Troubleshooting Your Phone; Installation Configuration - Polycom SoundStation IP 6000 User Manual

Troubleshooting Your Phone

This chapter contains general troubleshooting information to help you solve any problems you might
encounter when you use the SoundStation IP 6000 conference phone. The tables in this chapter list
possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to
take.
To obtain more detailed troubleshooting information, you can access certain menus on your phone that
test your phone hardware. For more information, see
If your phone is unable to perform certain tasks, a warning icon,
can view details about phone issues from the Warnings screen. For more information, see
Phone Warnings.

Installation Configuration

Symptom
The display shows:
General configuration error
Unsupported configuration
Undo last configuration
change
Testing Phone Hardware
Problem
The phone installation
configuration is not supported.
.
, will display in the status bar. You
Corrective Action
Verify that you have installed the phone
and any components correctly:
• See Setting Up the Phone.
• Check that no more than two
microphones are installed.
• Contact your system administrator.
Investigating
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