Gateway E-5250 Maintaining And Troubleshooting
  1. Manuals
  2. Brands
  3. Gateway Manuals
  4. Desktop
  5. E-5250
  6. Maintaining and troubleshooting

Gateway E-5250 Maintaining And Troubleshooting

Hide thumbs Also See for E-5250:
Table of Contents

Advertisement

Quick Links

Download this manual
Maintaining
and
Troubleshooting
Your E-5250
System

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the E-5250 and is the answer not in the manual?

Questions and answers

Subscribe to Our Youtube Channel

Related Manuals for Gateway E-5250

Summary of Contents for Gateway E-5250

  • Page 1 Maintaining Troubleshooting Your E-5250 System...
  • Page 2 Maintaining Troubleshooting Your E-5250 System Part #8502957 MAN SYS US E5250 TECH REF R0 7/98 In our effort to use nature’s resources efficiently and wisely, we print all manuals on recycled papers that meet the minimum requirements established by the Federal EPA in its guidelines for recycled paper products.
  • Page 3 This publication is protected by copyright and all rights are reserved. No part of it may be reproduced or transmitted by any means or in any form, without prior consent in writing from Gateway 2000. The information in this manual has been carefully checked and is believed to be accurate. However, changes are made periodically.

  • Page 4: Table Of Contents

    Preface ..................iii Conventions Used in This Guide............iv Safety Instructions................... v Additional Information Sources ............vii The Gateway Support Center............vii The System Restoration CD ............vii System Access ................ 1 Static Electricity Precautions ..............2 Opening the Case..................3 Closing the Case ..................
  • Page 5 Mouse Problems ................68 Printer Problems ................69 Processor Problems................ 70 System Problems ................70 Video Problems................71 Error Messages..................74 BIOS Beep Codes................. 77 Appendix .................79 System Specifications................80 Regulatory Compliance Statements............. 82 Index ..................85 ii Maintaining and Troubleshooting Your E-5250 System...

  • Page 6: Preface

    Preface Contents Conventions Used in This Guide ......iv Safety Instructions........... v Additional Information Sources......vii...

  • Page 7: Conventions Used In This Guide

    An important informs you of special cir- Important! cumstances. A caution warns you of possible damage Caution! to equipment or loss of data. A warning indicates the possibility of per- Warning! sonal injury. Maintaining and Troubleshooting Your E-5250 System...

  • Page 8: Safety Instructions

    Safety Instructions Observe the following safety instructions when using your system: Warning! Do not attempt to service • Follow all instructions marked on the system and in the the system yourself except as explained elsewhere in documentation. the system documentation. •...
  • Page 9 Liquid has been spilled into the system. • The system does not operate properly when the operating instructions are followed. • The system was dropped or the cabinet is damaged. • The system’s performance changes. Maintaining and Troubleshooting Your E-5250 System...

  • Page 10: Additional Information Sources

    Along with this manual and your user’s guide, you can find additional information by using the following sources. The Gateway Support Center Log on to the Gateway Support Center at www.gateway.com/support to access information about your system or other Gateway products. Some types of information you can access are: •...
  • Page 11 Maintaining and Troubleshooting Your E-5250 System...

  • Page 12: System Access

    System Access Contents Static Electricity Precautions ........2 Opening the Case............. 3 Closing the Case ............6...

  • Page 13: Static Electricity Precautions

    Always hold cards by their edges and their metal mounting bracket. Avoid touching components on the cards and the edge connectors that connect to expansion slots. • Never slide cards or other parts over any surface. Maintaining and Troubleshooting Your E-5250 System...

  • Page 14: Opening The Case

    Opening the Case The case of your system is made up of two side panels, a top panel, and a front bezel. To install or remove most components inside your system, you must remove the panel on the right side (as seen from the back of the system).
  • Page 15 Grasp the left panel by the handholds on the panel and slide the panel towards you until the panel comes off the chassis. Push in the tabs on each side of the front bezel and pull the bezel off the chassis. Maintaining and Troubleshooting Your E-5250 System...
  • Page 16 1. Press in tabs on both sides of chassis 2. Pull off bezel System Access...

