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Spectra Logic Spectra nTier500 User Manual

Intelligent secondary storage appliance
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nTier500
Spectra
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Intelligent Secondary Storage
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User Guide
PN 90990030 Revision B

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Summary of Contents for Spectra Logic Spectra nTier500

  • Page 1 ® nTier500 Spectra ™ Intelligent Secondary Storage Appliance User Guide PN 90990030 Revision B...
  • Page 2 In no event shall Spectra Logic be liable for any loss of profits, loss of business, loss of use of data, interruption of business, or for indirect, special, incidental, or consequential damages of any kind, even if Spectra Logic has been advised of the possibility of such damages arising from any defect or error.
  • Page 3 Product Notices RAID 6 Support The Spectra nTier500 arrives configured with RAID 6. With RAID 6, your data is protected even if two drives simultaneously fail. Warnings AC Power Warning: Risk of electrical shock. To remove AC power from the nTier500, unplug all three of the power cords from the power inlets.

  • Page 4: Contact Information

    Phone (800) 833-1132 or (303) 449-6400 (303) 939-8844 www.SpectraLogic.com Web Site: http:// Notices European Office Mailing Spectra Logic Europe Limited Address Magdalen Centre Robert Robinson Avenue Oxford Science Park Oxford OX4 4GA Phone +44 (0) 870 112 2150 +44 (0) 870 112 2175...

  • Page 5: Table Of Contents

    Contents Chapter 1. Introduction About This Guide ............8 Chapter 2.
  • Page 6 Contents Chapter 5. Configuring Volumes Creating Folders in a NAS Volume ......... . 49 Editing Folders in a NAS Volume .
  • Page 7 Chapter 8. Configuring AutoSupport About AutoSupport ........... . . 92 Selecting AutoSupport .

  • Page 8: Chapter 1. Introduction

    Related Publications The following publications related to the Spectra nTier500 are also available from Spectra Logic at www.spectralogic.com: • The Spectra nTier500 Intelligent Secondary Storage Appliance Read This First document—included with the nTier500—gives tips and other important...

  • Page 9: Conventions Used In This Guide

    Chapter 1. Introduction Conventions Used in this Guide Important information is called out as follows: Note: Provides additional points or suggestions. Caution: Provides information about how to avoid damage to equipment. Warning: Describes ways to avoid personal injury. A caret (>) describes a series of menu selections. For example: Select Configuration >...

  • Page 10: Chapter 2. Ntier500 Architecture

    Architecture The Spectra nTier500 Intelligent Secondary Storage appliance provides high density network-attached storage with a powerful integrated application server that can be used to protect any environment, including Windows, UNIX, and Linux. To take full advantage of the nTier500’s versatility, read this overview of its technology and features: •...

  • Page 11: High Availability

    Adding drives does not require more capacity for parity data; the amount needed for parity data is limited to that of two drives. Since more space is available for data, storage efficiency increases. The nTier500 monitors the health of its drives. You can view drive status through the BlueScale interface.
  • Page 12 • If the nTier500 is rebooted while BlueScale is active, check the event log for error messages for any BlueScale application shutdown By default, five client licenses for Windows Storage Server 2003 come with the nTier500. If five are not enough, you can purchase more licenses.

  • Page 13: Overview Of Ntier500 Interfaces

    Chapter 2. nTier500 Architecture For information about and instructions on the use of Microsoft services and applications, refer to the appropriate Microsoft documentation. A few specific Microsoft-related limitations are noted throughout the guide. Overview of nTier500 Interfaces Front Bezel and Panel The front of the nTier500 bezel provides a color LCD status and configuration screen that lets you instantly find out about the status of the enclosure and the drives.
  • Page 14 The three buttons on the front panel of each nTier500 bezel enables you to use the color LCD screen to obtain status information about the nTier500 server and set its IP address (Figure 2-2). In the following steps, each button is represented as left arrow shown here:...

  • Page 15: Rear Panel

    Chapter 2. nTier500 Architecture Rear Panel The rear panel of the nTier500 is shown in Figure 2-4. 3 Hot-swap Power supply power supplies alarm silence Power supply Mouse port status lights Figure 2-4 The rear view of the nTier500. Note: Your nTier500 chassis may be slightly different than the one shown above.
  • Page 16 Network Connection Interfaces The nTier500 arrives with two onboard GbE ports and, optionally, additional GbE Network Interface Cards (NICs). Also available are SCSI and Fibre Channel Host Bus Adaptor (HBA) cards, which can be used to connect the nTier500 with one or more tape libraries.
  • Page 17 Chapter 2. nTier500 Architecture...

