Gateway E-5400 System Manual
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Gateway E-5400 System Manual

Gateway E-5400 System Manual

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E-5400 Mid Tower
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Summary of Contents for Gateway E-5400

  • Page 1 E-5400 Mid Tower System Manual...

  • Page 2: Table Of Contents

    Contents Preface ............. . v Conventions used in this manual .
  • Page 3 Removing and replacing the hard drive ......49 Installing an additional hard drive ........50 Power supply .
  • Page 4 Hard drive problems ..........89 Memory/Processor problems .

  • Page 6: Preface

    Preface Conventions used in this manual Throughout this manual, you will see the following conventions: Convention Description Keyboard key names are printed in small capitals. NTER A plus sign means to press the keys at the same time. Setup Commands to be entered, options to select, and messages that appear on your monitor are printed in bold.

  • Page 7: Getting Additional Information

    Warning A warning indicates the possibility of personal injury. Getting additional information Log on to the Gateway Support Center at www.gateway.com/support to find information about your system or other Gateway products. Some types of information you can access are: Hardware driver and software application updates...

  • Page 8: System Features

    System Features Standard features ® Up to two Intel Pentium III processors with 133 MHz Front Side Bus (FSB) in Slot 1 processor sockets Four Rambus™ In-line Memory Module (RIMM™) sockets that support up to 2 Gigabytes (GB) of Rambus Dynamic Random Access Memory (RDRAM) up to 400 Mhz Intel 840 chipset Integrated Intel 82259 10/100 LAN support with Cape lookout...

  • Page 9: Front Panel

    Front panel The front panel of the mid-tower case includes the following features: CD/DVD drive Audio-out jack CD/DVD eject button CD-ROM volume control Diskette drive Diskette eject button Power button and Power-on LED Reset button Hard drive LED Audio-out jack connects headphones or powered speakers that you use to listen to an audio CD (directly from the CD/DVD drive).
  • Page 10 CD/DVD drive plays data or audio CDs. CD/DVD eject button ejects a CD from the CD/DVD drive. Diskette drive writes to and reads from 3.5-inch, 1.44 MB diskettes. Diskette eject button ejects diskettes from the diskette drive. Reset button restarts a system that has become non-responsive. Front panel...

  • Page 11: Rear Panel

    Rear panel The mid-tower case rear panel includes the following Input/Output (I/O) ports, connectors, and switches: Power connector Padlock tab Voltage selector Thumbscrew Mouse port Keyboard port USB ports Parallel port Serial port RJ-45 LAN connector Audio Line-in Audio Line-out Microphone-in Thumbscrew Secondary video...
  • Page 12 Serial port connects to a serial device. RJ-45 LAN connector lets you connect to a network, and the adjacent Indicator LEDs show LAN activity (yellow) and 100 Mbit speed (green). Microphone-in, Audio Line-out, and Audio Line-in jacks connect audio devices such as speakers, tape players, and microphones. Secondary video port connects the second monitor interface cable.

  • Page 13: System Board

    System board The following figure and list identify system board components. Processor fan 1 connector Processor fan 2 connector Processor slot 1 Processor slot 2 Processor fan 3 connector (not used) System Features...
  • Page 14 Voltage regulator module (VRM) for second processor ATX power connector Supplementary AGP Pro50 power connector Auxiliary power connector RIMM slots 1 and 2 (Channel A) AGP (accelerated graphics processor) slot SCSI LED connector Diskette drive connector Secondary IDE connector Primary IDE connector Internal speaker Front system fan connector Front panel connector...
  • Page 15 Audio line-in (right) and Audio line-out (left) connectors RJ-45 Ethernet LAN connector and LEDs Serial port Parallel port USB ports PS/2 Mouse and Keyboard ports System Features...

  • Page 16: System Setup

    Important Keep the computer boxes and packing material, in case you need to send the computer to Gateway for repairs. If you return your computer in different packaging, your warranty may be void.

  • Page 17: Starting Your System

    Starting your system Before you start your system for the first time: Make sure that the voltage selector switch on the back of the computer is still set to the correct voltage for your area. This switch is set at the factory to the correct voltage (see “Rear panel” on page 4 for voltage selector switch location).
  • Page 18 Turn on the computer by pressing its power button. The light-emitting diode (LED) in the power button is lit when the power is on. Power button and power LED Turn on any other components connected to the computer, such as speakers, a printer, or a scanner.