  • Page 17: Closing The Case

    Hook the tabs at the bottom of the front bezel into the slots in the chassis. Then push the bezel toward the chassis until the bezel snaps in place. 1. Hook tabs on both sides into chassis 2. Push bezel toward chassis Maintaining and Troubleshooting Your E-5250 System...
  • Page 18 Place the left side panel on to the chassis and slide the panel toward the front of the chassis. Make sure the tab at the front of the panel fits under the edge of the chassis. Tabs Replace the three screws that attach the left side panel to the chassis. Place the right side panel on to the chassis, making sure the panel fits into the rails on the chassis.
  • Page 19 Maintaining and Troubleshooting Your E-5250 System...

  • Page 20: System Components

    System Components Contents System Components..........10 System Board............11...

  • Page 21: System Components

    A Power supply B Top drive cage C Middle drive cage D Add-in card guide (included in some systems) E Bottom drive cage F System board G Add-in card bracket H Fan I Fan duct Maintaining and Troubleshooting Your E-5250 System...

  • Page 22: System Board

    System Board System board components are identified in the following figure and list. A Back panel I/O connectors B Processor slot P1 (application processor) C Processor slot P0 (boot processor) D Power connector E Diskette drive connector F Voltage regulator module connector G Front panel I/O connector H Battery System Components...
  • Page 23 L SCSI LED connector M Wake on modem ring connector N 440GX chip O ISA expansion slot P BIOS chip Q PCI expansion slots (six) R AGP expansion slot S DIMM slots (four) T Jumper J4J1 Maintaining and Troubleshooting Your E-5250 System...

  • Page 24: Jumper

    Jumper The following figure shows the location of the jumper on the system board. J4J1 To set the jumper, place the jumper block over the jumper pins as indicated in the following table. Pins Operation Pins 1 and 2 Default setting for normal system operation.

  • Page 25: I/O Connectors

    A Mouse port B USB ports (two) C Parallel (printer) port D AGP video connector E Network connector F External SCSI connector G Keyboard port H Serial port 1 (A) I Serial port 2 (B) Maintaining and Troubleshooting Your E-5250 System...

  • Page 26: Installing Components

    Installing Components Contents Installing Memory ..........16 Installing Add-In Cards......... 19 Installing Drives............. 24 Replacing the CMOS Battery ....... 35 Replacing the Control Panel........37 Replacing the Fan ..........40 Replacing the Power Supply......... 42 Installing a Processor..........44 Replacing the System Board......... 49...

  • Page 27: Installing Memory

    Remove the right side panel of the case (see page 3 for instructions), observing the static electricity precautions on page 2. If you want to install a DIMM in an empty socket, pull open the socket clamps on each side of the socket. Maintaining and Troubleshooting Your E-5250 System...
  • Page 28 If there is a DIMM in the socket you want to use, pull open the socket Caution! clamps on each side of the socket and carefully pull the DIMM out of the socket. Never try to remove or install a DIMM without opening the socket clamps.
  • Page 29 If your computer does not start up correctly, see “Memory Problems” on page 67 or the section in the “Troubleshooting” chapter that corresponds to the problem you are having, such as no video on start up. Maintaining and Troubleshooting Your E-5250 System...

  • Page 30: Installing Add-In Cards

    Installing Add-In Cards The system board has eight expansion slots: • One AGP expansion slot for a graphics card • Six 32-bit PCI local bus interface expansion slots • One 8/16-bit ISA expansion slot The maximum number of slots that you can fill is seven. The ISA slot and PCI slot next to each other share a slot location.
  • Page 31 If the card is difficult to remove, rock the card back and forth slightly as you pull the card out of the slot. Do not bend the card or you may damage it. Maintaining and Troubleshooting Your E-5250 System...
  • Page 32 Insert the edge of the new add-in card into the slot. Push the card into the slot until the card is fully seated in the slot. Make sure that the edge of the slot cover attached to the card fits between the system board and the chassis.
  • Page 33 If you have added the sound card as an option or upgraded your sound card, you must install the driver for it. See the sound card documentation for the installation instructions. Maintaining and Troubleshooting Your E-5250 System...
  • Page 34 Try playing an audio CD to test the sound card’s functions. If the sound card does not function correctly, see “Add-In Card Problems” on page 63 and “CD-ROM Problems” on page 63. To install a video card See the video card’s documentation for the location of the card’s connectors.