  • Page 18: Chapter 3. Installing The Ntier500

    • Connecting Cables and Powering On on page 35 Unpacking the nTier500 Before you unpack the Spectra nTier500 Intelligent Secondary Storage appliance, make sure that you have a sturdy work surface near where you will install it. The work surface should be large enough to accommodate the chassis and other components.
  • Page 19 • Three power cables • Front bezel and bezel keys • Documents: • Spectra nTier500 Intelligent Secondary Storage Appliance Read This First document • Spectra nTier500 Intelligent Secondary Storage Appliance User Guide (this guide) Note: If you ordered the nTier500 with DPM, the package also includes one Microsoft System Center DPM 2007 Server License and three Client Access Licenses.

  • Page 20: Rack Mounting The Ntier500

    Rack Mounting the nTier500 Install the nTier500 in a standard 4-post, 19-inch rack using 3 units (3U) of rack space. Warning: If you are not installing any other equipment in the rack, install the nTier500 near the bottom of the rack to prevent the rack from being top-heavy.
  • Page 21 Chapter 3. Installing the nTier500 Component # Required Bag labeled with 4 small nut Attach rail assemblies to rack. plates and 12 (or more) screws Bag labeled with 4 large nut Attach rail assemblies to rack. plates and 12 (or more) screws Bag labeled with 4 clip nuts Secure nTier500 to rack.

  • Page 22: Prepare The Rails

    Prepare the Rails Disassemble the rail assemblies. Each assembly consists of an outer rail and an inner slider. 1. Extend the slider from the outer rail until the safety latch is visible, as shown in Figure 3-2. Slider Figure 3-2 Release the safety latch. 2.
  • Page 23 Chapter 3. Installing the nTier500 3. Position a slider against one side of the chassis with the latch toward the rear of the chassis, as shown in Figure 3-4. Make sure the safety latch is visible. Rear of chassis Latch Figure 3-4 Position the latch toward the rear.

  • Page 24: Adjust The Length Of The Outer Rails

    5. With the screw holes in the slider aligned with the chassis screw holes, use a #2 Phillips screwdriver to install screws from bag 1. Screw one screw into each of the circled three holes, as shown in Figure 3-6. This secures the slider to the chassis.

  • Page 25: Install The Outer Rail In The Rack

    Chapter 3. Installing the nTier500 3. Adjust the extender so that it just fits in the inside distance from the front mounting holes of your rack to the back mounting holes. 4. Tighten the four screws holding the extender to the rail. 5.
  • Page 26 5. Fit the tabs on one rail extender between the nut plate and one of the back rack legs. Then, fit the front tabs on the rail between the nut plate and corresponding legs on the front of the rack (see Figure 3-9). Tighten all three screws to secure the nut plate to the rack.
  • Page 27 Chapter 3. Installing the nTier500 Install the nTier500 into the Rack 1. Lift the nTier500 and slide it onto the rails in the rack until the mounting ears on the front of the chassis fit against the rack, with the mounting ear screw holes directly over the clip nut holes (see Figure 3-11).

  • Page 28: Installing The Drive Sleds

    Note: With an 8-drive configuration, the bottom two rows of drive bays will have empty drive sleds with faceplates that look like drives. The drive mapping in the Spectra nTier500 is dynamic. The system determines the current drive positions during the first system boot and automatically updates the drive locations to preserve the volume's factory-configured RAID.
  • Page 29 1. Put on the provided anti-static wristband and attach it to an unpainted metallic surface. Caution: Any damage to the Spectra nTier500 caused by failure to protect it from electrostatic discharge (ESD) voids the nTier500’s warranty. To protect the nTier500 drives from damage: •...
  • Page 30 4. With the drive handle in the open position, slide the drive sled into the chassis until the front of the drive sled is flush against the front of the chassis. The drive sled slides in easily; do not force it. Sled handle (open position) Latch...
  • Page 31 Chapter 3. Installing the nTier500 Removing a Drive Sled Caution: When removing a drive while the system is powered-on, slide the drive sled out of the chassis only about 1 inch to disengage the sled’s interface connector from the chassis. Leave the sled in that position for approximately 20 seconds before completely removing it from the system.