  • Page 19: Understanding The Power-On Self-Test

    Understanding the Power-On Self-Test When you turn on your computer, the power-on self-test (POST) routine checks the system memory and components. To see this information on the screen, press T during POST. Press E to bypass the remaining memory count. The system displays an error message if POST finds any problems.

  • Page 20: Turning Off Your System

    Turning off your system Every time you turn off your system, shut down the operating system first. You may lose data if you do not follow the proper procedure. To turn off your system in Windows NT: Click , then click (Windows NT), then select Start Shut down the computer?

  • Page 21: Resetting Your System

    Resetting your system If your computer does not respond to keyboard or mouse input, you may have to close a program or programs that may not be responding. If closing unresponsive programs does not restore your computer to normal operation, you may have to reset the system.

  • Page 22: Case Access

    Case Access Preventing static electricity Before opening the computer case, read and follow these precautions to prevent damage from static electricity. When opening your computer case, always perform the following procedure. Caution Static electricity can permanently damage electronic components in your computer. Prevent electrostatic damage to your computer by following static electricity precautions every time you open your computer case.
  • Page 23 Also follow these static electricity precautions: Avoid static-causing surfaces such as plastic and styrofoam in your work area. Remove the parts from their antistatic bag or container only when you are ready to use them. Do not lay parts on the outside of an antistatic bag or container because only the inside provides antistatic protection.

  • Page 24: Opening The Case

    Opening the case Important All references to front, rear, left or right on the computer are based on the computer being in a normal, upright position, as viewed from the front. To work on the internal components of the computer, you must open the case, which has two removable parts: A left side cover panel that permits access to the interior of the case A bezel that covers the front of the chassis...
  • Page 25 Slide the left side panel to the rear (approximately 3/4-inch), disengaging the retaining tabs on the top edge of the panel from the top of the chassis. Thumbscrews Lift the panel up and away from the chassis. Case Access...
  • Page 26 To remove the bezel: With the left side panel removed, disengage the retention tabs on the left side of the bezel by prying outward on each tab. Swing the bezel out from the front of the chassis and disengage the hinge tabs on the right side of the bezel by moving the bezel to the right.

  • Page 27: Closing The Case

    Closing the case Replace the chassis cover as soon as you finish installing or removing components so that dust and dirt (which can damage the computer) do not collect inside the computer. To replace the bezel: Holding the bezel at an angle to the front of the chassis, place the hinge tabs on the right side of the bezel in the appropriate slots in the front of the chassis.
  • Page 28 To replace the chassis cover: Holding the left side panel at an angle to the chassis and 3/4-inch to the rear, engage the retaining strip on the bottom edge of the panel with the lip at the bottom edge of the chassis. Swing the top of the panel toward the chassis, engaging the retaining tabs on the top edge of the side panel with the slots on the chassis.
  • Page 29 Case Access...

  • Page 30: System Components

    System Components The system board The system board is the heart of the computer, which integrates the other elements of the system, such as the processor, memory, storage, networking, and communications, and lets them operate in a coordinated and useful way. Removing the system board The system board is mounted on stand-off retention hooks on the right side of the chassis.
  • Page 31 Remove all expansion cards from the system board (See “Adding an expansion card” on page 34). Disconnect all cables from the system board, including the power cables from the power supply. Note where the cables are connected. Remove the retaining screw securing the board to the right side of the chassis.
  • Page 32 Loosen the retaining screw at the back (right side) of the chassis. System board retaining screw Slide the system board toward the front of the chassis slightly, to disengage it from the stand-off retention hooks (see illustration under “To install the system board:”), then remove it carefully. Remove the system board mounting bracket (shown below) and place the board in a static-free bag or container.
  • Page 33 To install the system board: Install the system board mounting bracket on the rear edge of the system board by inserting the tabs into the corresponding holes in the board and rotating the bracket into place. Tabs Mounting bracket System Components...
  • Page 34 Holding the system board by the top and bottom edges, place it in the case by aligning the mounting holes on the board with the stand off (threaded) and stand off retention hooks on the right side of the case. Holding the system board in place, tighten the retaining screw on the right rear of the case.