  • Page 35: Installing Drives

    Bottom drive cage: one full-height (1.6-inch high) or two half- height (1-inch high) 3.5-inch hard drives that are not accessible from outside the system. The following illustration shows the location of the drive cages. Top drive cage Middle drive cage Bottom drive cage Maintaining and Troubleshooting Your E-5250 System...
  • Page 36 The standard configuration for your computer includes a 5.25-inch CD- ROM drive, a 3.5-inch hard drive, and a 3.5-inch diskette drive. As you prepare to install drives, keep the following in mind: • To remove and install drives, you need a magnetized Phillips screwdriver.

  • Page 37: Installing Drives In The Top Drive Cage

    Disconnect the power and data cables from the back of the drive. • Remove the four screws (two on either side of the drive) that attach the drive to the drive cage. • Push the drive out of the chassis through the bezel. Maintaining and Troubleshooting Your E-5250 System...
  • Page 38 If a metal shield and slot cover are in the bay you want to use, remove them: • Push the metal shield out through the front of the chassis. • Push the slot cover out through the back of the bezel. Installing Components...
  • Page 39 Close the system case (see page 6 for instructions). Plug in the power cord and turn on the computer. If the system does not recognize the new drive, see “CD-ROM Problems” on page 63 or “Diskette Drive Problems” on page 65 for troubleshooting information. Maintaining and Troubleshooting Your E-5250 System...

  • Page 40: Installing Drives In The Middle Drive Cage

    Installing Drives in the Middle Drive Cage You can install 3.5-inch hard drives in the middle drive cage. To install a drive in the middle drive cage Turn off the system and unplug the power cord. Remove the right side panel of the case (see page 3 for instructions), observing the static electricity precautions on page 2.
  • Page 41 Then slide the drive cage out of the chassis. Middle drive cage If a drive is in the bay of the cage that you want to use, remove the screws that attach the drive to the cage and remove the drive. Maintaining and Troubleshooting Your E-5250 System...
  • Page 42 Slide the new drive into the cage and attach the drive to the cage with four screws. Slide the drive cage into the chassis, making sure to hook the tabs on Important! the cage into the slots on the chassis. Replace the three screws that When you reinstall the attach the cage to the chassis.

  • Page 43: Installing Drives In The Bottom Drive Cage

    Remove any long add-in cards attached to the card guide (see page 19 for instructions). Remove the screw that attaches the add-in card guide to the chassis and then slide the card guide out of the computer. Maintaining and Troubleshooting Your E-5250 System...
  • Page 44 Remove the three screw that attach the drive cage to the chassis. Then slide the cage forward and lift it out of the chassis. Bottom drive cage If a drive is in the bay of the cage that you want to use, remove the screws that attach the drive to the cage and remove the drive.
  • Page 45 Close the system case (see page 6 for instructions). Plug in the power cord and turn on the computer. If the system does not recognize the new drive, see “Hard Drive Problems” on page 66 for troubleshooting information. Maintaining and Troubleshooting Your E-5250 System...

  • Page 46: Replacing The Cmos Battery

    Replacing the CMOS Battery Your system board uses a 3-V coin-type lithium battery. If the settings you enter in the Setup utility are not saved when you turn off the computer, replace the battery. If your battery is failing, you may notice your system clock slowing down and giving you the incorrect time.
  • Page 47 Save your changes, exit the Setup utility, and let the computer continue the startup process. If your Setup changes are not saved correctly, make sure you have installed the battery correctly, with the positive side up. Maintaining and Troubleshooting Your E-5250 System...

  • Page 48: Replacing The Control Panel

    Replacing the Control Panel The control panel holds the LEDs and switches on the front of the system. To remove and install the control panel, you need a Phillips screwdriver. To install the control panel Turn off the system and unplug the power cord. Remove the and the front bezel (see page 3 for instructions), observing the static electricity precautions on page 2.
  • Page 49 To install a switch, push the tab at the top of the switch slot outward and hold it. Push the switch through the top of the slot and thread the cable through the hole in the panel. Maintaining and Troubleshooting Your E-5250 System...
  • Page 50 To install an LED, push the tab at the bottom of the LED slot outward and hold it. Push the LED through the bottom of the panel. Replace the panel on the chassis, making sure the tab on the panel is inserted into the slot in the chassis.

