Gateway E-5200 Maintaining And Troubleshooting
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Gateway E-5200 Maintaining And Troubleshooting

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  • Page 1 Maintaining Troubleshooting Your E-5200 System...
  • Page 2 Maintaining Troubleshooting Your E-5200 System Part #8502955 MAN SYS US E5200 TECH REF R0 5/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
  • Page 3 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 4: Table Of Contents

    Contents System Access ................ 1 Static Electricity Precautions ..............2 Removing the Cover................3 Replacing the Cover ................6 System Components ............... 9 System Components................10 System Board..................11 Jumpers................... 13 I/O Connectors ................15 Installing Components ............17 Installing Memory ................. 18 Installing Expansion Cards ..............
  • Page 5 How does a virus spread and contaminate?........73 What can you do to protect your system?........74 What do we do to prevent virus contamination? ......74 Regulatory Compliance Statements........76 Index ..................79 ii Maintaining and Troubleshooting Your E-5200 System...

  • Page 6: System Access

    Chapter 1: System Access Contents Static Electricity Precautions ........2 Removing the Cover..........3 Replacing the Cover ..........6...

  • Page 7: Static Electricity Precautions

    Always hold cards by their edges and their metal mounting bracket. Avoid touching components on the cards and the edge connectors that connect to expansion slots. • Never slide cards or other parts over any surface. Maintaining and Troubleshooting Your E-5200 System...

  • Page 8: Removing The Cover

    Removing the Cover Note: Before you can work inside your computer, you must remove parts of the Only qualified personnel should open the system for cover: maintenance. You need a grounding wrist strap and a • To install expansion cards and other internal components, remove Phillips screwdriver to one side panel (the right panel, as seen from the back of the remove the computer’s...
  • Page 9 You may need to pull the panel to disengage the tabs at the front of the panel from the chassis. Slide the left panel towards you until the panel clears the chassis. Maintaining and Troubleshooting Your E-5200 System...
  • Page 10 Push in the tabs on each side of the front bezel and pull the bezel off the chassis. Pull off bezel Press in tabs on both sides of chassis Chapter 1: System Access...

  • Page 11: Replacing The Cover

    Hook the tabs at the bottom of the front bezel into the slots in the chassis. Then push the bezel into the chassis until the bezel snaps in place. Push bezel forward Hook tabs on both sides of chassis Maintaining and Troubleshooting Your E-5200 System...
  • Page 12 Place the left side panel onto the chassis and slide the panel toward the front of the chassis. Replace the two screws that attach the panel to the chassis. Place the right side panel onto the chassis, making sure the panel fits into the rails on the chassis.
  • Page 13 Maintaining and Troubleshooting Your E-5200 System...

  • Page 14: System Components

    Chapter 2: System Components Contents System Components..........10 System Board............11...

  • Page 15: System Components

    The following figure and list identify components inside the computer. 5.25-inch bay 3.5-inch bay 5.25-inch bay 5.25-inch bay 3.5-inch bay A Power supply B Externally accessible drive bays C Internal 3.5-inch drive bays D System board E Fan and fan housing Maintaining and Troubleshooting Your E-5200 System...

  • Page 16: System Board

    System Board System board components are identified in the following figure and list. A Back panel I/O connectors B Power connector C Primary Pentium II processor slot D Secondary Pentium II processor slot E 82371EB chip F DIMM slots Chapter 2: System Components...
  • Page 17 M Jumpers (JP3, JP11, JP12, JP13, JP14) N Intel 440 BX chip set O BIOS chip P ISA expansion slots (two) Q PCI expansion slots (four) R Jumpers (JP8, JP9, JP4) S AGP expansion slot Maintaining and Troubleshooting Your E-5200 System...

  • Page 18: Jumpers

    Jumpers The following figure shows the location of the jumpers on the system board. JP11 JP12 JP13 JP14 Jumpers JP11, JP12, JP13, and JP14 set the processor speed Speed for 66 Mhz JP11 JP12 JP13 JP14 Processor 233 Mhz 266 Mhz 300 Mhz 350 Mhz Chapter 2: System Components...
  • Page 19 Pins 1-2 Reset values Pins 2-3 Jumpers JP4, JP8, and JP9 set the diskette and infrared connectors. Two diskette drives Pins 2-3 Pins 1-2 (default) One diskette drive and Pins 1-2 Pins 2-3 one infrared Maintaining and Troubleshooting Your E-5200 System...

