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Spectra Logic Spectra RXT350 User Manual

Spectra logic spectra rxt350: user guide
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S pectra
350
RXT
®
User Guide
PN 90960003 Revision A

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Summary of Contents for Spectra Logic Spectra RXT350

  • Page 1 S pectra ® User Guide PN 90960003 Revision A...
  • Page 2 If you do not agree to this End User License Agreement (EULA) or to the terms and conditions under Notices above, do not use the Spectra Logic product. Instead, promptly contact Spectra Logic for instruction on return of the product for a refund. Any use of the Software, including but not limited to use of the product, will constitute your agreement to this EULA (or ratification of any previous consent).
  • Page 3 Spectra Logic Corporation: Contact Information United States Office Spectra Logic Corporation Mailing 1700 N 55th Street Address Boulder CO 80301 Phone (800) 833-1132 or (303) 449-6400 (303) 939-8844 http://www.SpectraLogic.com Notices European Office Spectra Logic Europe Limited Mailing Magdalen Centre Address...
  • Page 4 RXT350, unplug the power cord from the power inlet. There are no user-serviceable parts within the unit. High Voltage Warning: The Spectra RXT350 contains high-voltage components that can cause injury or death. Only service personnel should replace or install high-voltage components.

  • Page 5: Table Of Contents

    Contents Chapter 1. Introduction About This Guide ..........9 RXT350 Overview .
  • Page 6 Contents Chapter 4. Using Tape Drives in the RXT350 Using Tape Media ..........34 Using LTO Drives .
  • Page 7 Contents Chapter 8. Best Practices for Tape Drives and Tape Media 55 Caring for Tape Media ..........56 Using Bar Code Labels .
  • Page 8 Contents Appendix C. Warranty and Repair Contacting SpectraGuard Support ........85 RMA Returns .

  • Page 9: Chapter 1. Introduction

    1 Introduction About This Guide This guide describes the installation, configuration, and use of the Spectra RXT350. This chapter provides a brief overview of this guide, the RXT350, and an introduction ® to the RXT web interface. Intended Audience This guide assumes that you are familiar with technical tasks involving installation, maintenance, and operation of drives and data backup systems.

  • Page 10: Rxt350 Overview

    For a brief review of RAID, refer to RAID Overview on page 52. The tape drive(s) installed in the RXT350 are integrated to give you more options for direct-attached storage (DAS) backups. The front of the RXT350 provides the insertion point for media as well as the front panel user interface for each drive type (Figure 1-1).

  • Page 11: Introduction To The Rxt Web Interface

    RXT350. Note: You can also use the digital display and front panel buttons to perform certain actions and get certain information. Spectra Logic recommends using the web interface as much as possible, as it provides the most comprehensive features and is easiest to use.

  • Page 12: Chapter 2. Initial Configuration

    2 Initial Configuration This chapter covers the following information: • Preparing for Configuration, below • Setting the IP Address for RXT Drives on page 13 • Connecting the RXT350 to the Host on page 16 Preparing for Configuration Before you configure the RXT350: •...

  • Page 13: Setting The Ip Address For Rxt Drives

    Setting the IP Address for RXT Drives Use the web interface, as described in this section, whenever possible. • Have on hand an Ethernet cable, either standard or crossover, that you can connect to a computer that can display the RXT web interface. You can use the web interface to set the drive’s IP addressing information, as well as to view RXT drive and RXT media status and to perform all functions described throughout this guide.
  • Page 14 Logging on to the RXT Web Interface 1. Use the temporary host to open a web browser. 2. Point the browser to the IP address 192.168.200.200; the RXT Drive Login screen displays (Figure 2-1). 3. Type administrator in the User field and rxtadmin in the Password field. administrator rxtadmin Figure 2-1...

  • Page 15: Changing The Ip Address

    Changing the IP Address 1. Select Configuration > Network. The Network Settings screen displays (Figure 2-3). Figure 2-3 The Network Settings screen. 2. Select the IP address method. If you choose Static, enter the RXT350 Static Address, Subnet, and Gateway. 3.

  • Page 16: Connecting The Rxt350 To The Host

    Spectra Logic has tested HBAs for compatibility with RXT350; that compatibility matrix is posted on the Spectra Logic web site at www.spectralogic.com. Note: Use either the top or bottom SCSI port on the back of the RXT350, making sure that the other port is either terminated or daisy- chained to another device.
  • Page 17 Chapter 2. Initial Configuration 6. Make sure that the drives in the RXT350 are visible to the host—they all appear to the host as IBM Ultrium-TD2 (LTO-2) tape drives. Figure 2-5 The Network Settings screen.