  • Page 51: Replacing The Fan

    Remove the screw on the back of the chassis that holds the fan duct in place. Then slide the fan duct up until the tabs on the duct are disengaged from the slots in the chassis. Lift the duct out of the chassis. Slots Duct Maintaining and Troubleshooting Your E-5250 System...
  • Page 52 With the flat-blade screwdriver, push out the four plastic rivets that attach the fan to the chassis. Support the fan as you remove the last rivet. Place the new fan into the system, aligning the rivet holes in the fan with those in the chassis.

  • Page 53: Replacing The Power Supply

    Remove the four screws on the back of the chassis that attach the power supply to the chassis. Support the power supply with your hand and remove the two screws on the side of the chassis that attach the power supply. Maintaining and Troubleshooting Your E-5250 System...
  • Page 54 Lift the power supply out of the chassis. Check the red voltage switch on the back of the new power supply. Be sure it is set to the correct voltage for your area. Line up the holes in the new power supply with the screw holes in the back of the chassis.

  • Page 55: Installing A Processor

    Remove the screw on the back of the chassis that holds the fan duct in place. Then slide the fan duct up until the tabs on the duct are disengaged from the slots in the chassis. Lift the duct out of the chassis. Maintaining and Troubleshooting Your E-5250 System...
  • Page 56 Remove the two screws that attach the top bracket to the processor slot and lift the bracket out of the chassis. Gently pull the processor (or terminator card) out of the processor slot. If necessary you can rock the processor (or terminator card) back and forth slightly to loosen it from the connector.
  • Page 57 You may break the connector or Remove the middle drive cage, following the instructions on damage the module. page 29. Open the socket clamps on the voltage regulator connector. Maintaining and Troubleshooting Your E-5250 System...
  • Page 58 Press the module into the connector until it is fully seated. (Inserting the module correctly automatically closes and locks the clamps.) Clamp Clamp Move the jumper at J4J1 to pins 2 and 3. (See the illustration on page 13 for the location of the jumper.) This setting enables you to view the Maintenance menu in Setup.
  • Page 59 If you installed a second processor in your computer, run the Uni-Multi Processor Upgrade Utility provided with your processor. If the system does not work correctly after you install a processor, see “Processor Problems” on page 70 for troubleshooting information. Maintaining and Troubleshooting Your E-5250 System...

  • Page 60: Replacing The System Board

    Replacing the System Board To remove and install the system board, you need a Phillips screwdriver and a flat-blade screwdriver. Make sure to place all static-sensitive devices in antistatic bags. See the figures on page 10 and page 11 for the location of the system board and the location of connectors on the board.
  • Page 61 Remove the four screws that attach the bottom processor brackets to the system board and lift the brackets out of the chassis. 2957_32 Remove the ten screws that attach the system board to the chassis. Maintaining and Troubleshooting Your E-5250 System...
  • Page 62 Slide the system board toward the front of the chassis until the ports clear the back panel. Then lift the system board out of the chassis. Remove the new system board from its packing material. Place the new system board into the chassis, lining it up with the chassis screw holes.
  • Page 63 Maintaining and Troubleshooting Your E-5250 System...

  • Page 64: Bios Setup

    BIOS Setup Contents Using the BIOS Setup Utility........ 54 Clearing Passwords ..........56 Updating the BIOS ..........57 Recovering the BIOS..........58...

  • Page 65: Using The Bios Setup Utility

    You can use the following keys to navigate through the menus and perform other functions. • opens the Help screen, which provides general help for using the Setup utility. • The up arrow (↑) and down arrow (↓) keys select items in the menu. Maintaining and Troubleshooting Your E-5250 System...
  • Page 66 • The left arrow (←) and right arrow (→) keys move you between the menus. • The plus (+) and minus (-) keys change values in fields or move an item up or down in a list. • either moves you to a submenu or selects an item. NTER •...

  • Page 67: Clearing Passwords

    Move the jumper at J4J1 to pins 1 and 2. Replace the case side panel, plug in the power cord, and turn on the computer. The passwords are cleared and the computer starts normally. Maintaining and Troubleshooting Your E-5250 System...

