel control connector E NLX system board edge connector F PCI/ISA slot (shared) G PCI slots (2) H SW1: Chassis intrusion switch I CN3: TAD/Speakerphone J CN4: CD/DVD audio connector K JP9: Power supply fan connector L JP7: Wake on LAN connector...

  • Page 21: I/O Connectors

    I/O connectors The following I/O connectors are included with the E-3200 system: Maintaining and Troubleshooting Your E-3200 System A RJ-45 LAN connector B Line in C Microphone in D Line out E USB ports (2) F COM B serial port...

  • Page 22: Removing The System Board

    Removing the System Board The system board is installed on a set of guide rails, and can be removed without tools. To remove the system board Turn off the system and disconnect the power cord and all external peripheral devices. Open the case, observing the “Static Electricity Precautions”...
  • Page 23 Maintaining and Troubleshooting Your E-3200 System Locate the release lever at the outside center edge of the system board. Lift the lever slightly upwards and then pull it outward approximately eighty degrees from the edge of the system board. This disengages the edge connector on the system board from the riser card and moves the board slightly out of the chassis.
  • Page 24 To reinstall the system board Align the rails located underneath the system board with the guides on the chassis. Push in the release lever until it is parallel with the chassis. This should complete the reinstallation and lock the board in place. Reattach any cards or cables.

  • Page 25: Replacing The Processor

    It is critical that a heat sink be installed on each processor to provide sufficient cooling. When replacing a processor, order a processor upgrade kit. The kit includes the processor, a heat sink, and a disposable electrostatic discharge (ESD) wrist strap. Maintaining and Troubleshooting Your E-3200 System • 233/66 • 266/66 •...
  • Page 26 Squeeze the tabs on the outside edges of the bottom bracket and pull out the bottom bracket. Press in the two latches at the top of the processor and pull the unit up and out. System Components 17...
  • Page 27 Maintaining and Troubleshooting Your E-3200 System Lower the new processor into the slot until it snaps into place. Push the bottom bracket back onto the base of the processor until it snaps into place. Move the J5G1 configuration jumper from pins 1-2 to pins 2-3 (see “System board”...
  • Page 28 Reconnect the power cord and turn on the system. Your system automatically boots to a configuration mode in the Setup utility. Once in this mode, you can set the correct processor speed. Make your selections and exit, saving your changes. Turn off the system and disconnect the power cord.

  • Page 29: Setting The Jumpers

    Setting the Jumpers The J5G1 configuration jumper on the E-3200 system board lets you clear Caution! passwords, set the processor/bus speed, and recover the BIOS. The table Moving the jumper with the below shows the settings required to perform those tasks, and the following power on can damage your computer.

  • Page 30: Recovery Mode

    Reconnect the power cord and turn on the system. Setup utility starts and opens a Maintenance screen with the following options: • Clear Passwords, which allows you to clear and reset passwords • Set CPU Speed, which allows you to select the new processor (and bus) speed if you upgrade processors Make your selections from the changes.
  • Page 31 Maintaining and Troubleshooting Your E-3200 System Place the bootable diskette containing the BIOS files into drive A. Reconnect the power cord and turn on the system to recover the BIOS. When you hear two beeps, the BIOS has been successfully recovered.

  • Page 32: Installing Memory And Hardware

    Installing Memory and Hardware The E-3200 system board supports: • 3.3-V , 168-pin unbuffered, Synchronous Dynamic Random Access Memory (SDRAM) Dual In-line Memory Modules (DIMMs). • 16 MB and 32MB (16 bit technology) • 64MB and 128 MB (64 bit technology) •...

  • Page 33: Installing Dimms

    DIMM1, DIMM2, or a combination of banks with DIMMs. No jumper settings are required for the memory size or type because the BIOS automatically detects this information. Maintaining and Troubleshooting Your E-3200 System To install DIMMs Turn off the system and disconnect the power cord.
  • Page 34 Insert the DIMM into the socket and align the two bottom notches in the DIMM with the two notches in the DIMM socket. Gently press the DIMM into the socket until the plastic socket clamps on each side of the socket snap into the notches on the side of the DIMM.
  • Page 35 You may break the socket, causing serious damage. Maintaining and Troubleshooting Your E-3200 System To remove DIMMs Using your fingers, gently push out both plastic socket clamps on each end of the DIMM socket. The DIMM should pop up slightly from the socket.

  • Page 36: Replacing And Adding Drives

    Replacing and adding drives One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD-ROM drive come with your computer. You can add additional drives of the following types: • Half-height 3.5- inch diskette drives. The riser card has a floppy controller that supports up to two floppy devices, one of which is the 3.5-inch diskette drive that comes with your computer.

