Polycom SoundStation IP 6000 User Manual
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Polycom SoundStation IP 6000 User Manual

Phone for 8x8 virtual office
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See also: Administrator's Manual , User Manual
User Guide for the
®
®
Polycom
SoundStation
IP 6000
Phone for 8x8 Virtual Office
SIP 3.2.3
|
November, 2010
|
1725-15645-001 Rev. C

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  • Page 1: Polycom Soundstation Ip

    User Guide for the ® ® Polycom SoundStation IP 6000 Phone for 8x8 Virtual Office SIP 3.2.3 November, 2010 1725-15645-001 Rev. C...
  • Page 2 As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision.

  • Page 3: About This Guide

    About This Guide ® ® Thank you for choosing the Polycom SoundStation IP 6000 conference phone. This phone provides multi-person audio conferencing capabilities for medium to large conference rooms within a Session Initiation Protocol (SIP) internet telephony system. This guide provides everything you need to quickly use your new phone.

  • Page 4: Table Of Contents

    Contents Contents About This Guide........iii 1 Getting Started with Your Phone .
  • Page 5 Contents Managing Contacts ..........2–12 Viewing Your Local Contact Directory .
  • Page 6 Safety Notices ......Safety Notices–1 End-User License Agreement for Polycom® Software Index ......... . . Index–1...

  • Page 7: Getting Started With Your Phone

    Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance from your SoundStation IP 6000 conference phone. The phone is a next-generation phone with a modern industrial design, and the latest advancements in Polycom voice technology.

  • Page 8: Parts List

    Getting Started with Your Phone Parts List The following items are included in your basic SoundStation IP 6000 package: • SoundStation IP 6000 Conference Phone • 25-foot Network Cable • Quick Start Guide • AC Power Kit with: — Power Adapter —...

  • Page 9: Connecting Network And Power Sources

    Getting Started with Your Phone Connecting Network and Power Sources There are two ways to connect your phone to the network and a power source. Your system administrator can tell you which of the following methods best suits your teleconferencing needs: •...

  • Page 10: Ac Power

    Getting Started with Your Phone AC Power To connect your phone to the network using AC power, make sure you have the optional AC Power Kit. The AC Power Kit contains a Power Adapter, Regional Power Cord, and a Power Insertion Cable. The following figure shows how to connect your phone to the network using optional AC power.

  • Page 11: Connecting Optional Extension Microphones

    Before you use your phone, you or your system administrator will have to register it. For detailed information on how to register your phone after you install it, see Quick Tip 44011: Register Standalone SoundPoint IP, SoundStation IP, and Polycom VVX 1500 Phones, available at http://www.polycom.com/usa/en/support/ voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html...

  • Page 12: Before You Use Your Phone

    Getting Started with Your Phone Before You Use Your Phone Since you can customize your phone in many different ways, and your system Note administrator can enable and disable certain features, the user interface that displays on your phone may differ from the figures that appear in this guide. Before you use your phone, familiarize yourself with the phone’s features, the icons that display on the screen, and how to navigate menus and enter data.
  • Page 13 Getting Started with Your Phone Feature Description Speaker Allows for ringer and hands-free audio output. Microphones Provide 360 coverage by three internal microphones. LED Indicators Indicate phone and call status through three bi-color LEDs. The LEDs illuminate to indicate the following normal operational states: •...
  • Page 14 Getting Started with Your Phone The following figure shows the primary key buttons, controls, and indicators on your phone console: Item Description Select key Allows you to: • Select a field of displayed data • Toggle features on or off Scroll keys Allow you to: •...
  • Page 15 Getting Started with Your Phone Item Description Mute key Toggles the microphone on or off during a conversation by doing the following: • Stopping local audio from being heard at the far end of the call • Allowing local audio to be heard at the far end of the call Dial pad keys Contain 10 digits, 26 alphabetic characters, and...
  • Page 16 Getting Started with Your Phone Item Description Exit key Exits the current screen and returns to the previous menu. Menu key Allows you to: • Access additional features and configuration settings • Exit the current screen and return to the idle screen LCD graphic display Shows the time and date, menus, and soft keys,...

  • Page 17: Understanding Line And Call Icons

    Understanding Line and Call Icons Icon Line or Call State Description Active call using A call is in progress using Polycom HD Voice. The active call icons merge into one icon on ® Polycom HD Voice™ the phone screen. The following figure shows...

