Proxim Edge MP-1035-CPE Device Management Manual page 79

8x5 Availability
Unlimited, direct access to world-class technical support engineers 8 hours a day, 5 days a week, Monday through Friday from
8:00AM - 5:00PM Pacific Standard Time.
Basic Technical Support
Customers who purchase this service can be rest assured that their call will be answered by Proxim Tier 1 technical support
and a case opened immediately to document the problem and provide initial troubleshooting to identify the solution and
resolve the incident in a timely manner.
Advanced Technical Support
In addition to the Proxim Tier 1 technical support, customers will be able to have their more complex issues escalated to our
Tier 3 technical support engineers. Our Tier 3 engineers will review specific configurations to troubleshoot intricate issues and
will also provide helpful insights regarding Proxim products and various tips from decades of collective experience in the
wireless industry.
Software Maintenance
It's important to maintain and enhance security and performance of wireless equipment and Proxim makes this easy by
providing a Software Maintenance program that enables customers to access new feature and functionality rich software
upgrades and updates. Customers will also have full access to Proxim vast Knowledgebase of technical bulletins, white papers
and troubleshooting documents.
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for
questions on any
http://www.proxim.com/support/servpak, call Proxim Support (For telephone numbers, see
email to servpak@proxim.com.
Device Management Guide
of the available ServPak support options,
C Warranty and Technical Support
please visit our
Telephone Support) or send an
website at
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