  • Page 37: Drive Cabling Information

    IDE devices or two floppy devices. Maintaining and Troubleshooting Your E-3200 System • Before you install a drive, see the drive’s documentation for information on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.

  • Page 38: Replacing The 3.5-Inch Diskette Or Cd-Rom Drive

    Replacing the 3.5-inch diskette or CD-ROM drive Both the 3.5-inch diskette drive and 5.25-inch CD-ROM drives are secured in the chassis by a set of removable rails. The rails allow the drives to slide into and out of the guides in the front bays. To replace the drives Turn off the system and disconnect the power cord.

  • Page 39: Installing An Additional 3.5-Inch Device

    IDE connector. Maintaining and Troubleshooting Your E-3200 System Remove the rails on both sides of the drive, and snap them onto the new drive in the same positions. Make sure the front rail extensions are towards the front of the drive.
  • Page 40 To install an additional drive in the 3.5-inch drive bay Turn off the system and disconnect the power cord. Open the case and remove the front bezel, observing the “Static Electricity Precautions” on page 2. Remove the bezel insert (you can save and replace the insert should you need to remove the device and continue to use the system).

  • Page 41: Replacing The Hard Drive

    Specification, Version 1.01. For additional information, refer to the following websit: http://www.phoenix.com. Maintaining and Troubleshooting Your E-3200 System To replace the hard drive Turn off the system and disconnect the power cord. Open the case, observing the “Static Electricity Precautions” on page 2.

  • Page 42: Adding A Second Hard Drive

    Adding a second hard drive The system comes with a metal drive mounting plate you can use to install an additional internal hard drive. You will have to purchase an IDE cable with three connectors and of sufficient length to connect the existing hard drive and the new drive to the riser card IDE connector.
  • Page 43 Maintaining and Troubleshooting Your E-3200 System With the drive upside down, insert the metal points into the threaded holes on one side of the drive and lower the plate over the bottom of the drive. Illustration shows bottom side of drive Secure the drive to the enclosure with a screw.

  • Page 44: Adding An Expansion Card

    Adding an expansion card The E-3200 chassis has three expansion slots for PCI/ISA cards and one slot for an AGP card. The riser card has two PCI connectors and one shared PCI/ISA connector. For the shared slot, so you can install either a PCI or ISA expansion card, but not both.
  • Page 45 You may also need to install software that came with the card. Check the card documentation for additional information. Maintaining and Troubleshooting Your E-3200 System Locate an available slot, and remove the slot cover (save the cover for...

  • Page 46: Heceta Ii Hardware Management

    Heceta II hardware management Heceta II is an integrated data acquisition system that lets you monitor the status of your system hardware. Monitored information includes internal temperature, fan speed, voltage, and chassis intrusion (to alert you in case of tampering). The features of the hardware management system can be accessed through LANDesk®...

  • Page 47: Installing Landesk Client Manager

    LANDesk Client Manager comes with complete electronic documentation and online help. Refer to these documents and Help for any LANDesk concerns. Maintaining and Troubleshooting Your E-3200 System To install LANDesk Client Manager In the C:\DMI folder, double-click the Setup icon to launch the ®...

  • Page 48: Replacing The Battery

    Replacing the battery The battery provides power for the system real-time clock and CMOS RAM, which holds the system configuration information. If your battery is failing you may notice your system clock slowing down and giving you the incorrect time. If so, open the Setup utility and write down all the values in the menus and submenus before replacing the battery.

  • Page 49: Troubleshooting The Battery Installation

    If you have problems after installing the new battery, try each of the items listed below, replacing the cover and restarting the computer after each try. Maintaining and Troubleshooting Your E-3200 System Press the new battery in the socket with the positive pole up. Be sure you have pressed the battery down far enough for it to contact the base of the socket.
  • Page 50 • Turn off the system, remove the cover, and verify that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors didn’t miss any pins. Disconnect and reconnect the cables, and then replace the cover carefully so as not to disturb any cables.

  • Page 51: Using Your System Restoration Cd

    The System Restoration CD included with your system can be used to: Instructions for each operating system are provided with the System Restoration CD. Maintaining and Troubleshooting Your E-3200 System • Restore your Windows 95 or Windows 98 operating system •...

  • Page 52: Bios Setup Utility

    BIOS Setup Utility Contents Using the Setup Utility ... 44 Updating the BIOS ... 46...

  • Page 53: Using The Setup Utility

    Help box. Refer to the Help box for information about the menu options. The command bar shows the keystrokes necessary to access help, navigate through the menus, and perform other functions. Maintaining and Troubleshooting Your E-3200 System BIOS Setup Utility Advanced...
  • Page 54 • The plus sign (+) and minus sign (-) change values in fields. • closes the screen you are in and returns you to the previous screen or exits you from the Setup utility. • F9 opens a screen that lets you return all values to their default settings.