  • Page 18: Navigating Menus And Entering Data

    Getting Started with Your Phone Icon Line or Call State Description Ringing The phone is ringing. Unregistered Line The phone is unable to place and receive calls. Voice mail message You have a new voice mail message. See Using Voice Mail on page 3-18.
  • Page 19 Getting Started with Your Phone If you want to... Then do this... Enter text Press the dial pad keys one or more times. For example, to enter ‘A,’ press 2. To enter ‘C,’ press 222. Enter numbers, uppercase 1/A/a Press the soft key one or more times to characters, or lowercase select numerical, uppercase, or lowercase...

  • Page 20: Customizing Your Phone

    Customizing Your Phone You can customize your SoundStation IP 6000 conference phone by adjusting certain settings, including language, volume, time and date, display contrast, backlight intensity, and ring type. You can also add contacts to the phone’s local Contact Directory.

  • Page 21: Updating Preferences

    Customizing Your Phone • Updating the Ring Tone Updating Preferences The Preferences menu allows you to customize the language that displays on your phone and to specify how the time and date display on the idle screen. You can also enable your phone to save Corporate Directory search results, if Corporate Directory is set up on your phone (see Searching for Contacts in Your Corporate Directory...
  • Page 22 Customizing Your Phone The following figure shows the default format for the date and time display on the phone screen. To update the time and date display: Press , and then select Settings > Basic > Preferences > Time and Date. The Time and Date screen displays.
  • Page 23 Customizing Your Phone To change the order of the time and date display: Press , and then select Settings > Basic > Preferences > Time and Date > Clock Order. The Clock Order screen displays. Scroll to the clock order you want, and then press .

  • Page 24: Updating The Display Contrast

    Customizing Your Phone Updating the Display Contrast You can set how light or dark the screen appears. To adjust the contrast on the phone screen: Press , and then select Settings > Basic > Contrast. The Contrast screen displays. Press the Up or Down soft keys to increase or decrease the display contrast.
  • Page 25 Customizing Your Phone If you do not press any keys on the phone, after 20 seconds of the backlight turning on, the backlight dims (or changes) to medium in the following cases: • A call is in progress A call is on hold •...

  • Page 26: Updating The Ring Tone

    Customizing Your Phone Select Backlight Idle Intensity. The Backlight Idle Intensity screen displays. Scroll to the intensity you want, and then press . The default Backlight Idle Intensity is Low. If you selected a new intensity, press the Save soft key. If you did not select a new intensity, press Select Maximum Intensity.

  • Page 27: Selecting A Ring Tone

    Customizing Your Phone Selecting a Ring Tone You can choose a unique ring tone for your phone to identify it when it rings. To select a different ring tone: Press , and then select Settings > Basic > Ring Type. The Ring Type screen displays.

  • Page 28: Adjusting The Speaker And Ringer Volume

    Customizing Your Phone Press the Edit soft key. The Edit Contact screen displays. Use the Next soft key to scroll to Ring Type, and then enter a number corresponding to one of the ring types available. If a ring type is already assigned to the contact, but you want to change it, press the <<...

  • Page 29: Using Call Lists

    Customizing Your Phone Using Call Lists Your phone maintains lists of missed, received and placed calls. Each list can hold up to 100 entries. If you miss a call, the idle screen will display a message indicating the number of missed calls you have. To view information about the missed call, view your Missed Calls list (see Viewing Call Lists on page 2-10).
  • Page 30 Customizing Your Phone To manage a call list: Press , and then select Features > Call Lists. The Call Lists screen displays. Do one of the following: — To clear the records in a call list, select Clear, and then scroll to either Missed Calls, Received Calls or Placed Calls.

  • Page 31: Managing Contacts

    Customizing Your Phone To manage your call list (press the More soft key to view all these options): — To return the call, press the Dial soft key. — To edit the phone number (if necessary) before you dial the number or store the call details in your Contact Directory, press the Edit soft key.

  • Page 32: Viewing Your Local Contact Directory

    Customizing Your Phone Viewing Your Local Contact Directory To view your local Contact Directory: >> Press , and then select Features > Contact Directory. The Directory screen displays, listing all the contacts in your directory. Scroll to view all your contacts. You can use the # key to Page Down, and the * key to Page Up.

  • Page 33: Enabling Your Phone To Save Corporate Directory Search Results

    Customizing Your Phone Enabling Your Phone to Save Corporate Directory Search Results You can enable your phone to save Corporate Directory search results, and to remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the results of your last search, or the last person you selected, will display.