  • Page 18: Chapter 3. Using Rxt Drives In The Rxt350

    3 Using RXT Drives in the RXT350 In its minimum configuration, the RXT350 contains at least one RXT drive. It can optionally contain one or two additional RXT drives or also half-inch tape drives. No matter which drive configuration your RXT350 has when you purchase it, the configuration can be changed or upgraded at any time.

  • Page 19: About Rxt Media

    About RXT Media RXT Media Components Figure 3-6 shows the components of a RXT media pack. Quick-Reference Label Ventilation Screen Bar Code Label Figure 3-6 An RXT media pack, with the RXT media display called out. RXT Media LEDs The following indicates how to read the LEDs on RXT media. Icon Meaning Power LED...
  • Page 20 RXT Write-Protecting Set the pack’s write switch before you load the RXT media pack into the RXT350, because the switch is recognized when the pack loads. If you set the switch while the pack is loaded, the change is not recognized until the next time the pack is loaded. To set the switch, use a small flat-head screwdriver to move the switch up or down.

  • Page 21: Using Rxt Media

    Using RXT Media Loading RXT Media To load RXT media into a RXT350: 1. Make sure that the RXT350 is powered on and in ready mode (with the digital display blank and the blue status light flashing). 2. Slowly insert the RXT media into the RXT350 (with the handle facing you) and gently push until the pack quietly snaps into position;...

  • Page 22: Setting Write Protection

    Chapter 3. Using RXT Drives in the RXT350 Setting Write Protection You can write-protect RXT media just as you would a tape. This prevents accidental overwriting of crucial data. Note that you must set the Write Lock/Unlock switch when the pack is outside of the RXT350; the RXT350 cannot recognize changes to the Write Lock/Unlock switch if the switch is operated while the RXT media pack is loaded.

  • Page 23: Interpreting The Web Interface

    Chapter 3. Using RXT Drives in the RXT350 Interpreting the Web Interface Figure 3-1 shows an example web interface screen. Toolbars Refresh Date & Time Current User Hostname Messages Status Figure 3-1 The features of the web interface (the RXT Media Status screen is shown). General Toolbar Select this toolbar to display RXT drive and media status.

  • Page 24: Web Interface Messages

    Web Interface Messages The RXT350 proactively provides information to users by way of the Messages icon in the status bar of the web interface (Figure 3-2). Messages icon Figure 3-2 The Messages icon on the status bar. The Messages icon indicates whether the RXT350 and RXT media are functioning properly and if there are messages, using these designations: Symbol Description...
  • Page 25 Digital Display The RXT drive’s digital display provides information as well as prompts for user action. Request information and answer prompts using the Select and Load/Unload buttons, which are located directly beneath the digital display. Ready Mode After the RXT drive initializes, the status light (in the lower right corner of the digital display) flashes steadily and the display is blank (showing no symbol, letter, or number).

  • Page 26: Checking Rxt Drive And Media Status

    Checking RXT Drive and Media Status Checking RXT350 Status To view the status of a RXT350: 1. Select the General > RXT350. The RXT Drive Status screen displays. Figure 3-4 The RXT Drive Status basic and advanced screens. 2. To display more detailed RXT350 information, select Show Advanced. A screen with more detailed information displays.

  • Page 27: Checking Rxt Media Status

    Checking RXT Media Status In addition to the information provided on the RXT media display (which is shown in Figure 3-6 on page 19), you can find more detailed information on RXT media status through the web. 1. Make sure that a RXT media pack is loaded in the RXT350. 2.

  • Page 28: Displaying The Rxt Drive's Ip Address Using The Digital Display

    Displaying the RXT Drive’s IP Address Using the Digital Display The RXT350’s IP address can be displayed using the drive’s digital display. Note: The RXT350’s default IP address is 192.168.200.200. 1. Make sure that the display is in the default state (with the digital display blank and the LED flashing slowly and steadily.).

  • Page 29: Editing Network Settings

    Editing Network Settings Note: Only users with administrator privileges can edit Network settings. 1. Select Configuration > Network. The Network Settings screen displays (Figure 3-6). Figure 3-6 The Network Settings screen. 2. Edit your settings as necessary. 3. Select Save. Chapter 3.