  • Page 55: Updating The Bios

    BIOS, you can download the BIOS update from the Technical Support web site and install the new version from a diskette. Maintaining and Troubleshooting Your E-3200 System To update the BIOS Enter Setup by pressing F1 when prompted during startup.

  • Page 56: Down Arrow

    As the system starts up, verify that the correct BIOS version is reported. Enter Setup by pressing F1 when prompted during startup. Once in Setup, press F9 to load the Setup utility default settings. If you want to change any BIOS fields, use the ( ) to select the BIOS fields you want to change.
  • Page 57 Maintaining and Troubleshooting Your E-3200 System...

  • Page 58: Troubleshooting

    Troubleshooting Contents Introduction... 50 Troubleshooting Checklist... 51 CD-ROM Problems... 52 Hard Disk Problems ... 54 Memory/Processor Problems... 55 Modem Problems ... 56 Peripheral/Adapter Problems... 57 Printer Problems ... 59 System Problems ... 61 Video Problems ... 63 Error Messages ... 66...

  • Page 59: Introduction

    If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to some possible problems. Maintaining and Troubleshooting Your E-3200 System...

  • Page 60: Troubleshooting Checklist

    Troubleshooting Checklist Before turning on the system, make sure that: • The power cord is connected to the AC power-in connector and an AC outlet. • The AC outlet is supplying power. • If a power strip is used, it is turned on, and the circuit breaker is set. •...

  • Page 61: Cd-Rom Problems

    Important! Some systems do not have sound cards because sound capabilities are built into the system board. Maintaining and Troubleshooting Your E-3200 System An audio CD produces no sound. Probable Cause Solution The CD is loaded Make certain the label is facing upward, incorrectly.

  • Page 62: Troubleshooting

    The CD-ROM drive is not recognized by the system. Probable Cause Solution The CD is not Make certain the CD is PC-compatible. intended for PC use. The CD is loaded Make certain the label is facing upward, incorrectly. and then try again. The CD is scratched Try cleaning the CD with a lint-free cloth.

  • Page 63: Hard Disk Problems

    Some systems do not have IDE controller cards because the IDE controller is built into the system board. Maintaining and Troubleshooting Your E-3200 System The SCSI drive is not recognized by the system. Probable Cause Solution The SCSI bus is not Make certain the last device on the SCSI properly terminated.

  • Page 64: Memory/Processor Problems

    Memory/Processor Problems Memory errors were detected during system start up. Probable Cause Memory was added or removed, and the new configuration was not saved in Setup utility. The memory was installed incorrectly. A memory chip is faulty. A new processor is not recognized by the system. Probable Cause The processor was installed incorrectly.

  • Page 65: Modem Problems

    Modem Problems Maintaining and Troubleshooting Your E-3200 System The modem is not recognized by the system. Probable Cause Solution The modem has not Add the modem as new hardware. been added as new hardware. The modem is not Make certain the line connected to the...

  • Page 66: Peripheral/Adapter Problems

    Peripheral/Adapter Problems A SCSI device is not recognized by the system. Probable Cause Solution The device needs to From the Control Panel window (Start | Settings | Control Panel), double-click Add be added as new New Hardware. Follow the directions for hardware.
  • Page 67 Maintaining and Troubleshooting Your E-3200 System The diskette drive will not read, write, or format. Probable Cause Solution The diskette is not Make certain the diskette you are trying to IBM formatted. format is IBM-compatible. If it is, try reformatting it.

  • Page 68: Printer Problems

    Printer Problems The printer will not turn on. Probable Cause The printer is not plugged in. The printer is not turned on. The printer is defective. The printer is turned on but will not print. Probable Cause The printer is not connected to the system.
  • Page 69 Maintaining and Troubleshooting Your E-3200 System The printer prints garbled text. Probable Cause Solution From the Printers window (Start | Settings | The wrong driver is Printers), select the printer. From the File being used for the menu, click Properties. Make certain the selected printer.

  • Page 70: System Problems

    System Problems The system will not start up. Probable Cause The system is not connected to an AC outlet. Voltage selection switch not set correctly. The system is non-responsive. Probable Cause An error occurs during an application or your system may be out of memory.
  • Page 71 Maintaining and Troubleshooting Your E-3200 System The mouse does not work. Probable Cause Solution The mouse is not Check the cable. Make certain it is plugged plugged in or in correctly. connected properly. The mouse driver did Load the appropriate mouse driver not load when the manually or contact Technical Support.