  • Page 35: Replacing Or Adding A Processor

    133 MHz front-side bus (FSB). Up to two processors may be installed in the system. When replacing a processor, or adding an additional processor, order a Pentium III processor upgrade kit from Gateway. The kit includes the Pentium III processor, a fan/heatsink, and a disposable electrostatic wrist strap. Caution A heatsink or fansink must be installed on each processor.
  • Page 36 Repeat the previous two steps for the other side of the processor. Pull the processor up and out of the slot. Align the new processor with the processor slot (note that the processor slot is keyed so the processor can only be installed one way) and press firmly to install it.

  • Page 37: Adding Or Replacing Memory

    Reconnect the power supply cable of the processor fan to the CPU fan connector on the system board. Close the case, as described in Chapter 3. Reconnect the power cord and all other cords you removed, then turn on the system. To add an additional processor: Turn off the system and disconnect the power cord and modem cord (if installed) and all other external peripheral devices.
  • Page 38 At the time this manual was printed, some RIMM module configurations were not available for testing or sale. The following chart is not intended to imply either availability or compatibility. As new RIMM configurations become available, check with Gateway’s website (www.gateway.com) for updated information. RIMM Modules...
  • Page 39 4 - 96 MB RIMMs 384 MB 2 - 128 MB RIMMs, 2 - 96 MB RIMMs 448 MB 4 - 128 MB RIMMs 512 MB 2 - 256 MB RIMMs, 2 - 128 MB RIMMs 768 MB 4 - 256 MB RIMMs 1 GB 2 - 512 MB RIMMs, 2 - 256 MB RIMMs 1.5 GB...
  • Page 40 If you are adding a RIMM, pull open the socket clamps on each side of the RIMM socket and remove the CRIMM. Socket clamps If you are replacing a RIMM, pull open the socket clamps on each side of the RIMM socket, then lift the RIMM out of the socket. RIMM Store the RIMM in a static-free container.

  • Page 41: Adding An Expansion Card

    Insert the new RIMM into the socket and align the two notches in the RIMM with the two notches in the RIMM socket. RIMM Gently press the RIMM into the socket until it’s firmly seated. Inserting the RIMM automatically locks each of the socket clamps on each end of the RIMM.
  • Page 42 Open the case by following the instructions on page 17. (See “Preventing static electricity” on page 15.) Locate an available slot and remove the slot cover by removing the screw that secures it to the back of the chassis. Insert the bottom edge of the expansion card (the keyed edge with the contacts) into the slot on the system board and push in firmly to seat the card.

  • Page 43: Replacing The Battery

    You may need to reconfigure your system after installing some expansion cards. You may also need to install software that came with the card. Check the card documentation for additional information. Replacing the battery The battery provides power for the system real-time clock and CMOS memory, which holds the system configuration information.

  • Page 44: Troubleshooting The Battery Installation

    Using a small, flat-bladed screwdriver, carefully remove the battery from its socket on the system board. Press the new battery in the socket with the positive pole up. Be sure you have pressed the battery down far enough for it to contact the base of the socket (it should snap into place).
  • Page 45 Turn off the computer, remove the cover, and make sure that all cables inside the case are attached securely. Also, make sure that the colored cable edges are aligned correctly and that the connectors didn’t miss any pins. Disconnect and reconnect the cables.

  • Page 46: Preparing To Replace Or Add A Drive

    Preparing to replace or add a drive One 3.5-inch diskette drive, one 3.5-inch hard drive, and one CD-ROM drive are included with your computer. You can add additional drives of the following types: Half-height 3.5-inch diskette drives - The floppy controller supports up to two diskette drives, one of which is the 3.5-inch diskette drive that comes with your computer.
  • Page 47 As you prepare to install drives, keep the following in mind: To remove and install drives, you need a grounding wrist strap and a Phillips screwdriver. If you remove a drive, place it in an antistatic bag or container. Before you install a drive, see the drive’s documentation for information on configuring the drive, setting any jumpers on the drive, and attaching cables to the drive.

