Calling - Polycom SoundStation IP 6000 User Manual

Calling

Symptom
There is no dial tone.
There is no audible ring tone.
A "hollow" phone icon displays
at the top of the screen.
Problem
Power is not correctly applied to
the phone.
Ringer volume is low, or the
Ring Type is set to Silent
Ring.
Outbound or inbound calling is
unsuccessful.
The phone is not registered to a
server.
Corrective Action
Verify that power is correctly applied to
the phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
Verify ringer volume and Ring Type:
• To adjust the ringer volume, press
either of the volume keys when the
phone is in the idle state.
• Check that the Ring Type is not set to
Silent Ring. (See Updating the Ring
Tone.)
Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
Ask your system administrator to register
the phone to a server.
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