  • Page 20: I/O Connectors

    I/O Connectors The following I/O connectors are included with the standard system. A Mouse port B USB ports (two) C Parallel (printer) port D AGP video connector E RJ-45 network connector F Keyboard port G Serial ports (two) Chapter 2: System Components...
  • Page 21 Maintaining and Troubleshooting Your E-5200 System...

  • Page 22: Installing Components

    Chapter 3: Installing Components Contents Installing Memory ..........18 Installing Expansion Cards ........21 Installing Drives............. 25 Replacing the CMOS Battery ....... 32 Replacing the Fan ..........34 Replacing the Power Supply......... 36 Installing a Processor..........38 Replacing the System Board......... 43...

  • Page 23: Installing Memory

    See the figure on page 11 for the location of the DIMM sockets. To install a DIMM Turn off the system and unplug the power cord. Remove the cover side panel (see page 3 for instructions), observing the static electricity precautions on page 2. Maintaining and Troubleshooting Your E-5200 System...
  • Page 24 Do one of the following: Caution! • If there is a DIMM in the socket you want to use, pull open the Never try to remove a socket clamps on each side of the DIMM socket and carefully pull DIMM without opening the socket clamps.
  • Page 25 If your computer does not start up correctly, see “Memory Problems” on page 60 or the section in the “Troubleshooting” chapter that corresponds to the problem you are having, such as no video on start Maintaining and Troubleshooting Your E-5200 System...

  • Page 26: Installing Expansion Cards

    Installing Expansion Cards Note: The system board has seven expansion slots: To remove or install an expansion card, you need a grounding wrist strap and a • One AGP expansion slot for a graphics card Phillips screwdriver. If you • Two ISA-bus 8/16-bit expansion slots remove an expansion card, make sure to place it in an...
  • Page 27 If you have a CD-ROM drive in your computer, connect the CD audio cable to the card’s CD audio input jack. Make sure the cable is connected to the CD audio output connector on the back of the CD- ROM drive. Maintaining and Troubleshooting Your E-5200 System...
  • Page 28 Replace the system cover (see page 6 for instructions). Plug in the power cord and turn on the computer. If you have speakers, connect the speakers to the audio-out connector on the back of the sound card. If you have a modem with answering machine functionality, connect the modem input cable to the sound card’s telephone answering device (TAD) input connector.
  • Page 29 Try connecting to your Internet service provider or a bulletin board service. If the modem does not connect, see “Expansion Card Problems” on page 55 and “Modem Problems” on page 60 for troubleshooting information. Maintaining and Troubleshooting Your E-5200 System...

  • Page 30: Installing Drives

    Installing Drives Note: Your computer has the following drive bays: To remove and install drives, you need a grounding wrist strap and a • Two 3.5-inch drive bays that can be accessed from outside the Phillips screwdriver. If you computer. remove a drive, make sure to place it in an antistatic •...

  • Page 31: Installing A 3.5-Inch Diskette Drive

    If no drive is in the bracket, push out the EMI shield in the bracket and remove the plastic drive bay cover on the front bezel. Place the new drive into the drive bracket through the front bezel. Maintaining and Troubleshooting Your E-5200 System...

  • Page 32: Installing A 3.5-Inch Hard Drive

    Install the four screws that attach the drive to the drive bracket. Connect the power and data cables to the drive. Replace the system cover (see page 6 for instructions) Plug in the power cord and turn on the computer. If the system does not recognize the new drive, see “Diskette Drive Problems”...
  • Page 33 Lift the bracket out of the chassis. If a drive is in the bay of the bracket that you want to use, remove the six screws that attach the drive to the bracket and remove the drive. Maintaining and Troubleshooting Your E-5200 System...
  • Page 34 Slide the new hard drive into the bracket and attach the drive to the chassis with six screws. Replace the hard drive bracket in the chassis, sliding it down until the tabs on the bracket hook into the slots on the chassis. Attach the bracket to the chassis with the five screws you removed in step 4.

  • Page 35: Installing A 5.25-Inch Drive

    If no drive is in the bay, push out the EMI shield in the bay and remove the plastic drive bay cover on the front bezel. Slide the new 5.25-inch drive into the bay through the front bezel. Maintaining and Troubleshooting Your E-5200 System...
  • Page 36 Attach the drive to the chassis with four screws. Connect the cables to the drive. Replace the system cover (see page 6 for instructions). Plug in the power cord and turn on the computer. Configure the drive in Setup. If the system does not recognize the new drive, see “CD-ROM Problems”...