  • Page 34: Adding Contacts Manually

    Customizing Your Phone Adding Contacts Manually You can update your local Contact Directory manually, instead of importing contact information from a call list or a Corporate Directory. To add a contact manually: Press , and then select Features > Contact Directory. The Directory screen displays.
  • Page 35 Customizing Your Phone If you assign a speed dial index number that is already taken, the message “Speed dial index already exists” displays. If you enter an invalid speed dial index number (for example, 0 or 00), the message “Speed dial index is invalid” displays. For more information on speed dial index numbers, see Managing Speed Dial Entries...

  • Page 36: Adding Contacts From Call Lists

    Customizing Your Phone Press the Save soft key. Press to return to the idle screen. Adding Contacts from Call Lists You can save call information from a call list to your local Contact Directory. To add a contact to the local Contact Directory from a call list: Do one of the following: —...
  • Page 37 Customizing Your Phone Adding Contacts to Your Contact Directory from a Corporate Directory You can save any contact listed in your Corporate Directory (if it is set up on your phone) to your local Contact Directory. To add a contact to your Contact Directory from a Corporate Directory: Press , and then select Features >...

  • Page 38: Searching For Contacts

    Customizing Your Phone Searching for Contacts You can search for contacts in your local Contact Directory, or in a Corporate Directory (if this is set up on your phone). Searching for Contacts in Your Local Contact Directory Search for a contact by scrolling through the directory, or entering specific search criteria.

  • Page 39: Searching For Contacts In Your Corporate Directory

    Customizing Your Phone Searching for Contacts in Your Corporate Directory Search for a contact by entering specific search criteria. You can enable your phone to save Corporate Directory search results, and to Note remember the last person you viewed in the directory. Whenever you re-display Corporate Directory, the last search you performed will display, or the last person you selected will display.

  • Page 40: Updating Contacts In Your Local Contact Directory

    Customizing Your Phone The Advanced Find screen displays. Enter your search criteria, and then press the Submit soft key. The screen displays any successful matches. If you want to erase all your search criteria and enter new criteria before you submit Note your search, press the Clear soft key.

  • Page 41: Deleting Contacts From Your Local Contact Directory

    Customizing Your Phone Press the Edit soft key. The Edit Contact screen displays. Update the contact information. Use the Next and Prev soft keys to scroll between fields. For information on the fields you can update, see Adding Contacts Manually (step 3) on page 2-15 Press the Save soft key.

  • Page 42: Placing Calls To Contacts

    Customizing Your Phone Placing Calls to Contacts You can place calls to contacts from your local Contact Directory or from your Corporate Directory (if this is set up on your phone). To place a call to a contact in the local Contact Directory: Press , and then select Features >...

  • Page 43: Managing Incoming Calls

    Customizing Your Phone Managing Incoming Calls You can manage incoming calls from the contacts in your Contact Directory by doing the following: • Setting up a distinctive ring tone for a contact. • Rejecting calls from a particular contact by sending the call to your voice mail system.

  • Page 44: Diverting Calls

    Customizing Your Phone Press the Edit soft key. The Edit Contact screen displays. Use the Next soft key to scroll to the Auto Reject field, and then change the Auto Reject setting to Enabled. Use the scroll keys or the Change soft key to select Enabled.
  • Page 45 Customizing Your Phone Press the Edit soft key. The Edit Contact screen displays. Use the Next soft key to scroll to the Divert Contact field, and then enter the number of the party to whom you want to divert the call. You can enter a maximum of 32 characters.

  • Page 46: Using The Features Of Your Phone

    Using the Features of Your Phone Your SoundStation IP 6000 conference phone is designed to be used like a regular conference phone on a public switched telephone network (PSTN). You can place calls, transfer a call to someone else, conduct a multi-party conference call, or perform other basic and more advanced functions.

  • Page 47: Placing Calls

    Using the Features of Your Phone Placing Calls You can place a call off-hook (with a dial tone), or on-hook (without a dial tone). If you place a call off-hook, you have the option of dialing a contact using a URL or IP address, if this feature is enabled for your phone. You can also place calls (on-hook and off-hook) using speed dial numbers (see Placing Calls Using Speed Dials...

  • Page 48: Placing Calls Using Speed Dials

    Using the Features of Your Phone Note Instead of entering a phone number from memory, you can access call lists, directories, and speed dial lists to display and dial the number for you. • To access a call list, press the Menu key, and then select Features > Call Lists >...

  • Page 49: Answering Calls

    Using the Features of Your Phone Answering Calls To answer a call: >> Press or the Answer soft key. The three LEDs flash green when the phone rings. To ignore Incoming calls, press the Reject soft key (for private lines) or the Note Silence soft key (for shared lines).