  • Page 48: Drive Cabling Information

    Drive cabling information Three drive cables are included with your system. The diskette drive connector cable is used to connect diskette drives and other non-IDE devices such as tape backup drives. The two IDE connector cables are used to connect IDE devices such as CD-ROM drives and hard drives.

  • Page 49: 3.5-Inch Diskette Or Cd/Dvd Drives

    3.5-inch diskette or CD/DVD drives Removing and replacing the 3.5-inch diskette or CD/DVD drive To replace the drives: Turn off the system and disconnect the power cord and modem cord (if installed) and all other external peripheral devices. Open the case by following the instructions on page 17. (See “Preventing static electricity”...
  • Page 50 Both the 3.5-inch diskette drive and 5.25-inch CD/DVD drives are secured in the chassis by sets of removable rails. The rails let the drives slide into and out of the guides in the front bays. Extra rails are included with your system and are clipped to the outsides of the drive cages, inside the case.

  • Page 51: Installing An Additional 3.5-Inch Device

    Installing an additional 3.5-inch device The second, externally accessible 3.5-inch drive bay can be used to install a 3.5-inch device such as a tape drive, a 100 MB or 120 MB disk storage device, or an additional 3.5-inch diskette drive. Extra sets of rails are included with your system (clipped to the drive cage) and are used for the installation.
  • Page 52 Align the rails with the open bay, and slide the drive into the chassis until the locking tabs snap into place. Connect the power and data cables to the back of the drive. (See drive documentation for proper drive jumper settings and cable orientation.) Close the case, as described in Chapter 3.

  • Page 53: Installing An Additional 5.25-Inch Device

    Installing an additional 5.25-inch device Two additional, externally accessible 5.25-inch drive bays can be used to install additional 5.25-inch devices such as a CD-ROM writer or a tape backup. Extra sets of rails are included with your system (clipped to the drive cage) and are used for the installation.
  • Page 54 Remove the metal EMI shield from the front of the drive bay, if installed, by placing a finger in the hole on the left side of the shield and pulling out to disengage it from the chassis. Metal EMI shield Pull out on the left side of the metal EMI shield...
  • Page 55 Align the rails with the bay, and slide the drive into the chassis until the locking tabs snap into place. Connect the power and data cables, making sure the cables match their original position. (See your drive documentation for proper drive jumper settings and cable orientation.) Close the case, as described in Chapter 3.

  • Page 56: Hard Drives

    Hard drives Removing and replacing the hard drive The hard drive that is included with your system is mounted in the bottom drive cage in the chassis. To replace the hard drive: Turn off the system and disconnect the power cord and modem cord, if installed.

  • Page 57: Installing An Additional Hard Drive

    Place the old drive in an antistatic bag or container, then place the new hard drive on a static-free surface with the top up and the connectors facing you. Install two small, plastic drive mounting rails (“L” rail on the left and “R”...
  • Page 58 To install an additional hard drive: Turn off the system and disconnect the power cord and modem cord, if installed. Open the case by following the instructions on page 17. (See “Preventing static electricity” on page 15.) Place the new hard drive on a static-free surface with the top up and the connectors facing you.

  • Page 59: Power Supply

    Power supply Removing and replacing the power supply To remove the power supply: Turn off the system and disconnect the power cord and modem cord, if installed. Open the case by following the instructions on page 17. (See “Preventing static electricity” on page 15.) Lay the case on its right side, if possible.
  • Page 60 Locate and remove the two supporting screws securing the power supply to the top of the chassis. Screws Screws While supporting the power supply with one hand, locate and remove the two screws securing the power supply to the rear of the chassis.Carefully lift the power supply out of the chassis.
  • Page 61 Replace the two screws securing the power supply to the back of the chassis, leaving them slightly loose. Replace the two supporting screws securing the power supply to the top of the chassis, then tighten all screws. Reconnect the power connectors to the system board and to all internal devices.