  • Page 30: Users And Passwords

    Users and Passwords You can log in to use the RXT350 as either an administrator or an operator. Users cannot be added, changed, renamed, or deleted, but the passwords for each user can be changed. User Types Administrator The administrator user can control all aspects of the RXT350, including all configuration, diagnostics, traces, messages, and security functions.
  • Page 31 Chapter 3. Using RXT Drives in the RXT350 3. In the appropriate fields: • Enter the password for the user currently logged in • Enter the user account to change (administrator or operator) • Enter the new password for the account •...

  • Page 32: Setting The Date And Time

    Setting the Date and Time Note: Only users with administrator privileges can edit the date and time settings. To set the date and time used by the RXT350, follow these steps: 1. Select Configuration > Date & Time; the Set RXT Drive Date & Time screen appears (Figure 3-8).

  • Page 33: Chapter 4. Using Tape Drives In The Rxt350

    4 Using Tape Drives in the RXT350 The RXT350 has a minimum configuration of at least one RXT drive. It can also contain one or two tape drives. No matter which drive configuration your RXT350 has when you purchase it, the configuration can be changed or upgraded at any time. For information on adding drives to empty drive bays or upgrading or changing drive types, contact your sales representative.

  • Page 34: Using Tape Media

    Using Tape Media Loading Tape Media To load media into a tape drive installed in the RXT350: 1. Make sure that the RXT350 is powered on and in ready mode (with no error codes displayed on the front panel of the tape drive). 2.

  • Page 35: Using Lto Drives

    Using LTO Drives The front panel of an LTO drive (Figure 4-1) has a light-emitting diode (LED) and a single-character display (SCD). Figure 4-1 The LTO drive face. LTO Drive LEDs When the LED is off, it means that the unit has no power or is powered off. If the LED is solid green, the drive is powered on.

  • Page 36: Using Sait Drives

    Using SAIT Drives Each SAIT drive has four LEDs (shown in Figure 4-2): Tape Motion, Drive Error, Media Error, and Cleaning Request. Figure 4-2 The SAIT tape drive LEDs. A colorful display of all the LEDs is normal during power-on, reset and diagnostics. The Tape Motion LED provides most of the information you need to use the SAIT drive.

  • Page 37: Using Sdlt Drives

    Using SDLT Drives Use the SDLT drive LEDs (shown in Figure 4-3) to monitor the drive’s activities. Drive Status Drive Density Figure 4-3 The SDLT tape drive LEDs. The Drive Density LED indicates the type of tape cartridge loaded in the drive, as well as its status.

  • Page 38: Chapter 5. Managing Rxt Firmware

    5 Managing RXT Firmware This chapter reviews information relating to RXT firmware: • Firmware Overview, below • Upgrading RXT Drive Firmware on page 39 • Updating Multiple RXT Drives: User Firmware on page 43 • Storing Firmware Copies: User Firmware on page 45 •...

  • Page 39: Upgrading Rxt Drive Firmware

    Firmware update tasks include: • Upgrading RXT Firmware using the latest firmware on Spectra Logic’s web site • Optional: Upgrading multiple RXT drives quickly with User Firmware you’ve stored on a RXT media pack • Optional: Storing RXT firmware on RXT media packs, as a redundancy safeguard, with User Firmware •...
  • Page 40 Summary of the Firmware Upgrade Process If it is, download the firmware and save it on the host. Figure 5-4 Summary of firmware upgrade process. Chapter 5. Managing RXT Firmware Check to see if the RXT firmware on www.SpectraLogic.com is more recent than the firmware the drive is currently using.
  • Page 41 If the firmware on the Spectra Logic web site is more recent, it will be named using a higher number. If the firmware on the web is more recent, download it to the host computer to which the RXT350 is attached.
  • Page 42 4. Using the RXT350 web interface, under Available Firmware from Host, select Browse, then select the file storing the latest firmware. 5. After this file displays, select Upgrade. A firmware license agreement displays. 6. Scroll down and select Accept. Wait until the upgrade is complete before using the web interface further.
  • Page 43 Updating Multiple RXT Drives: User Firmware For RXT350s with multiple RXT drives, the optional user firmware method lets you update multiple drives quickly. Rather than repeating the procedure described in Upgrading RXT Drive Firmware on page 39 for every RXT drive, you can update your drives through User Firmware.
  • Page 44 3. On the RXT350 web interface, select Maintenance > Firmware. The Firmware Management screen (Figure 5-2) displays, showing current firmware settings. Latest firmware installed Figure 5-2 Creating User Firmware through the Firmware Management screen. 4. Select Save. The current RXT drive firmware is copied to the RXT media pack as User Firmware.
  • Page 45 6. In the web interface, display the Firmware Management screen, then select User Firmware Version Upgrade. The RXT media pack firmware updates the drive firmware. Figure 5-3 Upgrading an RXT drive with User Firmware. Storing Firmware Copies: User Firmware You may choose to store a copy of the current RXT firmware on a RXT media pack so that you have a copy at hand, for example, for redundancy or in adhering to best practices.

