Gateway E-1000 Series Maintaining And Troubleshooting
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Gateway E-1000 Series Maintaining And Troubleshooting

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Maintaining and
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  • Page 1 Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 2 Maintaining and Troubleshooting Your E-1000 Series System Part #8502977 MAN SYS US E1000 TECH REF R3 6/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
  • Page 3 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 4: Table Of Contents

    Preface ..................iii Conventions Used in This Guide............iv Safety Instructions................... v Additional Information Sources ............vii The Gateway Support Center............vii The System Restoration CD ............vii System Access ................ 1 Static Electricity Precautions ..............2 Opening the Case..................3 Closing the Case..................
  • Page 5 Memory/Processor Problems ............... 47 Modem Problems.................. 48 Peripheral/Adapter Problems ............... 49 Printer Problems..................51 System Problems................... 52 Video Problems..................54 Error Messages..................57 Appendix .................61 Specifications..................62 Regulatory Compliance Statements............. 64 Index ..................67 ii Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 6: Preface

    Preface Contents Conventions Used in This Guide......iv Safety Instructions ........... v Additional Information Sources......vii...

  • Page 7: Conventions Used In This Guide

    An important informs you of special cir- Important! cumstances. A caution warns you of possible damage Caution! to equipment or loss of data. A warning indicates the possibility of per- Warning! sonal injury. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 8: Safety Instructions

    Safety Instructions Observe the following safety instructions when using your system: Warning! Do not attempt to service • Follow all instructions marked on the system and in the the system yourself except documentation. as explained elsewhere in the system documentation. •...
  • Page 9 Liquid has been spilled into the system. • The system does not operate properly when the operating instructions are followed. • The system was dropped or the cabinet is damaged. • The system’s performance changes. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 10: Additional Information Sources

    Additional Information Sources Along with this manual and your E-1000 Series User’s Guide, you can find additional information by using the following sources. The Gateway Support Center Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are: •...
  • Page 11 Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 12: System Access

    Chapter 1: System Access Contents Static Electricity Precautions ........2 Opening the Case............. 3 Closing the Case ............5...

  • Page 13: Static Electricity Precautions

    Always hold cards by their edges and their metal mounting bracket. Avoid touching components on the cards and the edge connectors that connect to expansion slots. • Never slide cards or other parts over any surface. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 14: Opening The Case

    Opening the Case To perform work in the internal components of your computer you must open the case, which has two removable parts: • A chassis cover, that surrounds the sides and top of the system • A front faceplate (bezel) that covers the front of the system Because the components inside your computer are extremely sensitive to Caution! static electricity, be sure to follow the precautions for avoiding static...
  • Page 15 To remove the front bezel On the inside of the chassis, press down on the upper three bezel tabs to release the bezel and then pull the bezel away from the chassis. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 16: Closing The Case

    Closing the Case Letting the computer sit uncovered allows it to collect dust and dirt that could eventually cause damage to the system. To replace the front bezel Insert the bottom bezel tabs into the corresponding openings on the chassis front. Press the top of the bezel into the chassis until the upper tabs snap into place.
  • Page 17 Spread the latches on the sides of the cover so that they clear the chassis, and continue lowering the cover until it is fully closed. Reinstall the thumbscrew or lock that was removed to open the case. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 18: Components

    Chapter 2: Components Contents System Board Components........8 I/O Connectors............11 Replacing the Processor ........12 Configuration Switches......... 15 Installing Memory ..........17 Storage Bays ............20 Replacing the 3.5-inch diskette drive .... 20 Installing a drive in the 5.25-inch drive bay .. 22 Replacing the hard drive ........

  • Page 19: System Board Components

    System Board Components Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 20 The following components are included on the system board: Audio connector Speaker To power switch To power LED To hard drive LED CPU fan connector Floppy drive connector Voltage regulator module CPU selector switch Video port RJ45 network connector Serial port Parallel (printer) port Keyboard port Mouse port...
  • Page 21 BIOS chip Power connector CPU socket (Socket 7) DIMM (system RAM) sockets Extender (riser) card socket Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 22: I/O Connectors

    I/O Connectors The following I/O connectors are included with the system: Audio connectors (audio in–left, audio out–right) USB ports (2) PS/2 mouse PS/2 keyboard Parallel (printer) port Serial port RJ45 network conector VGA video connector Components 11...