  • Page 62: System Fans

    System fans Removing and replacing the system fans The front system fan is mounted on the front of the bottom drive cage. The rear system fan is mounted on a fan mounting bracket attached to the rear of the system. To remove the front system fan: Turn off the system and disconnect the power cord and modem cord, if installed.
  • Page 63 Remove the plastic card guide attached to the bottom drive cage by depressing the locking tabs (from the rear of the guide) and pivoting the top of the guide toward the back of the system. (You may have to remove one or more add-in cards from the system board.) Remove the two screws securing the bottom drive cage to the front of the chassis and the two screws securing it to the right side of the chassis.
  • Page 64 Slide the bottom drive cage toward the left side of the chassis, then toward the back, disengaging it from the middle drive cage and the chassis. Carefully remove the bottom drive cage from the chassis. Remove the four screws securing the front system fan to the bottom drive cage and lift the fan from the cage.
  • Page 65 To install the new front system fan: Place the new front system fan into the recess in the front of the bottom drive cage. Orient the fan with the label toward the inside of the chassis (toward the system board), and the fan power cable to the right side of the drive cage.
  • Page 66 Depress the two locking tabs on the plastic fan bracket (from the back of the chassis), then move the fan bracket to the left (from the inside) to disengage the four retaining tabs from the back of the chassis. Retaining tab Locking tab Locking tab Retaining tab...
  • Page 67 Carefully remove the fan and bracket from the chassis. Remove the fan from the bracket by carefully prying up on each corner with a flat-bladed screwdriver. Remove the fan guard by removing the four screws securing it to the fan. To install the new rear system fan: Install the fan guard on the new fan with the four screws you removed from the old fan.
  • Page 68 Replace the fan bracket unit into the chassis by engaging the four retaining tabs with the holes in the back of the chassis and sliding the unit to the right until the two locking tabs click into place. Plug the fan power cable into the appropriate connector on the system board.

  • Page 69: Control Panel

    Control panel Removing and replacing the control panel To remove the control panel: Turn off the system and disconnect the power cord and modem cord, if installed. Open the case by following the instructions on page 17. (See “Preventing static electricity” on page 15.) Remove the bezel, as described in “To remove the bezel:”...
  • Page 70 Pull out on the retention tab and slide the control panel unit to the left, then pull it away from the front of the chassis, taking care not to damage the control panel cables or connectors as you pull them from the chassis. Retention tab (shown with part of bracket cut away for clarity)
  • Page 71 Insert the mounting tabs of the control panel unit into the proper slots on the front of the chassis, then slide the unit to the right until it locks into place. Replace the bezel and close the case as described in Chapter 3. Reconnect the power and modem cords, then turn on the system.

  • Page 72: Using The Bios Configuration Manager

    RAM and are retained even when the power is off. Enter the BIOS Configuration Manager by restarting the computer, then selecting with your mouse when the Gateway Logo screen appears. Enter Setup Upon entering BIOS Configuration Manager, the screen on the following page is initially displayed.
  • Page 73 BIOS Configuration Manager System Processors System Memory Boot Options System Even < > Help BIOS Configuration Manager General Help Copyright (c) 1999 Intel Corporation Copyright (c) 1985-1998 American Megatrends Inc. Tab Navigation: Use the left mouse button or Left/Right Arrow keys to select a tab. Use the scroll buttons (upper right corner) to display additional tabs.
  • Page 74 gives you access to information and settings for boot features Boot Options and boot sequences. provides information on event log capability and System Event Log validity, as well as event log options. Allows the user to view the event log. lets you to enable or disable the integrated IDE controller.

  • Page 75: Updating The Bios

    Flash memory simplifies distributing BIOS upgrades. If you need a new version of the BIOS, you can download the BIOS update from technical support on the Gateway Web site and install the new version from a diskette. To update the BIOS you need to perform the following tasks in sequence:...
  • Page 76 Once the BIOS files have been loaded, remove the diskette from drive A:, then restart the computer. As the computer starts up, enter the BIOS Configuration Manager by selecting with your mouse when the Gateway Logo screen Enter Setup appears. Go to the...

  • Page 77: Setting The System Board Jumpers

    Setting the system board jumpers The J1F2 configuration jumper on the system board lets you clear passwords and recover the BIOS. (See the figure on page 6 for the location of the jumper.) The table below shows the settings required to perform those tasks. Make sure you turn off the computer and unplug the power cord before moving the jumper.
  • Page 78 Close the case, reconnect the cords, then turn on the computer. Enter the BIOS Configuration Manager by selecting with your Enter Setup mouse when the Gateway Logo screen appears. Once in BIOS Configuration Manager, select the tab and click Save/Exit...
  • Page 79 Using the BIOS Configuration Manager...

