Calling - Polycom SoundStation 6000 User Manual

Calling

Symptom
There is no dial tone.
There is no audible ring tone.
A "hollow" phone icon displays at
the top left of the screen.
Problem
Power is not correctly applied to
the phone.
Ringer volume is low, or the
Ring Type is set to Silent Ring.
Outbound or inbound calling is
unsuccessful.
The phone is not registered to a
server.
Troubleshooting Your Phone
Corrective Action
Verify that power is correctly applied to the
phone:
• Check that the display is illuminated.
• Ensure the network cable is inserted
properly on the underside of the
phone. (Try unplugging and
re-inserting the cable.)
Verify ringer volume and Ring Type:
• To adjust the ringer volume, press
either the volume up or volume down
key when the phone is in the idle state.
• Check that the Ring Type is not set to
Silent Ring. (See Updating the Ring
Tone on page 2-9.)
Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
Ask your system administrator to register
the phone to a server.
5 - 5