  • Page 46: Auto Firmware

    Making Sure the RXT Drive Can Access RXT Media Data: Auto Firmware When you load an RXT media pack into an RXT drive, the RXT drive checks to make sure that it can read the data on the RXT media pack. If it can’t, you are notified to upgrade the drive.
  • Page 47 Technology Note: How Auto Firmware Works RXT drives contain firmware, and RXT media packs store a copy of the drive firmware on the pack as Auto Firmware. For the RXT drive to read data from a RXT media pack, the drive firmware must be at or exceed the media’s Auto Firmware level.

  • Page 48: Chapter 6. Managing Tape Drive Firmware

    Updating SAIT Drive Firmware Before you can update tape drive firmware, you need to obtain a firmware upgrade tape from Spectra Logic. To update SAIT drive firmware, insert the firmware code tape into the mouth of the drive. It automatically ejects when the upgrade is complete.

  • Page 49: Updating Lto Drive Firmware

    Updating LTO Drive Firmware Before you can update tape drive firmware, you need to obtain a firmware upgrade tape from Spectra Logic. To update LTO drive firmware, follow these steps: Caution: Stop all backup operations before upgrading firmware. 1. Press the eject button (Figure 6-1) three times until a Figure 6-1 The LTO drive face.

  • Page 50: Updating Sdlt Drive Firmware

    Updating SDLT Drive Firmware To update SDLT drive firmware, follow these steps: 1. Ensure that the Drive Status LED (Figure 6-2) is on but not flashing. Drive Status Drive Density Figure 6-2 The SDLT tape drive LEDs. 2. Press the drive eject button for six seconds; the Drive Density LED begins to flash.

  • Page 51: Chapter 7. Best Practices For Rxt

    7 Best Practices for RXT This chapter covers some best practices for you to follow as you install and configure your new hardware, and begin using RXT drives and RXT media to protect your data. This includes information and tips to help you: •...

  • Page 52: Raid Overview

    RAID Overview RXT media packs support RAID, which stands for Redundant Array of Independent Disks. It is a system of using multiple hard drives for sharing or replicating data. RAID is not a replacement for a good backup system and policy; rather, it should be seen as added insurance against data loss and business disruption.

  • Page 53: Optimizing Performance

    The RXT drives themselves cannot be configured to alter performance; all performance tuning must be done with your operating system and backup software. To maximize RXT performance, Spectra Logic recommends using a 256KB block size (or larger) in your backup application. Block sizes smaller than this may show decreased performance.

  • Page 54: Maintaining Rxt Drives And Media

    • Spectra Logic recommends storing RXT media in the same type of environment in which it is used (see Environmental Specifications on page 80). This way, the RXT media is always ready for immediate access.

  • Page 55: Chapter 8. Best Practices For Tape Drives And Tape Media

    Spectra Logic. Prior to using media other than those listed as supported above, contact Spectra Logic technical support to understand the risk associated with use of unsupported media. Check the Spectra Logic Web site for the most up-to-date media availability.

  • Page 56: Caring For Tape Media

    Caring for Tape Media Using Certified Media Spectra Logic certifies only the highest quality data cartridges received directly from the manufacturer and provides a lifetime guarantee on all Certified Media. Each order includes 10 cartridges, a TeraPack container to hold the media outside the library, and a fitted dust cover for use outside the library.
  • Page 57 Chapter 8. Best Practices for Tape Drives and Tape Media Maximizing Tape Media Life To maximize the life of your tape media, follow these guidelines. • Do not touch the surface of the tape inside the cartridge. • Do not attempt to clean the tape path or the tape guides inside the cartridge. •...
  • Page 58 Chapter 8. Best Practices for Tape Drives and Tape Media Inspecting Tape Media Caution: Do not insert a damaged cartridge into the drive. A damaged cartridge can interfere with the reliability of the drive and may void the warranties of the drive and the cartridge. Before inserting a tape cartridge into a drive, inspect the cartridge case, cartridge door, and write-protect switch for breaks.