  • Page 37: Replacing The Cmos Battery

    With a small screwdriver, lift up the battery socket tab. recommended by the manufacturer. Dispose of used batteries according to the manufacturer’s instructions. Battery socket tab Battery Lift the battery out of the socket. Maintaining and Troubleshooting Your E-5200 System...
  • Page 38 Put the new battery into the socket. Make sure the positive (+) side of the battery faces up. Replace the system cover (see page 6 for instructions). Plug in the power cord and turn on the computer. Open the Setup utility by pressing at start up.

  • Page 39: Replacing The Fan

    Disengage the other side of the housing from the processor bracket and lift the fan and housing out of the system. Maintaining and Troubleshooting Your E-5200 System...
  • Page 40 Place the new fan and housing over the processor brackets. The side of the housing with the arrow on it goes next to the expansion slots. Push down the side of the housing near the power supply until the housing edge snaps over the processor bracket. Push down the side of the housing near the expansion brackets until the housing edge snaps into place.

  • Page 41: Replacing The Power Supply

    Remove the four screws on the back of the chassis that attach the procedures may differ. power supply to the chassis. Support the power supply with your hand and remove the screw inside the chassis that attaches the power supply. Maintaining and Troubleshooting Your E-5200 System...
  • Page 42 Lift the power supply out of the chassis. Check the red voltage switch on the back of the new power supply. Be sure it is set to the correct voltage for your area. Line up the holes in the new power supply with the screw holes in the back of the chassis.

  • Page 43: Installing A Processor

    Turn off the system and unplug the power cord. Remove the cover side panel (see page 3 for instructions), observing the static electricity precautions on page 2. Remove the fan and fan housing. See “Replacing the Fan” on page 34 for instructions. Maintaining and Troubleshooting Your E-5200 System...
  • Page 44 Remove the two screws that attach the top bracket to the processor slot you want to use. Press in the two latches at the top of the processor (or terminator card) and pull the processor (or terminator card) up and out of the processor slot.
  • Page 45 Use the following illustration and tables to set the jumpers. In the tables, On means place the jumper on the two jumper pins, and Off means remove the jumper from the two jumper pins. Maintaining and Troubleshooting Your E-5200 System...
  • Page 46 JP11 JP12 JP13 JP14 Speed for 66 MHz JP11 JP12 JP13 JP14 Processor 233 MHz 266 MHz 300 MHz 350 MHz Speed for 100 JP11 JP12 JP13 JP14 MHz Processor 300 MHz 350 MHz 400 MHz 450 MHz Chapter 3: Installing Components...
  • Page 47 If you installed a second processor in your system, run the Uni-Multi Processor Upgrade Utility provided with your processor. If the system does not work correctly, see “Processor Problems” on page 62 for troubleshooting information. Maintaining and Troubleshooting Your E-5200 System...

  • Page 48: Replacing The System Board

    Replacing the System Board Note: See the figures on page 10 and page 11 for the location of the system board To remove and install the system board, you need a and the location of connectors on the board. grounding wrist strap, a Phillips screwdriver, and a Use the following steps to install a new system board.
  • Page 49 Remove the four screws that attach the bottom processor brackets to the system board and lift the brackets out of the chassis. Maintaining and Troubleshooting Your E-5200 System...
  • Page 50 Remove the eight screws that attach the system board to the chassis. Carefully lift the system board out of the chassis and set it aside. Remove the new system board from its packing material. Place the new system board into the chassis, lining it up with the chassis screw holes.
  • Page 51 Replace the system cover (see page 6 for instructions). Plug in the power cord and turn on the computer. If the system does not work correctly, see “Troubleshooting Tips” on page 54 for troubleshooting information. Maintaining and Troubleshooting Your E-5200 System...

  • Page 52: Bios Setup

    Chapter 4: BIOS Setup Contents Using the BIOS Setup Utility........ 48 Updating the BIOS ..........50...

  • Page 53: Using The Bios Setup Utility

    The up arrow and down arrow keys select items in the menu. • The left arrow and right arrow keys move you between the menus. • either moves you to a submenu screen or selects an item. NTER Maintaining and Troubleshooting Your E-5200 System...
  • Page 54 • closes the screen you are in and returns you to the previous screen. • opens a screen that lets you return all values to their default settings. • opens a screen that lets you discard all changes you have made. •...