  • Page 68: Updating The Bios

    Updating the BIOS If you need a new version of the BIOS, you can download the BIOS update from the Gateway technical support web site (www.gateway.com/support) and install the new version from a diskette. To update the BIOS Turn on your computer and press during start up to enter Setup.

  • Page 69: Recovering The Bios

    2. Replace the jumper at J4J1 over pins 1 and 2. Replace the side panel, plug in the power cord, and turn on the system. Your system should start normally. Maintaining and Troubleshooting Your E-5250 System...

  • Page 70: Troubleshooting

    Troubleshooting Contents Viewing System Resources........60 Using Your System Restoration CD..... 61 Troubleshooting Tips ..........62 Error Messages ............74 BIOS Beep Codes..........77...

  • Page 71: Viewing System Resources

    DMA channels enable devices to access memory directly, instead of going through the processor to access memory. • Memory addresses: shows how the memory in the system is allocated. • Installed devices: shows the devices installed in your system. Maintaining and Troubleshooting Your E-5250 System...

  • Page 72: Using Your System Restoration Cd

    Using Your System Restoration The System Restoration CD included with your system can be used to: • Restore your Windows 95 or Windows 98 operating system • Install hardware drivers for Windows 95, Windows 98, and Windows NT • Reinstall selected software applications, such as LANDesk® Client Manager or McAfee®...

  • Page 73: Troubleshooting Tips

    Troubleshooting Tips This section presents solutions to some potential problems. You may also check the technical support area of the Gateway web site (www.gateway.com) for more information. Safety Guidelines Warning! When you turn the While troubleshooting your computer, follow these safety guidelines:...

  • Page 74: Add-In Card Problems

    • Enter the Setup program and check your configuration settings. If your system is not operating correctly, Setup may contain an invalid configuration setting. • If you added or removed system components, reread the instructions for the procedures you performed to see if you made a mistake.
  • Page 75 CD-ROM correctly. drive. The IDE cable is not Open the system and check that the IDE installed correctly. cable is connected to the system board IDE connector. Maintaining and Troubleshooting Your E-5250 System...

  • Page 76: Diskette Drive Problems

    Diskette Drive Problems The diskette drive is not recognized by the system Probable Cause Solution The diskette controller Restart your computer and then press may be disabled. enter the Setup program. Make sure that the diskette controller is enabled in Setup. The diskette drive may Restart your computer and then press be configured...

  • Page 77: Hard Drive Problems

    Consult the hard drive’s documentation for configured properly. instructions on how to configure the drive. The IDE cable is not Open the system and check that the IDE installed correctly. cable is connected to the system board IDE connector. Maintaining and Troubleshooting Your E-5250 System...

  • Page 78: Keyboard Problems

    Keyboard Problems The keyboard does not work Probable Cause Solution A key was depressed Clear the sticking key and then turn off the while the system was system, wait for a few seconds, and turn the starting up. system back on. The keyboard is not Check the keyboard cable.

  • Page 79: Modem Problems

    The mouse driver did Load the driver manually or contact not load when the Technical Support. system started. The mouse is Try a mouse you know is working. defective. Maintaining and Troubleshooting Your E-5250 System...

  • Page 80: Printer Problems

    The mouse pointer moves erratically on the screen Probable Cause Solution There is dirt inside the Remove the mouse roller ball and clean the mouse. ball and the inside of the mouse-ball socket. Printer Problems The printer will not turn on Probable Cause Solution The printer is not...

  • Page 81: Processor Problems

    Check the power cable and make certain it is connected to an AC connected to an AC power source. outlet. Voltage selection Make certain the voltage selection switch switch not set correctly. reflects the correct power source for your area. Maintaining and Troubleshooting Your E-5250 System...

  • Page 82: Video Problems

    Probable Cause Solution The power supply is Check the cable connecting the power not connected to the supply to the system board. system board. The settings in the Setup program are not retained Probable Cause Solution The CMOS battery has Replace the CMOS battery.
  • Page 83 The displayed characters are garbled Probable Cause Solution The video cable is Check the cable and connectors for bent pins damaged. or broken wires. The video card has Try another video card. failed. Maintaining and Troubleshooting Your E-5250 System...
  • Page 84 Probable Cause Solution The display setup is From the Control Panel window (Start | Settings | Control Panel), double-click Display, incorrect. click the Settings tab, and check the settings. The correct display type should be selected, along with a supported resolution. Check your monitor and video card documentation for details.