  • Page 80: Managing Your System

    Managing Your System Protecting against power source problems Surge suppressors, line conditioners, and uninterruptible power supplies can help protect your system against power source problems. Surge suppressors During a power surge, the voltage level of electricity coming into your system can increase far above normal levels and cause data loss or system damage.

  • Page 81: Line Conditioners

    Check the energy absorption, or dissipation, rating. The higher the energy absorption rating, the better the protection for your system. Check for line-conditioner capabilities. A line conditioner smooths out some of the normal line noise (small voltage fluctuations) of an electrical supply.

  • Page 82: Maintain And Manage Your Hard Drive

    Maintain and manage your hard drive Regular maintenance can keep your hard drive operating efficiently and good file management can keep your system free of unwanted files while making important files secure and easier to find. Hard drive maintenance utility By regularly using Check Disk, you can help maintain the performance of your hard drive.

  • Page 83: Hard Drive Management Practices

    Hard drive management practices By deleting unneeded files from your hard drive and managing the space that is automatically allocated for saving certain files, you can help maintain the performance of the hard drive. Checking hard drive space In Windows, you can see a chart of the available hard drive space. To check hard drive space: Double-click on the icon on the desktop.
  • Page 84 To delete temp files: Open Windows Explorer, and select then Tools, Find, Files and Folders In the text box, type *.tmp Named In the drop down list, select your drive letter. Look in Click . The list of temp files appears. Find Now Click above the list.
  • Page 85 To decrease the size of the Recycle Bin: Right-click the then select from the pop-up menu. Recycle Bin, Properties At the Global tab, select either Configure drives independently Use one setting for all drives. If you are configuring drives independently, click the tab for the drive you want to configure.

  • Page 86: System Integrity

    System integrity It’s important to protect your system against electrical problems and physical hazards such as heat, moisture, and dust. It’s also important to protect it against less obvious hazards such as viruses and hardware overloads. Protecting your computer from viruses A virus is a program that attaches itself to a program or data file on a computer, then spreads from one computer to another.

  • Page 87: Monitoring System Health With Landesk

    Monitoring system health with LANDesk ® Intel LANDesk Client Manager is a desktop management interface (DMI) that lets you monitor the health of your system components. Through LANDesk, you can view software and hardware properties. You can also set LANDesk to notify you when system resources reach certain levels.

  • Page 88: System Recovery

    System Recovery In the event that your hard drive is damaged, or if your BIOS or system files get corrupted, it’s important to take advanced precautions that will allow you to restart your system and recover damaged files. Creating a startup diskette If your computer hard drive is damaged, you may not be able to start the computer from the hard drive.
  • Page 89 Managing Your System...

  • Page 90: Cleaning Your System

    Cleaning Your System Cleaning the mouse If the mouse pointer on the screen moves erratically when you move the mouse, the inside of the mouse may be dirty. To clean the mouse: Turn off the computer, then disconnect the mouse cable from the mouse port.

  • Page 91: Cleaning The Keyboard

    Cleaning the keyboard You should clean the keyboard occasionally to free it of dust and lint particles trapped under the keys. The easiest way to do this is to blow trapped dirt from under the keys using an aerosol can of air with a narrow, straw-like extension. If you spill liquid on the keyboard, turn off the computer, then disconnect it.

  • Page 92: Troubleshooting

    Troubleshooting Introduction If your system does not operate correctly, re-read the instructions for the procedures you have performed. If an error occurs within an application, consult the documentation supplied with the software. This section identifies solutions to some possible problems. Introduction...

  • Page 93: Troubleshooting Checklist

    If an error message appears on the screen, write it down, word for word. You may be asked about it when calling Gateway Client Care. Only qualified personnel should open the system for maintenance.

  • Page 94: Cd/Dvd Problems

    CD/DVD problems An audio CD produces no sound Probable Cause Solution The CD/DVD is loaded Make sure that the label is facing upward, incorrectly. then try again. The speakers are not Make sure that the speaker cables are connected. connected properly and securely. The speaker volume is Check the volume control.
  • Page 95 Hardware. Follow the directions for adding the new hardware. drive. If you are not experienced with this procedure, call Gateway Client Care. The secondary IDE Restart your computer, then press F1 to enter device may be disabled.

