Frequently Asked Questions - Honeywell Home FocusPRO Wi-Fi Series User Manual

Frequently asked questions

Q Will my thermostat still work if I lose my Wi-Fi connection? :
: A Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.
Q How do I find the password to my router? :
: A Contact the manufacturer of the router or check the router documentation.
Q Why am I not seeing my Wi-Fi setup page? :
: A You are probably connected only to your router, not to your thermostat. Try connecting to the thermostat
again.
Q Why isn't my thermostat connecting to my Wi-Fi router even though it is very close to the :
thermostat?
: A Verify that the password entered for the Wi-Fi router is correct.
Q Where can I find my MAC ID and MAC CRC codes? :
: A The MAC ID and MAC CRC numbers are included on a card packed with the thermostat or on the back of
the thermostat (visible when removed from wallplate). Each thermostat has a unique MAC ID and MAC
CRC.
Q My thermostat is unable to register to the Total Connect Comfort website. :
: A Verify that the thermostat is correctly enrolled on your home Wi-Fi network. You might also see the Wi-Fi
Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On your computer,
verify that
you can open the site at mytotalconnectcomfort.com
If you cannot open the site, switch off the internet modem for a few seconds, then power it
back on.
Q I registered on the Total Connect Comfort website but was unable to login using my new account. :
: A Check your email and ensure that you received an activation email. Follow the instructions to activate
your account and then login to the website.
Q I have signed up on the Total Connect Comfort website and have not received a confirmation :
email.
: A Check for the email in your Junk or Deleted folder.
Q Is there a way to extend the signal strength? :
: A Most standard routers can be set up to be a repeater. You can also purchase and install a Wi-Fi repeater.
Need help?
Visit http://honeywellhome.com/support or call 1-855-733-5465 for assistance.
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