  • Page 23: Replacing The Processor

    Open the case, observing the “Static Electricity Precautions” on page 2. Disengage and lift the locking lever, and then lift the old processor straight up and out of the socket. Locking lever Lever latch Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 24 Hold the new CPU over the empty CPU socket and verify that pin 1 on both the CPU and the socket are aligned. Gently place the new CPU into the socket.. Pentium processor Socket Secure the CPU by lowering the locking lever until the lever latches into place.
  • Page 25 Set the configuration switches to match your processor speed. (See “Configuration Switches” on page 15.) Close the system as described in chapter 1. Reconnect the power cord and turn on the system. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 26: Configuration Switches

    Configuration Switches The system board has one bank of configuration switches to set CPU/bus speed settings and to enable or disable the onboard system BIOS. This switch bank (illustrated below) contains five switches. CPU/bus speed settings Switches 1, 2, 3, and 4 of the configuration switch bank let you set the processor and host bus speed.

  • Page 27: Enable/Disable Onboard Bios

    Enable/disable onboard BIOS Switch 5 of the configuration switch bank lets you enable or disable the onboard system BIOS. Refer to the table below for configuration. Onboard Switch BIOS Enabled open Disabled closed Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 28: Installing Memory

    Installing Memory Your computer’s system board supports 3.3-V unbuffered Synchronous Dynamic Random Access Memory (SDRAM) in Dual In-line Memory Modules (DIMMs). It also supports 3.3-V unbuffered EDO (Extended Data Out) DIMMs. DIMMs represent an advancement in capability because they provide a 64-bit data path that allows for faster data transfer across the system board.
  • Page 29 DIMM. The DIMM should pop up slightly from the socket, causing serious socket. damage. Carefully lift the DIMM out of the socket. Place the DIMM in a static-free container. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 30: Dimm Configurations

    DIMM configurations DIMM Bank 0 DIMM Bank 1 Total Memory 1M x 64 (8 MB) or empty 8 MB empty 1M x 64 (8 MB) 1M x 64 (8 MB) 16 MB 1M x 64 (8 MB) 2M x 64 (16 MB) 24 MB 1M x 64 (8 MB) 4M x 64 (32 MB)

  • Page 31: Storage Bays

    Locate the diskette drive installed in the mounting bracket unit. Remove the power and data cables from the back of the drive. Remove the front screw that secures the drive bay to the chassis. Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 32 Move the unit back towards the rear of the chassis until the locking tabs and support tabs on either side clear the chassis slots. Locking tabs Metal pins Fastening tab Support tabs Diskette drive mounting bracket Remove the screw from the fastening tab, and lift the drive out of the bracket.

  • Page 33: Installing A Drive In The 5.25-Inch Drive Bay

    Remove the data and power cables from the back of the drive, and unplug the CD audio cable from the CD audio-in connector on the system board (see “System Board Components” on page 8 for the location of the connector). Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 34 Remove the two screws (one near the center of the chassis and one on the front of the chassis) that secure the mounting bracket. CD-ROM drive Mounting bracket Rear of computer Front of computer Remove the four screws (two on each side of the mounting bracket) that secure the drive in the bracket, and remove the drive.
  • Page 35 (callout “S” in the system board diagram on page page 8). Replace the bezel and the chassis cover, plug in power cords and attach peripherals, and turn on the system. Run configuration software if required. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 36: Replacing The Hard Drive

    Replacing the hard drive To make hard drive replacement easier, your system uses a quick-release mounting bracket. Extra brackets may be ordered from the factory, and they can be mounted to replacement drives to make drive swapping quick and without using tools.. To replace the hard drive Turn off the system and unplug the power supply cord.
  • Page 37 Attach the mounting brackets to the new drive, using the screws you removed in step 6. Replace the drive into the chassis, making sure the spring latch clicks fully into position , and then attach the data and power cables. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 38: Adding An Expansion Card

    (shown below without the case, for clarity). • The E-1000 Series riser card can accomodate either two PCI cards (one in the upper slot and one in the lower, shared slot) or one PCI card and one ISA card (PCI card in the upper slot and ISA card in the lower, shared slot) •...
  • Page 39 After seating the card firmly, secure it to the chassis by installing the screw you removed in step 5 through the mounting bracket at the end of the card. Attach cables according to the card’s instructions. Replace the case cover and turn on the system. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 40: Configuring The Network Card

    It may be necessary to reconfigure your system after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information. Configuring the Network Card The system board is equipped with an onboard AMD Am79C971 10/100 LAN controller.