  • Page 32: Installing The Front Bezel

    Installing the Front Bezel The color LCD screen on the front bezel provides an interface for monitoring the status of the nTier500. It also secures the drives to prevent unauthorized removal. 1. Remove the bezel and two keys from their packaging. 2.
  • Page 33 Chapter 3. Installing the nTier500 4. Hold the edges of the bezel and orient it so that the alignment tab fits into the top slot in the front of the chassis, as shown in Figure 3-18. Gently press the bezel onto the chassis so that it fits over the PC card extending from the front of the chassis and the chassis handles fit into the cavities on each side of the bezel.

  • Page 34: Removing The Bezel

    Removing the Bezel For security and to use the color LCD screen on it, leave the bezel installed during normal operations. To access the drive sleds, follow these steps to remove the bezel. 1. Insert a key into the locks on each side of the bezel. Turn both keys until they are in the vertical position to unlock the bezel, as shown in Figure 3-20.

  • Page 35: Connecting Cables And Powering On

    Chapter 3. Installing the nTier500 Connecting Cables and Powering On After installing the drive sleds, you are ready to connect the cables to the system and perform the initial power-up. Power connectors Figure 3-21 Connect the cables to the back panel. 1.
  • Page 36 5. Wait for the system to complete its power-on sequence. Note: It may take up to ten minutes for the nTier500 to boot up for the first time as it automatically installs the Windows Storage Server 2003 operating system and acquires an IP address.
  • Page 37 Chapter 3. Installing the nTier500...

  • Page 38: Chapter 4. Configuring The Ntier500

    • Installing Microsoft DPM on page 46 Preparing for Configuration The BlueScale Web interface lets you configure the Spectra nTier500 Intelligent Secondary Storage appliance after the IP address is set. After making sure that your nTier500 has a valid IP address and logging in through a network-connected host, you can use the interface to configure network connections, logical volumes, and your Spectra iSCSI tape library.

  • Page 39: Identifying The Ntier500 Ip Address

    Chapter 4. Configuring the nTier500 Identifying the nTier500 IP Address Your nTier500 requires a valid IP address to establish a network connection. This IP address lets you connect to the nTier500 from a remote host through the BlueScale Web interface and configure the unit. Note that the IP address displayed on the front bezel is assigned to NIC1, one of two nTier500 network interface cards.
  • Page 40 2. If your site does not use DHCP, choose STATIC. • To edit the IP address fields, first press o; this is a change in mode, from display to edit. Another layer of tabs, each relating to one of the fields on the IP configuration display, covers the bottom tabs.

  • Page 41: Logging Into The Web Interface

    Chapter 4. Configuring the nTier500 Logging into the Web Interface Use an IP network-connected host to log into the BlueScale Web interface. After you log in, you can configure the nTier500. When logging in for the first time, by default, you have local administrator privileges for the nTier500.
  • Page 42 If you have changed the nTier500 Windows login information after accessing the BlueScale interface, enter the new user name and password. Note: Spectra Logic recommends that you edit the default Windows user name and password of administrator and spectra as well as the default system name of nTier500.
  • Page 43 Chapter 4. Configuring the nTier500 6. Select Login. The Overview page displays (Figure 4-3). Figure 4-3 The Overview page. 7. If you are using the BlueScale interface to configure iSCSI, network connections, or both, or are configuring DPM, continue with this chapter. Otherwise, continue to Chapter 5.

  • Page 44: Configuring Network Information

    Configuring Network Information You can use the Network page under the Configuration menu of the BlueScale interface to manage network connections for the nTier500. The nTier500 has two GbE NICs, NIC1 and NIC2. If your unit also has SCSI or Fibre Channel Host Bus Adapters (HBAs), you can use them to connect to tape libraries.

  • Page 45: Configuring Iscsi Connections To Tape Libraries

    Chapter 4. Configuring the nTier500 2. Select the connection that you wish to change. 3. Edit by selecting Static or DHCP. If you select Static, you can also specify the address, subnet, and gateway. 4. When you finish editing the fields, select Save Changes. Note: If you change the IP address that you are currently using to connect to the nTier500, you will lose your connection when you save your changes.