  • Page 59: Using Bar Code Labels

    Chapter 8. Best Practices for Tape Drives and Tape Media Using Bar Code Labels If you are using bar code labels, make sure that only one label is attached to the label area. Never use non-standard labels, and never attach anything to the cartridge other than in the label area.
  • Page 60 Chapter 8. Best Practices for Tape Drives and Tape Media Label Specifications for Bar Codes with Alphanumeric Characters on Bottom Starting Bar Code Character 16.993 +0/-.787 Figure 8-4 The bar code specifications for half-inch media; alphanumeric on bottom. Note: On a bar code label with alphanumeric characters on the bottom, the bar code symbol lines must be a minimum of 13.72mm from the top of the cassette tape in order for the scanner to read them.
  • Page 61 Chapter 8. Best Practices for Tape Drives and Tape Media Detailed Bar Code Specifications • Minimum symbol height is 11.1 mm, measured to the inside of the label’s edge. • The wide-to-narrow ratio is 2.75. • The narrow element width is 0.432 mm +0.03 mm or -0.076 mm. •...

  • Page 62: Cleaning Lto Tape Drives

    SCD displays the letter C. Caution: Use only certified LTO cleaning cartridges to clean your LTO tape drives. To order certified cleaning cartridges, visit Spectra Logic’s Web site or contact your sales representative. 1. Power on the RXT350.

  • Page 63: Cleaning Sait Drives

    Request LED is blinking yellow. Caution: Use only certified SAIT cleaning cartridges to clean your SAIT tape drives. To order certified cleaning cartridges, visit Spectra Logic’s Web site or contact your sales representative. 1. Power on the RXT350. 2. Carefully insert the cleaning tape into the drive with the tape window facing the top of the drive.

  • Page 64: Cleaning Sdlt Drives

    Caution: Never use a DLT cleaning tape in an SDLT drive. Use only certified SDLT cleaning cartridges to clean your SDLT tape drives. To order certified cleaning cartridges, visit Spectra Logic’s Web site or contact your sales representative. 1. Power on the RXT350.

  • Page 65: Chapter 9. Rxt Drive Troubleshooting

    Use this chapter to find solutions to the most common problems encountered with the RXT drive(s) installed in your RXT350. Note: For additional suggestions or for troubleshooting problems that are not covered in this guide, Spectra Logic recommends that you search the online Technical Support Knowledge Base located at http://www.spectralogic.com/support/kbase/index.cfm/.

  • Page 66: Troubleshooting Rxt Drives

    See the table on page 95 for detailed information on RXT flash codes. Note: For information on troubleshooting RXT media, see the RXT Troubleshooting Guide that is available on Spectra Logic’s web site at www.spectralogic.com. Caution: Before attempting to troubleshoot RXT media, first contact SpectraGuard support.

  • Page 67: Chapter 10. Tape Drive Troubleshooting

    Use this chapter to find solutions to the most common problems encountered with the tape drive(s) installed in your RXT350. Note: For additional suggestions or for troubleshooting problems that are not covered in this guide, Spectra Logic recommends that you search the online Technical Support Knowledge Base located at http://www.spectralogic.com/support/kbase/index.cfm/.

  • Page 68: Lto Tape Drive Troubleshooting

    2. Note the character in the SCD on the front of the suspect drive. 3. Refer to the following tables to interpret these indicators. If the drive is in an error state, contact Spectra Logic Technical Support. Chapter 10. Tape Drive Troubleshooting...
  • Page 69 LTO Drive LEDs When the LED is off, it means that the unit has no power or is powered off. LED Color Green The drive is powered on. If a solid appears in the single- Solid character display in conjunction with the solid green LED, then the drive needs cleaning.
  • Page 70 LTO Drive SCDs The SCD is blank during normal drive operation. The table below lists the codes that may appear on the drive’s SCD in the event of a drive problem. Note: If multiple errors occur, the code with highest priority (lowest number) displays first.
  • Page 71 • Make sure that the power connector is properly seated. • Make sure that the proper DC voltages are being applied within the tolerances allowed. If the proper voltages are being applied but the problem persists, contact Spectra Logic Technical Support.
  • Page 72 • If the diagnostics fail, contact Spectra Logic Technical Support. • If the diagnostics succeed, run the Test Head diagnostic: • If the Test Head diagnostic fails, contact Spectra Logic Technical Support. • If the Test Head diagnostic succeeds, replace the cartridges that caused the problem.
  • Page 73 The drive is usable, though the single-character display (SCD) continues to indicate an error and the status light flashes amber. The error code may clear when you cycle power to the tape drive. If the problem persists, contact Spectra Logic Technical Support. No error or message assigned. See Error Code 8 in this table.
  • Page 74 C on the SCD. If cleaning is required, use only a certified LTO cleaning cartridge. To order a cleaning cartridge, visit Spectra Logic’s web site or contact your sales representative. Chapter 10. Tape Drive Troubleshooting...

