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Most Frequent Problems and Solutions
Problem
Poor print quality
•
dark print
•
light print
•
light print on half of the page
•
missing dots or characters
•
smeared print
•
wavy vertical lines
Torn or damaged forms
Loss of forms position
Lost dots (incompletely
formed characters)
Horizontally or vertically
misaligned character positions
Erratic character height
Vertically misaligned print
Diagnostics for EXX, BAD NVM, or ILL NVM Errors
If the printer displays LCD error messages such as 'E03E DSI CXIWX", "BAD NVM", or "ILL NVM", reboot
the printer (turn power on and off) and continue. If the problem persists, then invoke a diagnostic option
that will capture the failure dump in a flash file that can be later uploaded from PrintNet Enterprise Suite
and sent to Printronix Customer Support Center for analysis (see Appendix F, page 319).
This diagnostic option must be enabled for the printer to capture the information. If you choose to perform
this diagnostic perform the following procedure:
1. Within the DIAGNOSTICS section, set the Auto Dump menu to Enable.
2. When the failure happens, reboot the printer and wait for it to power up again.
3. Within the ADVANCED USER section, go to the Main File System submenu and then to View File
List.
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Corrective Action
•
Adjust the forms thickness lever setting. Print quality
can be affected if it is too loose or too tight.
•
Adjust the paper tension horizontally by moving
the right tractor. Print quality can be affected if it is
too loose or too tight.
•
Make sure the ribbon threads between the
hammerbank cover and ribbon mask, as shown on
the ribbon path diagram on the pedestal models. Turn
the ribbon cartridge knob clockwise to ensure that the
ribbon tracks correctly in the ribbon path.
•
Be sure to use an approved ribbon.
•
Reset the forms thickness lever for thicker paper.
•
Adjust the paper tension horizontally by moving
the right tractor. Too high a paper tension can
cause tearing of the tractor feed holes.
•
Check the paper slot for foreign material.
•
For thick, multipart forms, set the OPEN PLATEN @
BOF to enable. Refer to the Printer Control Menu in
the Administrator's Manual.
•
Set the forms thickness lever for thicker paper.
•
Lower the forms thickness lever.
•
Adjust the paper tension horizontally by moving
the right tractor. Print quality can be affected if it is
too loose or too tight.
•
Clear the paper path of any obstructions.
•
If problems persists, contact a service representative.
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