  • Page 46: Installing Microsoft Dpm

    3. To identify specific tape libraries and to include them in the Windows device map, select Discover Targets. A list of IP addresses displays (see Figure 4-6). Figure 4-6 The iSCSI page with iSCSI devices listed. 4. Select one or more tape libraries, then select Log On to Selected Targets. The tape libraries are added to the Windows device map.
  • Page 47 Chapter 4. Configuring the nTier500 Follow the steps in the Microsoft DPM documentation (available at www.microsoft.com/dpm), which contains necessary DPM setup and configuration instructions. Warning: If you do not stop the BlueScale service and any Web server running on the nTier500 first, DPM installation will not successfully complete.

  • Page 48: Chapter 5. Configuring Volumes

    Configuring Volumes The Spectra nTier500 Intelligent Secondary Storage appliance ships with all drives in a single pre-configured RAID 6 volume formatted for NAS access. This enables the nTier500 to be put into production immediately after the creation of CIFS and/or NFS folders and shares.

  • Page 49: Creating Folders In A Nas Volume

    Chapter 5. Configuring Volumes Creating Folders in a NAS Volume In NAS volumes, a folder is a directory physically on the nTier contained in the specified volume. It does not have to be available for sharing by multiple users, but can Sharing is an attribute of a folder.
  • Page 50 3. Select New Folder. The NAS page expands with the New Folder options displayed (Figure 5-2). Figure 5-2 The NAS page shown with New Folder fields displayed. 4. Make sure that the volume letter for the volume on which you want to configure the folder is selected as the Location.
  • Page 51 Chapter 5. Configuring Volumes 7. Select Create <Letter>:\<Folder Name>, where <Letter> is the drive letter that you selected and <Folder Name> is the name of the volume that you selected. The page refreshes to show the new folder (Figure 5-3). Note that it automatically creates a share of the same name.

  • Page 52: Editing Folders In A Nas Volume

    Editing Folders in a NAS Volume To edit the types of sharing for folders: 1. Log into the BlueScale interface. 2. Select Configuration > NAS. The NAS page displays (Figure 5-3). 3. In the Folders list, select Edit for the folder. It expands to display the sharing settings and options (Figure 5-4).
  • Page 53 Chapter 5. Configuring Volumes 4. Select the new sharing option. The Web page informs you of the change that will be made if you continue (Figure 5-5). Figure 5-5 Switching from CIFS to NFS. 5. Select Continue. The folder is updated with the change. Note: Selecting None and removing the sharing does not delete the folder in Windows.

  • Page 54: Editing Shares In A Nas Volume

    Editing Shares in a NAS Volume To edit the types of sharing: 1. Log into the BlueScale interface. 2. Select Configuration > NAS. The NAS page displays (Figure 5-3). 3. Select Edit for the share. The NAS page expands to display the sharing options (Figure 5-6).

  • Page 55: Deleting A Volume

    Chapter 5. Configuring Volumes Deleting a Volume To create a new volume, you may need to first delete an existing volume. Each volume requires at least four disks. If four disks are unavailable for the new volume, you can reconfigure existing disks by deleting a volume. The default NAS volume for the nTier500 contains all drives.
  • Page 56 To delete a DPM or NAS logical volume: 1. Log into the BlueScale interface. 2. Select Configuration > Logical Volumes. The Logical Volumes page appears (Figure 5-8). Figure 5-8 The Logical Volumes page. 3. Select Delete <Volume>, where <Volume> is the name you assigned to the volume, for the volume that you wish to delete.
  • Page 57 Chapter 5. Configuring Volumes 4. Select Yes, Delete <Volume>, where <Volume> is the name you assigned to the volume. Note that you can still cancel by selecting No, Keep <Volume>. Figure 5-9 Deleting a volume. After you delete a volume, you may want to create a new volume that includes the disks no longer in use.

  • Page 58: Creating A New Nas Volume

    Creating a New NAS Volume Follow these steps to create a new NAS logical volume, where some or all of the nTier500 disks can be set up as a NAS volume. Make sure at least four drives are available (that is, unassigned to a volume) before creating the new NAS volume.
  • Page 59 Chapter 5. Configuring Volumes 3. Select New Logical Volume. The Web page expands to show the configuration options for the new volume (Figure 5-11). If your nTier500 does not have at least four available drives, you may have to delete a volume before starting over. Figure 5-11 The Logical Volumes page with configuration options displayed.