  • Page 41: Lm78 Hardware Management

    LM78 is an integrated data acquisition system that lets you monitor the status of your system hardware. Monitored information includes internal temperature, fan speed, voltage, and chassis intrusion (to alert you in case of Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 42: Installing And Restoring Landesk

    tampering). The features of the hardware management system can be accessed through LANDesk® Client Manager, which provides a quick system health indicator. Installing and Restoring LANDesk ® Intel’s LANDesk Client Manager is the desktop management interface (DMI) solution that is already loaded on your system. LANDesk Client Manager lets you monitor your system for critical situations that may need your attention.

  • Page 43: Replacing The Battery

    If the CMOS data is not correct, change the information in the setup screens as necessary. Troubleshooting the battery installation If you have problems after installing the new battery, try each of the items listed below, replacing the cover and restarting the computer after each try. Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 44 • Turn off the system and ensure that all exterior cables are attached to the correct connectors and secured. • Check to be sure that all power switches are on. If the system is plugged into a power strip or surge protector, be sure it is turned on also.
  • Page 45 Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 46: Bios Setup

    Chapter 3: BIOS Setup Contents Using the BIOS Setup Utility........ 36 Updating the BIOS ..........38...

  • Page 47: Using The Bios Setup Utility

    The command bar at the bottom of the screen shows the keystrokes necessary to access help, navigate through the menus, and perform other functions. • F1 opens the Help screen, providing general help for using the BIOS Setup utility. Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 48 ( ( ( ( ↑ ↑ ↑ ↑ ) ) ) ) (↓ ↓ ↓ ↓ ) ) ) ) • The up arrow and down arrow keys select items in the menu. The left arrow (← ← ← ← ) and right arrow (→ → → → ) keys move you between •...

  • Page 49: Updating The Bios

    Updating the BIOS If you need a new version of BIOS, you can download the BIOS update from the Tech Support area of the Gateway web site www.gateway.com/support and install the new version from a diskette. To update the BIOS Enter BIOS Setup by pressing F1 when prompted during startup.
  • Page 50 As the system starts up, verify that the correct BIOS version is reported. Enter BIOS Setup by pressing F1 when prompted during startup. Once in BIOS Setup, press F5 (to reset the BIOS to original default values) and then reenter the values you wrote down at the beginning of this process.
  • Page 51 Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 52: Troubleshooting

    Chapter 4: Troubleshooting Contents Introduction............42 Troubleshooting Checklist........42 CD-ROM Problems..........44 Hard Disk Problems ..........46 Memory/Processor Problems........ 47 Modem Problems ..........48 Peripheral/Adapter Problems........ 49 Printer Problems ............ 51 System Problems ........... 52 Video Problems ............. 54 Error Messages ............57...

  • Page 53: Introduction

    The voltage selection switch on the system’s power supply reflects the proper voltage. Verifying your configuration If your system is not operating correctly, the BIOS may contain an invalid configuration parameter. Enter the BIOS program and check your configuration settings. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 54: Troubleshooting Guidelines

    Troubleshooting guidelines As you troubleshoot your system, keep the following guidelines in mind: • Never remove the system’s cover while the system is turned on. • Do not attempt to open the monitor; it is extremely dangerous. Even if the monitor’s power is disconnected, stored energy within the monitor’s components can offer a painful or harmful experience.

  • Page 55: Cd-Rom Problems

    Settings | Control Panel), double-click Add New new hardware. Hardware. Follow the directions for adding the drive. If you are not experienced with this procedure, call Technical Support. Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 56 Probable Cause Solution The secondary IDE Restart your computer, and then press device may be disabled. enter the setup program. From the Peripheral Configuration | Advanced menu, set the Secondary IDE Interface to Auto and make certain the Secondary IDE Status is Enabled. The CD cables are not Open the system and check all cables installed correctly.

  • Page 57: Hard Disk Problems

    The drive cables are not Open the system and check all cables connected properly. connected to the controller card. The drive controller is Open the system and reseat the drive not seated properly. controller. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 58: Memory/Processor Problems

    Memory/Processor Problems Memory errors were detected during system start up. Probable Cause Solution Memory was added or Enter BIOS Setup and save the new memory removed, and the new configuration. configuration was not saved in BIOS Setup. The memory was Check the memory for proper seating and installed incorrectly.