  • Page 72: Video Problems

    Video Problems The system is running but there is no display. Probable Cause The monitor is not turned on. The monitor’s data cable is not connected. The connector or cable is damaged. The monitor is defective. The monitor’s brightness and contrast controls are turned down.
  • Page 73 Maintaining and Troubleshooting Your E-3200 System The color monitor displays everything in black and white. Probable Cause Solution The system was Make certain the monitor is turned on, and turned on before the then restart the system. monitor. The display type is set From the Control Panel window (Start | incorrectly.
  • Page 74 The video is distorted. Probable Cause Solution The monitor’s controls Adjust the monitor controls until the text are not properly becomes clear. (See your monitor adjusted. documentation for more information.) The connector or Check the connector and cable for bent or cable is damaged.

  • Page 75: Error Messages

    These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual. Maintaining and Troubleshooting Your E-3200 System Error Message Solutions Access denied.
  • Page 76 Error Message Solutions Diskette read failed - Make certain the boot disk contains the strike to retry boot. Command.com file. Use the configuration utility (if applicable) to verify your drive or controller configuration. Press F1 to try the boot again. Gate A20 failure.
  • Page 77 Maintaining and Troubleshooting Your E-3200 System Error Message Solutions Keyboard clock line Try a working keyboard. failure. Make certain the keyboard is compatible with the system. You may have to change the switch setting to AT. Keyboard controller Try a working keyboard.
  • Page 78 Error Message Solutions Required parameter Make certain you entered the right missing. command. If you are trying to exit MS-DOS to return to Windows, type Syntax error. Make certain you entered the right command. If you are trying to exit MS-DOS to return to Windows, type Time and date not set.
  • Page 79 Maintaining and Troubleshooting Your E-3200 System...

  • Page 80: Appendix A

    Appendix A Contents Specifications... 72 Properties ... 74 Protecting Against Viruses... 75 Regulatory Compliance... 76 Index... 79...

  • Page 81: Specifications

    I/O ports Mouse Keyboard AGP expansion slot Maintaining and Troubleshooting Your E-3200 System Supports Pentium® II microprocessors operating at 233 MHz to 333 MHz with 66 MHz FSB and 350 MHz to 450 MHz with 100 MHz FSB. Features NLX form factor.
  • Page 82 On-board AGP ATI RAGE PRO TURBO integrated 64-bit AGP graphics accelerator. Shared PCI/ISA expan- One PCI and one ISA slot are shared. sion slot PCI expansion slots Network 10/100 Mbit per second Ethernet network support Power supply 145 watts. ATX power connector for easy power cable changeover.

  • Page 83: Properties

    Properties You can view system resources, such as DMA and IRQ usage, I/O maps and memory maps, from your operating system. To view these resources: Maintaining and Troubleshooting Your E-3200 System Under double-click the Control Panel Select the tab. Device Manager Highlight the hardware type, in this case button to view your computer’s properties.

  • Page 84: Protecting Against Viruses

    Protecting Against Viruses A virus is a program written with malicious intent for the purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause your system to beep or display messages or images on the screen.

  • Page 85: Regulatory Compliance

    Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. Maintaining and Troubleshooting Your E-3200 System • Reorient or relocate the receiving antenna. •...
  • Page 86 Couper le courant avant l’entretien. This Information Technology Equipment has been tested and found to comply with the following European directives: [i]EMC Directive 89/336/EEC amending Directives 92/31/EEC & 93/68/ EEC as per: -EN 50081-1:1992 according to EN 55022:1995 Class B EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995 -EN50082-1:1992 according to...

  • Page 87: Energy Star Compliant

    Your system is preconfigured to be ENERGY STAR compliant. This requirement is met when your system uses less than 30 watts on or before 30 minutes of inactivity. Your computer achieves this level when the hard drives are set to spin down. Maintaining and Troubleshooting Your E-3200 System...

  • Page 88: Index

    Index adapter cards installing 35 troubleshooting 58 battery, replacing 39 BIOS recovering 21 setup utility 44 updating 46 case removing the chassis cover 3 removing the front bezel 4 replacing the chassis cover 5 replacing the front bezel 5 CD-ROM drive installing 30 troubleshooting 52 DIMMs...
  • Page 89 DIMMs 26 replacing restoring your system 42 SCSI device, troubleshooting 57 static electricity precautions 2 system system board Maintaining and Troubleshooting Your E-3200 System installing 24 troubleshooting 55 troubleshooting 57 bus speed settings 20 heat sink 16 replacing 16...
  • Page 90 MAN US E3200 TECH REF R0 7/98 8502684...

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