  • Page 60: Creating A New Dpm Volume

    Creating a New DPM Volume To configure DPM, first create a DPM logical volume; some or all of the nTier500 disks can be set up as a DPM volume. Make sure that at least four drives are available (that is, unassigned to a volume) before creating it. If the nTier500 still has the original default NAS volume that includes all drives, delete it before creating the new DPM volume.
  • Page 61 Chapter 5. Configuring Volumes 3. Select New Logical Volume. The page expands to show the configuration options for the new volume (Figure 5-12). If your nTier500 does not have at least four available drives, you may have to delete a volume before starting over. Figure 5-12 The Logical Volumes page.

  • Page 62: Chapter 6. Configuring Replication

    Configuring Replication The Spectra nTier500 can replicate data sets from one nTier unit to another. You can use the BlueScale Web interface to create or edit replication sets (otherwise known as replication policies) across nTier Intelligent Secondary Storage appliances. The Microsoft Distributed File System (DFS) feature of Windows Storage Server 2003 transparently handles the replication.
  • Page 63 Chapter 6. Configuring Replication Use the BlueScale Replication page (Figure 6-1) to display existing replication set information, create new replications sets, and delete replication sets. The Replication page displays: • New Replication: Select this to create a new replication set. •...

  • Page 64: Before Creating Replication Sets Through The Bluescale Interface

    4. On both nTier units, set the DFS Replication and the Distributed File System services to automatic and start both services. 5. Log into the BlueScale Web interface. You are now ready to set up replication on the nTier500 Intelligent Secondary Storage appliance. Before Creating Replication Sets through the BlueScale Interface...

  • Page 65: Creating A New Replication Set

    Chapter 6. Configuring Replication Creating a New Replication Set The BlueScale interface lets you create a new replication set in more than one way. You can choose to either: • Replicate a new folder, with the new folder added to both the local and remote host •...
  • Page 66 Figure 6-3 The New Replication option expanded without data. 4. Select a drive from the Local Location list. 5. Enter the name of the folder on the local nTier Intelligent Secondary Storage appliance to be replicated in the Folder Name field. Creating a New Replication Set...
  • Page 67 BlueScale firmware creates the replicated folder on that drive. If multiple drive letters appear, select one. Note: The remote host must be an nTier Intelligent Secondary Storage appliance with at least one NAS volume configured. Figure 6-4 The New Replication option expanded with data entered.
  • Page 68 Replicating an Existing Folder To replicate a currently unreplicated existing folder on the local host, specify the location of the folder on the remote host for the replicated folder. After replication, each folder contains a copy of the data in the other folder. Note: You can identify folder replication status in the Folders list by the icons for the folders.
  • Page 69 3. In the Folders list, select Edit for an unreplicated folder. The page expands to display the option to create a new replication set (Figure 6-6). If replication sets already exist for the nTier500 Intelligent Secondary Storage appliance, a remote host name displays in the Replicate to Remote Host field. Otherwise this field is blank.
  • Page 70 5. Select Find Remote Locations on [remote host name]. On identifying the remote host, information about it displays (Figure 6-7). If only one drive letter is available on the remote host, the BlueScale firmware creates the replicated folder on that drive. If multiple drive letters appear, select one.

  • Page 71: Displaying And Deleting Replication Sets

    Chapter 6. Configuring Replication Displaying and Deleting Replication Sets When editing replication sets, you can choose to view replication set information or delete the selected replication set. To edit a replication set, you can access it through its replication name or folder location.
  • Page 72 Editing a Replication Set by Name 1. In the Replications list, select Edit for the replication set. The page expands to display information about the replication set (Figure 6-9). Figure 6-9 Replication set editing options. 2. To keep the replication set, select Cancel. To delete the replication set, select Delete this replication, then select Continue.
  • Page 73 Chapter 6. Configuring Replication...

  • Page 74: Chapter 7. Using The Ntier500

    Displaying and Exiting the BlueScale Interface To display the BlueScale interface, open a Web browser and enter the host name or IP address of the Spectra nTier500 Intelligent Secondary Storage appliance, prefixed with https. The login page for the BlueScale interface displays. Follow the procedure in Logging into the Web Interface on page 41 to log into the interface.