  • Page 75: Sait Tape Drive Troubleshooting

    LED as shown in the preceding table, or by notifying the backup software. If cleaning is required, use only a certified SAIT cleaning cartridge. To order a cleaning cartridge, visit Spectra Logic’s web site or contact your sales representative. Use your backup software to perform the drive cleaning operation.

  • Page 76: Sdlt Tape Drive Troubleshooting

    Each SDLT cleaning tape is good for 20 uses. Keep track of the number of times you use each cleaning cartridge. To order a cleaning cartridge, visit Spectra Logic’s web site or contact your sales representative. Chapter 10. Tape Drive Troubleshooting...
  • Page 77 SDLT Tape Drive LED Indicators See the table below for the meanings of various LED indications. Color Orange or Drive Density Green Drive Status Green Cleaning Yellow Required The Drive Density LED On the SDLT 600 drive, the left-most LED on the front of the drive is a dual color LED, able to appear green or orange.

  • Page 78: Appendix A. Specifications

    Appendix A. Specifications This appendix contains the following information: • Physical Specifications, below • RXT350 Transfer Rates, below • RXT350 Power Requirements on page 79 • Environmental Specifications on page 80 • RXT Media Specifications on page 81 • Tape Media and Drive Specifications on page 82 Physical Specifications Specifications RXT350...

  • Page 79: Rxt350 Power Requirements

    RXT350 Power Requirements Source Input Voltage Input Power Current Input Frequency Fuse rating Power Cable The power cable included with RXT350 is a standard, three conductor, 18 AWG power cord safe for 120-volt use in the United States and Canada. The cable has a molded NEMA 5-15P male connector to plug in the wall and a molded IEC 60320-type female connector to plug in the RXT350 unit.

  • Page 80: Environmental Specifications

    Environmental Specifications Storing (Non-Operating) Environment for RXT350 Humidity Temperature Altitude Maximum Wet Bulb Temperature a. Specifications are subject to change at any time without notice. Operating Environment Specifications for RXT Media Humidity Humidity Gradient Temperature Maximum Temperature Gradient Maximum Wet Bulb Temperature Altitude a.

  • Page 81: Rxt Media Specifications

    RXT Media Specifications Gold RXT Media (RAID 0 & RAID 5) Mounting Speed Transfer Rates MCBF Uncorrectable Error Rates Power Capacity a. Specifications are subject to change at any time without notice. Silver RXT Media (RAID 0 & RAID 1) Mounting Speed Transfer Rates MCBF...

  • Page 82: Tape Media And Drive Specifications

    Tape Media and Drive Specifications LTO-4 Parameter Tape Capacity MTBF Average File Access Time Uncorrectable Error Rate Sustained Transfer Rate Burst Transfer Rate Power Consumption a. All specifications are subject to change without notice. b. Compression thoughput and capacity depend on the type of data. c.
  • Page 83 SAIT Parameter Tape capacity MTBF Average file access time Uncorrectable error rate Sustained transfer rate Burst transfer rate Power consumption a. Compression thoughput and capacity depend on the type of data. b. This is a per-drive value. Total sustained transfer rate for the library depends on the number of drives installed in the library.

  • Page 84: Appendix B. Regulatory Standards

    Appendix B. Regulatory Standards This appendix contains information on the regulatory standards that apply to the Spectra RXT350. WEEE Directive The following symbol on the back of this product indicates that this product meets the European Directive 2000/96/EC on Waste Electrical and Electronic Equipment known as the WEEE directive.

