Frequently Asked Questions (Faqs); Wifi Connection Questions; Resideo Account And App Questions; Software And Security Questions - Honeywell Home T10 Product Data

Frequently Asked Questions
(FAQs)

WiFi connection questions

Q: Will the thermostat still work if the WiFi connection is
lost?
A: Yes, you can still manually adjust the temperature at the
thermostat. However, some features such as location-based
temperature control (geofencing technology) can only be
managed through the Resideo app and will not function
without a WiFi connection. The thermostat will automatically
reconnect to WiFi once the network is restored.
Q: Is there a way to extend the strength of my WiFi
signal?
A: The range (distance) of your WiFi signal is determined by
your router. Try moving your router closer to the location of the
thermostat, or use a router with a stronger signal range.
Q: There's an alert that says "WiFi signal lost" - what
should I do?
A: Wait 5 minutes for the thermostat to reconnect or select an
alternate network (if you have one) in the Resideo app
configuration menu. If the thermostat isn't able to reconnect,
you'll need to troubleshoot the router to determine the cause.

Resideo account and app questions

Q: Why haven't I received an account activation email?
A: If you haven't received an activation email after 5 minutes,
check your Spam folder and look for an email from customer-
service@resideo.com. If you don't see it, tap Resend to have
the activation email resent. If you still don't receive it, please
contact the Technical Support team at 1-800-633-3991.
Q: Can I set up my thermostat with multiple users?
A: Yes. To add users, log into the Resideo app and tap the
menu icon in the upper left corner. Select Manage Users, tap
Add User and type in the email addresses of the people you'd
like to invite. If they already have a Resideo account set up,
the thermostat and its location will automatically be added to
their account. If they don't have an account, they'll receive an
email prompting them to download the Resideo app and
create a new account.
Q: Can I set up location-based temperature control with
multiple users?
A: Yes. Location-based temperature control (geofence
technology) will activate based on the last person who leaves
and the first person to return. Each user will need to create
their own Resideo account with a login ID and password. Two
users should not share the same account. Each user will then
need to enable location-based temperature control.
Q: Why doesn't a change I made in the app show up on
the thermostat?
A: There may be a short delay when you make temperature
and settings changes in the Resideo app. Wait a few minutes,
and if you still don't see your changes on the thermostat,
make sure the thermostat is still connected to WiFi and restart
your Resideo app.
33-00462—05

Software and security questions

Q: How can I be sure my thermostat is running the most
up-to-date firmware?
A: When your thermostat is connected to WiFi, it will
automatically receive over-the-air firmware updates from the
Resideo app. These firmware updates contain things such as
new features as well as security upgrades. Keep your
thermostat connected to WiFi to ensure it receives these
updates.
Q: How can I prevent a cybercriminal from making
unathorized changes to my thermostat?
A: If a cybercriminal gains access to your WiFi router, they
can tamper with a wide range of online activities, including the
settings on your connected devices. Make sure you change
the default password on your WiFi router, and when you select
a new password, make sure it uses multiple upper- and lower-
case letters and special characters.

Other questions

Q: How can I uninstall my T10/T10+ Smart thermostat?
A: If you want to replace your T10/T10+ Smart thermostat, or
if you're moving out of your home and leaving the thermostat
behind, you'll first want to clear out the personal settings that
are stored on the thermostat. (Even when disconnected from
power, the thermostat will keep your settings and home router
information in memory.) We recommend resetting the
thermostat's WiFi and HomeKit
connected).
Q: Is there a motion sensor in the thermostat?
A: There is not a motion sensor in the thermostat. In most
homes, the thermostat is mounted in a hallway, so when using
active rooms for priority sensing, we would want to exclude
the thermostat.
Q: What happens if "Active rooms" is used and no motion
is detected in any of the rooms with sensors?
A: If the thermostat is set to control by active rooms, and no
motion is detected, the sensor in the thermostat is used and
the remote sensors are excluded. Most people schedule the
sleep period to use "Selected sensors" rather than "active
sensors" and choose the bedrooms for the sleep schedule.
Q: When using active rooms, how long are those rooms
considered after motion has last been detected?
A: The sensor has a dynamic occupancy algorithm based on
how many motion events it sees within a certain timeframe. If
someone walks through a room, then the room will be
occupied for 10 minutes. If someone is in a room longer, then
the timeout will be increased automatically.
Q: How do the wireless indoor sensors detects motion.
A: The sensors use a Passive Infrared Sensor (PIR) detector.
Q: How does motion-based priority work with multiple
people in the house?
A: If the thermostat priority setting is set to 'Active Rooms',
then any room that detects motion will become prioritized, and
those Rooms' temperatures will be averaged together to be
used as the effective indoor temperature. If people leave the
room, then the sensor will need to wait for the timeout.
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