  • Page 75: Displaying Component Status

    Chapter 7. Using the nTier500 Displaying Component Status The Overview page provides full system status at-a-glance. When the display tabs are green, it means that everything is running smoothly. Component tabs showing that component conditions are good. Figure 7-1 The Overview page. If a tab is red, it means that the corresponding component requires attention.
  • Page 76 Displaying Component Status Details To view the details of the status of any component, click the tab for that component. For example, in Figure 7-3, a user has selected the red RAID tab. When a tab is selected, the graphic changes to show a detail of that component. At the same time, additional information about the component displays.

  • Page 77: Displaying Messages

    Chapter 7. Using the nTier500 Displaying Messages In the BlueScale interface, when you select Messages on the left side of the page (Figure 7-4), the Messages page displays. The icon next to Messages indicates the highest severity level of any unread (unacknowledged) messages. The number listed, if any, shows the number of unread messages.
  • Page 78 When you select Messages (Figure 7-4), the Messages page provides detailed information for unread and previously read messages. Pay extra attention to any message flagged with the exclamation point or x, and follow any recommended steps. Contact SpectraGuard Support if you need help (see Contacting SpectraGuard Technical Support on page 102).
  • Page 79 Chapter 7. Using the nTier500 Marking Messages as Read The nTier500 may store hundreds of messages at a time. When you select Mark All as Read, the number and severity symbol next to Messages reset to reflect the status of new incoming messages.

  • Page 80: Displaying Drive Sled Locations

    Getting Information Displaying Drive Sled Locations A single nTier500 has 16 drive sleds (the bottom 8 drive sleds may be placeholders, depending on the nTier500 configuration). The Overview and Messages pages provide information about any drive that may need attention as well as the drive’s location. The Overview page indicates the locations of all drives (as shown in Figure 7-9).

  • Page 81: Displaying Applications

    Chapter 7. Using the nTier500 Displaying Applications The Applications page (Figure 7-10) displays information about services and applications that are currently running on the nTier500. To access this page, select General > Applications. Information for the following appears on the Applications page: •...
  • Page 82 Displaying Services Information The services information is displayed in the following columns: • Name of the application or service • Service status • Running, indicating that it is running • Stopped, indicating that it is not running • Startup type •...

  • Page 83: Accessing The Windows Desktop

    Chapter 7. Using the nTier500 Accessing the Windows Desktop Note: To access the nTier500 Windows desktop, use the Internet Explorer browser. The Windows Remote Desktop application used to access it does not support the Firefox browser. Internet Explorer may prompt you to install an ActiveX control the first time that you use this feature.
  • Page 84 4. When the Windows desktop displays, you are prompted to log in (Figure 7-13). Use the same login information that you use for the nTier500 BlueScale Web interface. Figure 7-13 The Windows Server login. Returning to the BlueScale Web Interface After you log into the Windows desktop, you can access the nTier500’s BlueScale Web interface by using one of the two different methods: •...

  • Page 85: Displaying Network Information

    Chapter 7. Using the nTier500 Displaying Network Information The Network page displays the network configuration information for the nTier500. To display this data, select Configuration > Network. For instructions on editing network connections, refer to Configuring Network Information on page 44. Figure 7-14 The Network page.

  • Page 86: Upgrading Firmware

    As this page displays, it automatically scans three locations for firmware files: • Top level directory of all disks, including all USB drives currently inserted • Specified package server, which defaults to the Spectra Logic Web site • Local storage on the nTier500’s boot disk drive...
  • Page 87 Figure 7-16 The Package Update page with available firmware package files listed. Notes on Package Locations Drives: Packages only appear under USB if a USB storage device is connected to the nTier500. Refer to Figure 7-17 to identify the location of the USB port.
  • Page 88 Archived Packages: Packages appear under Archived Packages only if they have already been stored to the nTier500’s local disk, which occurs automatically when you update the nTier500 to a new package. Note that archived package numbers and dates are not current. Using packages from this location downgrades the firmware level on the nTier500.

  • Page 89: Sending Information To Support

    Chapter 7. Using the nTier500 Sending Information to Support To open a support ticket about a new issue, or update a support ticket about an open issue, you can use AutoSupport. Using AutoSupport sends a log set that contains recent nTier500 trace and other information.
  • Page 90 Tabs display at the bottom of the color LCD screen. The icon on each tab corresponds to a status screen. Use the > and < buttons to move between tabs. The icons and their corresponding status screens are shown below. 16 Drives attached 16 Drives ready 1 2 3 .