  • Page 55: Updating The Bios

    Updating the BIOS If you need a new version of BIOS, you can download the BIOS update from the Gateway technical support web site and install the new version from a diskette. To update the BIOS Turn on your computer and press during start up to enter Setup.

  • Page 56: Troubleshooting

    Chapter 5: Troubleshooting Contents Using LANDesk Client Manager ......52 Viewing System Resources........53 Troubleshooting Tips ..........54 Error Messages ............66 BIOS Beep Codes..........69 System Specifications ........... 70...

  • Page 57: Using Landesk Client Manager

    Receive notification of system events. For example, if the system is running low on virtual memory, LANDesk Client Manager notifies you of the potential problem. • Transfer files to and from client workstations. This is helpful, for example, when updating client workstation drivers. Maintaining and Troubleshooting Your E-5200 System...

  • Page 58: Viewing System Resources

    Viewing System Resources You can view system resources through the Windows NT Diagnostics screen. Check what system resources are already used before adding peripherals to avoid resource usage conflicts. To view system resources Click select select Start, Programs, Administrative Tools and click The Windows NT (Common),...

  • Page 59: Troubleshooting Tips

    This section presents solutions to some potential problems. If the suggestions in this section are not helpful, check the technical support area of the Gateway web site (http://www.gateway.com) for more information. Only qualified personnel should open the system for maintenance.

  • Page 60: Expansion Card Problems

    • Enter the Setup program and check your configuration settings. If your system is not operating correctly, the Setup may contain an invalid configuration setting. • If you added or removed system components, reread the instructions for the procedures you performed to see if you made a mistake.
  • Page 61 CD-ROM correctly. drive. The IDE cable is not Open the system and check that the IDE installed correctly. cable is connected to the system board IDE connector. Maintaining and Troubleshooting Your E-5200 System...

  • Page 62: Diskette Drive Problems

    Diskette Drive Problems The diskette drive is not recognized by the system Probable Cause Solution The diskette controller Restart your computer and then press F may be disabled. enter the Setup program. Make sure that the diskette controller is enabled in Setup. The diskette drive may Restart your computer and then press be configured...

  • Page 63: Hard Drive Problems

    Consult the hard drive’s documentation for configured properly. instructions on how to configure the drive. The IDE cable is not Open the system and check that the IDE installed correctly. cable is connected to the system board IDE connector. Maintaining and Troubleshooting Your E-5200 System...

  • Page 64: Keyboard Problems

    A SCSI drive is not recognized by the system Probable Cause Solution The expansion Open the system and reseat the drive controller card is not controller. seated properly. The cables are not Open the system and check that the connected correctly. controller and power cables are connected correctly to the drive.

  • Page 65: Memory Problems

    (for instance, someone is on the phone, or another modem is in use). The modem is not Open the system and reseat the modem. seated properly in the expansion slot. Maintaining and Troubleshooting Your E-5200 System...

  • Page 66: Mouse Problems

    Mouse Problems The mouse does not work Probable Cause Solution The mouse is not Check the mouse cable. Make certain it is plugged in or connected plugged in correctly. properly. The mouse driver did Load the driver manually or contact Technical not load when the Support.

  • Page 67: Processor Problems

    Check the installation. The processor should installed incorrectly. be recognized automatically if it was installed correctly. The processor speed Set the system board jumpers to select the was not selected on the proper processor speed. system board. Maintaining and Troubleshooting Your E-5200 System...

  • Page 68: System Problems

    System Problems The system will not start up Probable Cause Solution The system is not Check the power cable and make certain it is connected to an AC connected to an AC power source. outlet. Voltage selection switch Make certain the voltage selection switch not set correctly.
  • Page 69 From the Control Panel window ( incorrectly. Settings Control Panel ), double-click Display Settings , click the tab, and click Display Type . Set the display to the appropriate monitor type and then restart the system. Maintaining and Troubleshooting Your E-5200 System...
  • Page 70 The displayed characters are garbled Probable Cause Solution The video cable is Check the cable and connectors for bent pins damaged. or broken wires. The video card has Try another video card. failed. The display setup is Start From the Control Panel window ( incorrect.