  • Page 96: Hard Drive Problems

    Hard drive problems The SCSI drive is not recognized by the system Probable Cause Solution The SCSI bus is not Make sure that the last device on the SCSI properly terminated. chain is properly terminated. The drive is configured Change the device’s SCSI address to one that with a conflicting SCSI is not currently being used by the system.

  • Page 97: Memory/Processor Problems

    Memory/Processor problems Memory errors were detected during system start up Probable Cause Solution Memory was added or Enter the BIOS Setup utility and save the new removed, and the new memory configuration. configuration was not saved in BIOS Setup utility. The memory was Check the memory for proper seating and installed incorrectly.

  • Page 98: Modem Problems

    Modem problems The modem is not recognized by the system Probable Cause Solution The modem has not Add the modem as new hardware. been added as new hardware. The modem is not Make sure that the line connected to the connected to a live modem is live and plugged into the phone jack.

  • Page 99: Peripheral/Adapter Problems

    Peripheral/Adapter problems A SCSI device is not recognized by the system Probable Cause Solution The device needs to be From the Control Panel window (Start | Settings | Control Panel), double-click Add New added as new Hardware. Follow the directions for adding the hardware.
  • Page 100 The diskette drive will not read, write, or format Probable Cause Solution The diskette is not Make sure that the diskette you are trying to IBM-formatted. format is IBM compatible. If it is, try reformatting it. The disk is write Make sure that the write-protection window on protected.

  • Page 101: Printer Problems

    Printer problems The printer will not turn on Probable Cause Solution The printer is not turned Make sure that the printer’s power switch is depressed or set to the On position. If power is applied to the printer, the green power LED should be illuminated.

  • Page 102: System Problems

    System problems The system will not start up Probable Cause Solution The system is not Make sure that the power cable is connected connected to an AC to an AC power source. outlet. Voltage selection switch Make sure that the voltage selection switch is not set correctly.
  • Page 103 The mouse does not work Probable Cause Solution The mouse is not Check the cable. Make sure that it is plugged plugged in or connected in correctly. properly. The mouse driver did Load the appropriate mouse driver manually not load when the or contact technical support.

  • Page 104: Video Problems

    Video problems The system is running but there is no display Probable Cause Solution The monitor is not Make sure that the monitor is plugged in and turned on. turned on. If power is applied to the monitor, the green power LED should illuminate. The monitor’s data Make sure that the monitor’s data cable is cable is not connected.
  • Page 105 The text on the display is dim or difficult to read Probable Cause Solution The monitor’s Adjust the brightness and contrast knobs until brightness and contrast the text becomes clear. controls are turned down. Sunlight is glaring off Position the monitor away from the sun or the display.
  • Page 106 The video is distorted Probable Cause Solution The monitor’s controls Adjust the monitor controls until the text are not properly becomes clear. (See your monitor adjusted. documentation for more information.) The connector or cable Check the connector and cable for bent or is damaged.

  • Page 107: Error Messages

    Error messages This section lists common error messages that may appear on your monitor. These messages often indicate procedural errors such as an incorrect keystroke or a write-protected diskette. Some messages, however, may indicate a problem that requires you to consult the troubleshooting section of this manual.
  • Page 108 Error Message Solutions Diskette drive reset failed. Enter the BIOS Setup utility, then verify the diskette drive parameters. Check the diskette drive cables. Make sure Pin 1 on the cable aligns with Pin 1 on the connector. Diskette read failed - strike Make sure that the boot disk contains the to retry boot.
  • Page 109 Error Message Solutions Invalid password. Enter your password again, making certain to enter it correctly. If you do not know the password, you may need to reinstall the software you are trying to access. Startup passwords are stored in BIOS. If this password has been set and is unknown, you may be able to reset the password via system board jumper settings.
  • Page 110 Error Message Solutions Print queue is full. Wait until the current print job has completed before sending another print job. If you receive this error often, you need to add memory to the printer. Printer is out of paper. Add paper to the printer. Make sure that the printer is online.
  • Page 111 Troubleshooting...