  • Page 91: Shutting Down

    Chapter 7. Using the nTier500 Shutting Down To shut down your nTier500, follow the steps below. Do not power off the appliance using the Power button. These steps let you shut down the Windows operating system and automatically power off the system. 1.

  • Page 92: Chapter 8. Configuring Autosupport

    You can also choose to have the recipient receive AutoSupport Log (ASL) sets. The nTier500 can email an ASL monthly or when critical events occur. Spectra Logic uses monthly ASLs to track reliability of the nTier500.

  • Page 93: Selecting Autosupport

    Chapter 8. Configuring AutoSupport Selecting AutoSupport Use the BlueScale Web interface to display AutoSupport options. The Contact Information and Configuration options are typically filled out once and rarely edited after that. 1. Log into the BlueScale Web interface (Figure 8-1). Figure 8-1 The nTier500 Web interface.
  • Page 94 3. Identify the administrator or other staff member on your site to serve as the contact for issues regarding the nTier500, then enter the requested data in the Contact Information fields (Figure 8-3). Unless overridden for a specific ASL, this contact information is included in the body text of all email messages with ASLs.

  • Page 95: Configuring Options

    Chapter 8. Configuring AutoSupport Configuring Options The AutoSupport configuration options give you control over whether BlueScale can automatically send log set email messages in addition to the ones that you create. To configure AutoSupport options: 1. Select Configuration Options. The AutoSupport page expands to display the Configuration Options fields (Figure 8-4).

  • Page 96: Configuring Mail Recipients

    Figure 8-5 The Mail Recipients options displayed when first accessing the AutoSupport page. 2. Select Edit for the Spectra Logic mail recipient if setting up mail recipients for the first time. Subsequently, you can select Edit for any mail recipient already configured.

  • Page 97: Creating A New Mail Recipient

    Chapter 8. Configuring AutoSupport Creating a New Mail Recipient 1. Select New Mail Recipient.The AutoSupport page expands to display more Mail Recipients fields. Figure 8-7 The Mail Recipient options for new recipients. 2. Enter the requested data: • Recipient email address in the E-mail To: field •...

  • Page 98: Editing And Deleting Mail Recipients

    Editing and Deleting Mail Recipients Use the BlueScale interface to edit information about AutoSupport email recipients or to delete them. 1. Log into the BlueScale interface. 2. Select Maintenance > AutoSupport-> Mail Recipients. 3. Adjacent to a listed recipient, select Edit. The page expands, showing options to change and delete this recipient (Figure 8-8).

  • Page 99: Sending Information To Support

    Chapter 8. Configuring AutoSupport Sending Information to Support You can choose to send an email to SpectraGuard Technical Support by sending a log set—either a log set for a new issue or a follow-up log set to provide more information about an open issue.
  • Page 100 3. Choose the contact information for the incident by selecting a Contact option: • If you select Use default contact information, the contact information already configured for AutoSupport displays in the body text of the email with the log set file. •...
  • Page 101 Chapter 8. Configuring AutoSupport...

  • Page 102: Chapter 9. Warranty And Repair

    Warranty and Repair This chapter reviews the Spectra nTier500 Intelligent Secondary Storage appliance warranty and Spectra Logic’s repair policies and processes: • Contacting SpectraGuard Technical Support, covered below • RMA Returns on page 103 • Repair Policy on page 104 •...

  • Page 103: Rma Returns

    RMA Returns Your SpectraGuard Technical Support representative may ask you to return a problem component to Spectra Logic for servicing. To make a return for service: 1. Obtain a Return Materials Authorization (RMA) number from a SpectraGuard Technical Support representative. This number identifies the part on its arrival.

  • Page 104: Repair Policy

    Repair Policy Spectra Logic warrants the nTier500 to be in good working order for a period of one full year from the date of shipment from Spectra Logic or an authorized Spectra Logic dealer. Should this product fail to be in good working order at any time during this one-year period, Spectra Logic will, at its option, repair or replace this product at no additional charge except as listed below.

  • Page 105: Limited Warranty

    Telephone Support Toll-free (US and Canada) access to highly trained SpectraGuard Technical Support staff Monday through Friday from 8:00am-5:00pm, customer local time zone. An exception to telephone support is Spectra Logic and U.S. nationally recognized holidays. Software and Firmware Updates firmware as they become available.