  • Page 71: Error Messages

    Diskette read failed - strike Make certain the boot disk contains the to retry boot. command.com file. Use the configuration utility (if applicable) to verify your drive or controller configuration. Press F to try the startup again. Maintaining and Troubleshooting Your E-5200 System...
  • Page 72 Error Message Solutions Gate A20 failure. You may have an XT keyboard connected to an AT system or vice versa. Make certain the keyboard is configured to work with the appropriate system. Some keyboards have a switch to select either AT or XT. Hard disk controller Make certain the hard disk cable is properly failure.
  • Page 73 Make certain you entered the right command. Time and date not set. Enter Setup to set the system’s date and time. Write protect error. Move the write-protection tab over the hole on the back of the diskette. Maintaining and Troubleshooting Your E-5200 System...

  • Page 74: Bios Beep Codes

    BIOS Beep Codes If POST detects errors, the computer emits a series of beeps to indicate the problem. The following table lists these beep codes. Beeps Description Insert diskette in diskette drive A. Gw2kboot.rom file not found in root directory of the diskette in diskette drive Base memory error.

  • Page 75: System Specifications

    10° to 40° Celsius Temperature, nonoperating -40° to 71° Celsius Humidity, operating 10 to 80 percent Humidity, nonoperating 5 to 95 percent Shock (40 G, half-sine) 11 ms Vibration 2 to 300 Hz, 0.25 G (sinusoidal) Maintaining and Troubleshooting Your E-5200 System...
  • Page 76 Voltage, AC input 90 to 130 VAC, 180 to 265 VAC Voltage, DC input ±10 percent of all DC outputs from power supply Frequency 47 to 53 at 115 VAC, 57 to 63 at 230 Certification FCC Class B, UL, CUL, EN 55022, EN50082-1, EN60950, VCCI Class B Chapter 5: Troubleshooting...
  • Page 77 Maintaining and Troubleshooting Your E-5200 System...

  • Page 78: Computer Virus Notice

    Computer Virus Notice What is a virus? A virus is a program written with malicious intent for the sole purpose of creating havoc in a computer system. It attaches itself to executable files or boot sectors, so it can replicate and spread. Some viruses may only cause your system to beep or display messages or images on the screen.

  • Page 79: What Can You Do To Protect Your System

    McAfee VirusScan on all of our products. • All master diskettes are write-protected and scanned at least twice before release. • Sample production diskettes are periodically scanned as an additional quality check. Maintaining and Troubleshooting Your E-5200 System...
  • Page 80 • All incoming products such as systems to repair, vendor diskettes, hard drives, and trade-show units are scanned for viruses. • All systems are given a final test before shipping. Unfortunately, today’s technology makes the creation of newer viruses possible, some of which can elude even the best scanners available. Hence, there is no absolute guarantee of virus immunity on any product.

  • Page 81: Regulatory Compliance Statements

    Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. Maintaining and Troubleshooting Your E-5200 System...
  • Page 82 Attention! Couper le courant avant l’entretien. This Information Technology Equipment has been tested and found to European Users: comply with the following European directives: [i]EMC Directive 89/336/EEC amending Directives 92/31/EEC & 93/68/ EEC as per: - EN 50081-1:1992 according to EN 55022:1995 Class B EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995...
  • Page 83 Maintaining and Troubleshooting Your E-5200 System...

  • Page 84: Index

    Index Drives bays 25 Add-in card installing 3.5-inch diskette drives installing 22 slots 21 installing 5.25-inch 31 troubleshooting 55 installing hard drives 29 removing 3.5-inch diskette drives Battery installing 32 removing 5.25-inch 30 removing 32 removing hard drives 27 Bays, drive 25 Bezel Expansion card removing 5...
  • Page 85 63 Modem System board installing 24 components 11 troubleshooting 60 I/O connectors 15 Mouse, troubleshooting 61 illustration 11 installing 45 jumpers 13 Power supply removing 43 installing 37 removing 36 Printer, troubleshooting 61 Maintaining and Troubleshooting Your E-5200 System...
  • Page 86 Troubleshooting Updating the BIOS 50 basics 54 CD-ROM drive 55 Video, installing card 23 disk drive 57 Expansion cards 55 hard drive 58 IDE drive 58 keyboard 59 memory 60 modem 60 mouse 61 printer 61 processor 62 SCSI drive 59 system problems 63 Index 81...
  • Page 87 MAN SYS US E5200 TECH REF R0 6/98 8502955...

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