  • Page 85: Error Messages

    Pin 1 on the cable aligns with Pin 1 on the connector. Diskette read failed - Make certain the boot disk contains the strike F to retry boot. command.com file. Press to try the startup again. Maintaining and Troubleshooting Your E-5250 System...
  • Page 86 Error Message Solutions Gate A20 failure. You may have an XT keyboard connected to an AT system or vice versa. Make certain the keyboard is configured to work with the appropriate system. Some keyboards have a switch to select either AT or XT. Hard disk controller Make certain the hard disk cable is properly failure.
  • Page 87 Make certain you entered the right command. Time and date not set. Enter Setup to set the system’s date and time. Write protect error. Move the write-protection tab over the hole on the back of the diskette. Maintaining and Troubleshooting Your E-5250 System...

  • Page 88: Bios Beep Codes

    BIOS Beep Codes During normal operation the computer emits one short beep as the BIOS is loading. If POST detects errors, the computer emits a series of beeps to indicate what POST was testing when the error was detected. The following table lists the BIOS beep codes. In the table, nnnn indicates hexadecimal numbers.
  • Page 89 Maintaining and Troubleshooting Your E-5250 System...

  • Page 90: Appendix

    Appendix Contents System Specifications ........... 80 Regulatory Compliance Statements ..... 82...

  • Page 91: System Specifications

    Temperature, -35° to 71° Celsius nonoperating Humidity, 10 to 80 percent operating Humidity, 5 to 95 percent nonoperating Shock (12 G, 11 ms half-sine), nonoperating Vibration 2 to 300 Hz, 0.25 G (sinusoidal) Maintaining and Troubleshooting Your E-5250 System...
  • Page 92 Voltage, AC 90 to 130 VAC, 180 to 265 VAC input Voltage, DC ±10 percent of all DC outputs from power supply input Frequency 57 to 63 at 115 VAC, 47 to 53 at 230 VAC Certification FCC Class B, UL, CUL, EN 55022, EN50082-1, EN60950, VCCI Class B Appendix...

  • Page 93: Regulatory Compliance Statements

    Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada. Maintaining and Troubleshooting Your E-5250 System...
  • Page 94 Attention! Couper le courant avant l’entretien. This Information Technology Equipment has been tested and found to European Users: comply with the following European directives: [i]EMC Directive 89/336/EEC amending Directives 92/31/EEC & 93/68/ EEC as per: -EN 50081-1:1992 according to EN 55022:1995 Class B EN 61000-3-2:1995 or EN 60555-2:1986 EN 61000-3-3: 1995 -EN50082-1:1992 according to...
  • Page 95 Maintaining and Troubleshooting Your E-5250 System...

  • Page 96: Index

    Index components add-in card location of installing online documentation for removing control panel slots installing troubleshooting removing add-in card bracket replacing removing replacing Diagnostics screen, Windows NT add-in card guide, removing DIMMs AGP slot installing anti-intrusion switch removing troubleshooting battery diskette drive installing installing 3.5-inch...
  • Page 97 I/O connectors, back panel I/O ports, viewing usage of IDE controller LEDs IDE drive installing configuring removing troubleshooting installed devices, viewing installing Maintenance menu 3.5-inch diskette drive manual conventions Maintaining and Troubleshooting Your E-5250 System...
  • Page 98 memory add-in card guide installing battery maximum bottom drive cage specifications control panel troubleshooting memory addresses, viewing usage of fan duct hard drive middle drive cage LEDs installing drives memory removing metal shield from drive bay removing drives middle drive cage modem power supply installing...
  • Page 99 SCSI drives terminator card troubleshooting add-in cards basics CD-ROM drive diskette drive expansion cards hard drive IDE drive keyboard memory modem mouse printer processor SCSI drive system problems updating the BIOS Maintaining and Troubleshooting Your E-5250 System...
  • Page 100 MAN SYS US E5250 TECH REF R0 7/98 8502957...

Table of Contents