  • Page 59: Modem Problems

    If the modem shares the jack with another shared by another device, make certain the other device does modem or telephone. not have the port open (for instance, someone is on the phone, or another modem is in use). Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 60: Peripheral/Adapter Problems

    Peripheral/Adapter Problems A SCSI device is not recognized by the system. Probable Cause Solution From the Control Panel window (Start | The device needs to be Settings | Control Panel), double-click Add New added as new Hardware. Follow the directions for adding the hardware.
  • Page 61 Configure the card with the appropriate configured through the software. software (e.g., EISA configuration utility). The card was not Reseat the card and make certain that its installed correctly. jumpers are configured appropriately. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 62: Printer Problems

    Printer Problems The printer will not turn on. Probable Cause Solution The printer is not Check the power cable. Make certain it is plugged in. plugged into a live power source. The printer is not turned Make certain the printer’s power switch is depressed or set to the On position.

  • Page 63: System Problems

    Something spilled into Turn off the system. Turn the keyboard upside the keyboard. down to let it dry before turning the system back on. The keyboard is Try a keyboard you know is working. defective. Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 64 The mouse doesn’t work. Probable Cause Solution The mouse is not Check the cable. Make certain it is plugged in plugged in or connected correctly. properly. The mouse driver did Load the appropriate mouse driver manually not load when the or contact Technical Support.

  • Page 65: Video Problems

    Sunlight is glaring off Position the monitor away from the sun or the display. window. The CRT may be old. Replace the monitor. Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 66 The color monitor displays everything in black and white. Probable Cause Solution The system was turned Make certain the monitor is turned on, and on before the monitor. then restart the system. From the Control Panel window (Start | The display type is set Settings | Control Panel), double-click Display, incorrectly.
  • Page 67 The monitor needs to be Turn off the computer and monitor and leave degaussed. them off for at least a half hour, and then restart the system. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 68: Error Messages

    Error Messages This section lists common error messages that may be displayed on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual.
  • Page 69 • Check the free space on the disk volume. If the volume is full or almost full, remove unnecessary files. Invalid configuration in- • Enter BIOS Setup and verify the formation… parameter values. Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 70 Error Message Solutions Invalid password. • Enter your password again, making certain to enter it correctly. • If you do not know the password, you may need to reinstall the software you are trying to access. • Startup passwords are stored in BIOS. If this password has been set and is unknown, you may be able to reset the password via system board jumper...
  • Page 71 Windows, type exit and press NTER Time and date not set. Enter BIOS Setup to set the system’s date and time. Write protect error. Move the write-protection tab over the hole on the back of the diskette. Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 72: Appendix

    Appendix A: Appendix Contents Specifications............62 Regulatory Compliance Statements ..... 64...

  • Page 73: Specifications

    Expansion Slots E-1000: 1 ISA and 1 PCI, or 2 PCI E-1000N: 2 PCI Audio Crystal 4236B codec audio component Subsystem Graphics Integrated S3 Trio64V+/V2 graphics controller, Subsystem VESA feature connector (optional) Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 74 LAN System AMD Am79C971 10/100 LAN controller, ICS1890 Single Chip Physical Layer Interface, Magic Packet support, two levels of power management (Sleep and Snooze), onboard boot ROM Other Features Plug-and-Play-compatible, support for Advanced Power Management, ACPI and PC97 compliant Case Low Profile Desktop - LPX Form factor Dimensions 3.5”H x 13.8”W x 15.7”D...

  • Page 75: Regulatory Compliance Statements

    Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 76 Attention! Couper le courant avant l’entretien. This Information Technology Equipment has been tested and found to European Users: comply with the following European directives: [i]EMC Directive 89/336/EEC amending directive 92/31/EEC & 93/68/ EEC as per -EN 50081-1:1992 according to EN 55022:1995 Class B EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995 -EN50082-1:1992 according to...
  • Page 77 Maintaining and Troubleshooting Your E-1000 Series System...

  • Page 78: Index

    Index removing 18 Acrobat PDF online documents vii disk drive adapter cards installing the 5.25-inch 22 installing 28 diskette drive troubleshooting 50 replacing the 3.5-inch 20 ampere requirements v troubleshooting 49 audio, onboard 62 error messages 57 battery expansion cards 27 caution note 32 installing 28 replacing 32...
  • Page 79 System Restoration CD vii verifying in Windows NT 29 network card, configuring 29 network drivers technical support, access to vii local install from hard disk 30 troubleshooting checklist 42 68 Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 80 error messages 57 guidelines 43 video, onboard 62 video, troubleshooting 54 Windows NT network card properties 29 network drivers 30 Index 69...
  • Page 81 70 Maintaining and Troubleshooting Your E-1000 Series System...
  • Page 82 MAN SYS US E1000 TECH REF R3 6/98 8502977...

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