  • Page 112: Safety, Regulatory, And Notices

    Notices Important safety Information Your Gateway system is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this product, it is important that the safety instructions marked on the product and in the documentation are followed.
  • Page 113 Setting up your system Read and follow all instructions marked on the product and in the documentation before you operate your system. Retain all safety and operating instructions for future use. Do not use this product near water or a heat source such as a radiator. Make sure you set up the system on a stable work surface.
  • Page 114 Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Important Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical and dental facilities, oxygen-laden environments, or industrial facilities.

  • Page 115: American Users

    These accessories are required to be used in order to ensure compliance with FCC rules. Caution Changes or modifications not expressly approved by Gateway could void the FCC Compliance and negate your authority to operate the product. Safety, Regulatory, and Notices...
  • Page 116 FCC part 68 (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Federal Communications Commission (FCC) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device.

  • Page 117: Canadian Users

    Canadian users ICES-003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada. Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté...

  • Page 118: European Users

    Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN termination point. In the event of problems, you should Gateway customer support.

  • Page 119: Japanese Users

    Japanese users VCCI statement This equipment is in the Class B category (Information Technology Equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council for Interference by Information Technology Equipment aimed at preventing radio interference in such residential areas.

  • Page 120: Australia And New Zealand Users

    Australia and New Zealand users EMI statement This device has been tested and found to comply with the limits for a Class B digital device, pursuant to the Australian/New Zealand standard AS/NZS 3548 set out by the Australian Communications Authority and Radio Spectrum Management Agency. New Zealand telecommunication statement (for products fitted with Telepermit approved modems) The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has...

  • Page 121: Laser Safety Statement

    TV/cable TV tuner cards) External television antenna grounding If an outside antenna or cable system is to be connected to your Gateway PC, make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and built up static charges.
  • Page 122 Antenna and Satellite Grounding Reference Grounding component Electric service equipment Power service grounding electrode system (NEC Art 250, Part H) Ground clamps Grounding conductors (NEC Section 810-21) Antenna discharge unit (NEC Section 810-20) Ground clamp Antenna lead-in wire...
  • Page 123 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 124: Appendix

    Appendix System specifications The following specifications are for the standard configuration; your system may contain optional equipment. All specifications are subject to change. Case size Width: 8.25-inch Depth: 18.625-inch Height: 19.125-inch ® Processors Intel Pentium III™ processors operating at 500 MHz and faster Cache 512K on processor Four RIMM sockets on the system board...
  • Page 125 I/O ports One parallel port, one serial port, two USB ports, one PS/2 keyboard port, one PS/2 mouse port, one microphone-in jack, one audio line-in jack, one audio line-out jack, one RJ-45 network jack Expansion slots Five PCI slots Drive Bays Three 5.25-inch drive bays (one occupied by CD-ROM drive), two external 3.5-inch drive bays (one occupied by diskette...

  • Page 126: Index

    Index Numerics checking system health with LANDesk 3.5-inch device, installing additional cleaning 5.25-inch device, installing additional computer case monitor case monitor screen mouse accessories, safety precautions system adapter cards, troubleshooting closing the case adding conditioner, line expansion cards configuration, BIOS processor connector, LAN additional information, getting...
  • Page 127 New Zealand users Integrated IDE tab, BIOS Configuration file backup Manager files, deleting unneeded integrity, system front bezel removing replacing jumper location front panel jumpers BIOS recovery clearing passwords General tab, BIOS Configuration setting Manager guidelines, troubleshooting Kennsington lock slot keyboard hard drive cleaning...
  • Page 128 New Zealand users removal of opening the case chassis cover operating system, setup front bezel system board replacement parts padlock tab replacing panel, front 3.5-inch diskette drive panel, rear battery parallel port CD/DVD drive peripheral devices, troubleshooting chassis cover Peripheral Ports tab, BIOS Configuration front bezel Manager hard drive...
  • Page 129 error messages turning off the system, Windows NT integrity recovery specifications updating the BIOS startup USB ports troubleshooting using, safety precautions turning off utilities, hard drive maintenance System BIOS tab, BIOS Configuration Manager system board video port, primary components video port, secondary DIMM banks video, troubleshooting installing...
  • Page 130 MAN US E5400 SYSTEM GDE R0 11/99 8505030...

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