  • Page 106: Upgraded Service Offerings

    Telephone Support Toll-free (US and Canada) access to our highly trained SpectraGuard Technical Support staff Monday through Friday from 8:00am-5:00pm, customer local time zone. An exception to telephone support is Spectra Logic and U.S. nationally recognized holidays. Software and Firmware Updates Spectra Logic provides updates to software and firmware as they become available.

  • Page 107: Spectraguard Premier

    A spare drive can be used to immediately replace a failed drive in the system, restoring full data protection in a timely manner. The drive that had the failure can be returned to Spectra Logic for replacement, as long as it is under warranty or a current support contract.

  • Page 108: Requirements For Service

    North America and the European Union. On-site Service Considerations for Parts Replacement An on-site service provider will be dispatched by Spectra Logic Technical Support once a determination has been made that a component of the unit requires replacement.
  • Page 109 Chapter 9. Warranty and Repair...

  • Page 110: Appendix A. Specifications

    Appendix A. Specifications This appendix contains the following information: • Specifications, covered below • nTier500 Power Requirements on page 111 • Environmental Specifications on page 112 Specifications Specifications Capacity Options: • 4 TB native, 3TB usable (eight 500GB SATA drives) •...

  • Page 111: Ntier500 Power Requirements

    Power cords included with this nTier500 are considered part of the unit and cannot be used with any other equipment. The power cables included with the Spectra nTier500 Intelligent Secondary Storage appliance are standard, three-conductor, 16-AWG power cords safe for 120-volt use in the United States and Canada.

  • Page 112: Environmental Specifications

    220 Volt-AC Power Cord for International Use The criteria for an international 220-volt AC power cord are as follows: • It must have an attachment plug of the proper type, rating, and safety approval for the intended country. • It must have a molded IEC 60320-type female connector to connect to the nTier500.
  • Page 113 Appendix A. Specifications...

  • Page 114: Appendix B. Regulatory And Safety Standards

    Appendix B. Regulatory and Safety This appendix contains information on the regulatory and safety standards that apply to the Spectra nTier500 Intelligent Secondary Storage appliance. See the following sections for detailed information on each: • Safety Standards, covered below • FCC Notice on page 115 •...

  • Page 115: Fcc Notice

    Boulder, CO 80301 declare under sole responsibility that the Spectra nTier500 Intelligent Secondary Storage appliance to which this declaration relates, meets the essential health and safety requirements and is in conformity with the EU Directives listed below using the relevant section of the following EU standards and other normative documents: EU EMC Directive 89/336/EEC.

  • Page 116: Weee Directive

    EN 60950-1 (EN 60950-1). Safety requirements of information technology equipment including electrical machines. The Spectra nTier500 Intelligent Secondary Storage appliance complies with all safety-relevant provisions referring to: • Protection against electrical hazards • Protection against hazards such as: • Mechanical hazards •...
  • Page 117 Appendix B. Regulatory and Safety Standards...

  • Page 118: Index

    44 connections to tape libraries iSCSI 45 connectivity 10 ethernet 16 Fibre Channel 16 SCSI 16 contact information Spectra Logic 4 technical support 102 creating AutoSupport mail recipients 97 DPM volumes 60–61 folders 49–51 volumes 58–59 replication sets 65–70 using a new folder 65–67...
  • Page 119 72 volume folders 52–53 volume shares 54 environment, specifications 112 Ethernet cables connecting 35 EU compliance 115 fax, Spectra Logic 4 FCC Notice 115 firmware packages archived 88 downloadable 87 locations 86, 87 on USB drives 87 firmware, upgrading 86–88 folders creating 49–51...
  • Page 120 48 Windows desktop, accessing 83–84 operating system, shutting down parts replacements SpectraGuard Classic 106 SpectraGuard Premier 107 SpectraGuard Standard 105 phone Spectra Logic 4 physical specifications 103 policies warranty repair 104 power cable 111 requirements 112 turning off 91...
  • Page 121 48 warnings AC power 3 high voltage 3 security certificate 41 warranty 102 repair policy 104 Web site Spectra Logic 4 WEEE 116 weight 103 Windows desktop 83–84 accessing 83 browser requirements 83 login information 42, 84 returning to BlueScale...

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