  • Page 85: Appendix C. Warranty And Repair

    Appendix C. Warranty and Repair This chapter reviews the RXT350 warranty and Spectra Logic’s repair policies and processes: • Contacting SpectraGuard Support on page 85 • RMA Returns on page 86 • Repair Policy: Limited Warranty on page 87 • Advanced Service Options on page 89 Note: This warranty applies only to the RXT350.

  • Page 86: Rma Returns

    RMA Returns Your Technical Support representative may ask you to return a problem component to Spectra Logic for servicing. To return a RXT350 or component for service: 1. Obtain a Return Materials Authorization (RMA) number from a Technical Support representative; this number identifies the part on its arrival.

  • Page 87: Repair Policy: Limited Warranty

    Upon completion of repair, Spectra Logic will return the unit via two-day shipment. Spectra Logic warrants the RXT350 to be in good working order for a period of one full year from the date of shipment from Spectra Logic or an authorized Spectra Logic dealer.
  • Page 88 RXT350. The purchaser is responsible for paying the shipping and insurance charges for warranty goods to Spectra Logic. Spectra Logic will pay for shipping the repaired item back to the purchaser.

  • Page 89: Advanced Service Options

    Confirmation that Spectra Logic hardware requires repair must be established by 2:30 p.m. MST for next day delivery. All replacement components are shipped to the customer. Spectra Logic is available during the hours listed for telephone support to assist with the installation of replacement components if needed.
  • Page 90 Appendix C. Warranty and Repair Same Business Day On-Site Service Telephone Support Toll free (US and Canada) access to a Spectra Logic support representative 24 hours a day, 7 days a week, 365 days a year. On-site Support Guaranteed four-hour on-site service visit from a field service representative upon verification that the unit has malfunctioned.

  • Page 91: Appendix D. Rxt Management Options

    Appendix D. RXT Management This appendix contains the following information about other methods you can use to take advantage of the RXT350: • Using the Digital Display, below • Interpreting RXT Flash Codes on page 95 Using the Digital Display You can use the digital display to complete a variety of RXT350 and RXT media tasks, and to identify the RXT350’s...
  • Page 92 Displaying the Current RXT350 IP Address To identify the IP address using the digital display, follow the procedure in Displaying the RXT Drive’s IP Address Using the Digital Display on page 28. Using the Digital Display for Firmware Tasks Displaying the Current RXT350 Firmware Version Make sure that the display is in the default state (the digital display is blank with the LED flashing slowly and steadily).
  • Page 93 Displaying the Current Auto Firmware Version on Loaded RXT Media Make sure a RXT media pack is loaded, and that the media contains auto firmware. Note: If no auto firmware is loaded on the RXT media, you are redirected from this task. Press Select, then press Load/Unload repeatedly to display D, then press Select to display the first character of the user firmware version address.
  • Page 94 Upgrading the RXT350 Firmware from User Firmware Note: Load a user firmware image onto the RXT media prior to performing the User Firmware upgrade process. See Saving the Current RXT350 Firmware to User Firmware on page 93. Make sure a RXT media pack is loaded, and that a user firmware image resides on the RXT media.

  • Page 95: Interpreting Rxt Flash Codes

    Interpreting RXT Flash Codes Use the chart below to interpret the flash codes that appear on the digital display, then follow any recommended steps. If you need assistance, contact SpectraGuard Support. Code Meaning Powering On Booting Waiting Cooling Problem Firmware Error Drive Hardware Error Media Hardware Error General Hardware Error...

  • Page 96: Index

    SDLT LEDs 37, 76 environmental specifications 80 error codes for troubleshooting Ethernet port 10 EU compliance 84 exclamation point icon 24 fax Spectra Logic 3 flash codes 95 RXT drive 95 SAIT drives 36, 75 fuse 10 General toolbar 23...
  • Page 97 29 notices, legal 2 operating environment 80 out-of-warranty repairs 88 passwords changing 30 performance optimizing 53 phone Spectra Logic 3 physical specifications 86 policies advanced service options 89 warranty repair 87 power cable 79 requirements 79 warning 4...
  • Page 98 tape drives see drives technical support advanced service options 89 contacting 85 throughput LTO drives 82 SAIT drives 83 SDLT drives 83 time setting 32 tips media handling 56 toolbars 23 transfer speeds 53 troubleshooting error codes 65 LTO tape drives 68 RXT drives 66 SAIT tape drives 75 SDLT tape drives 76...

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