  • Page 50: Redialing Numbers

    Using the Features of Your Phone To mute the microphone if you use external microphones: >> Press on the phone or the button on the top of the external microphones. To turn off the Mute feature, press again. Redialing Numbers You can redial the last number you dialed, or search a list of placed calls to find a previously-dialed number.

  • Page 51: Hosting Local Conference Calls

    Using the Features of Your Phone To place a call on hold: >> During a call, press the Hold soft key. The console LEDs flash red to indicate that a call is on hold. The following screen shows Jane Smith on hold. The Resume soft key now displays on the screen.

  • Page 52: Setting Up A Conference Using The Conference Soft Key

    Using the Features of Your Phone Setting Up a Conference Using the Conference Soft Key To set up a conference using the Conference soft key: Call the first party. See Placing Calls on page 3-2. Press the Confrnc soft key. The active call is placed on hold. Note If configured for single key-press conferences, the conference participant hears the dial tone and ringback when the conference host places the call to the new party.

  • Page 53: Holding And Resuming Conferences

    Using the Features of Your Phone Holding and Resuming Conferences When you place a conference call on hold, you place all other conference participants on hold. To place a conference call on hold: >> From the Active:Conference screen, press the Hold soft key. The Hold:Conference screen displays.

  • Page 54: Ending Conferences

    Using the Features of Your Phone Ending Conferences You can end a conference, and your connection to the other parties, by pressing the End Call soft key. When you use the End Call soft key, the other parties remain connected. To end a conference: >>...

  • Page 55: Transferring Calls

    Using the Features of Your Phone Please record first and last name then press # . Create a Conference - (Option 2): Enter your extension then press # . Enter your password then press # . (Voicemail Password) • Create a conference that expires in 2 weeks press 1 •...

  • Page 56: Performing A Blind Transfer

    (If you want to cancel the transfer before the call is placed, and return to the original call, press the Cancel soft key.) The call automatically transfers to the party you specified. Forwarding Calls Polycom IP 6000 phone offers two methods of call forwarding: • Online Call Forwarding •...

  • Page 57: Online Call Forwarding

    Using the Features of Your Phone Note 8x8 recommends using online call forwarding instead of phone-based call forwarding so that your call forwarding instructions are stored online instead of on your phone. If you set your call forwarding rules on your phone, they will not be in effect if your phone is disconnected from an Internet connection.
  • Page 58 Using the Features of Your Phone To forward calls to another extension: From the idle screen, press the Forward soft key. The Forwarding Type Select screen displays. Scroll to the forwarding type you want, and then press . The options are: —...
  • Page 59 Using the Features of Your Phone — If you selected Busy, the Call Forward Busy screen displays. Enter a number to forward all future incoming calls to when you are already in another call. Press the Enable soft key. If you selected the forwarding type Always, a moving arrow displays on the idle screen next to the directory number.

  • Page 60: Forwarding Calls Dynamically

    Using the Features of Your Phone Forwarding Calls Dynamically You can manually forward a call to another number while your phone rings. To forward an incoming call to another extension: While your phone rings, press the Forward soft key. The Call Forwarding screen displays. Enter the number to forward the incoming call to.

  • Page 61: Returning The Last Call

    Using the Features of Your Phone To toggle Do Not Disturb on or off, press When you enable Do Not Disturb, a flashing icon, , displays at the top left of the screen. When you disable Do Not Disturb, the registered line icon, , displays instead.

  • Page 62: Using The Corporate Directory

    Using the Features of Your Phone Using the Corporate Directory To use the Corporate Directory to make a call: Press and select Applications, then select Apps Home, then Corporate Directory Listing. Browse up and down the directory list and select the person you wish to call (speed dial).

  • Page 63: Using Voice Mail

    Using the Features of Your Phone To update a speed dial entry in your contact directory: Press , and then select Features > Contact Directory. The Directory screen displays. Scroll to the user’s entry, and then press the Edit soft key. The Edit Contact screen displays.

  • Page 64: Call Recording

    Using the Features of Your Phone To listen to voice mail messages: Press , and then select Features > Messages > Message Center. The Messages screen displays, indicating the number of urgent, new, and old messages you have. To listen to your voice mail, press the Connect soft key, and then follow the voice or visual prompts on the screen.
  • Page 65 Using the Features of Your Phone To enable call recording: Log on to your Virtual Office Online dashboard at http://virtualoffice.8x8.com Select the Settings button, and then select the My Services tab. Update your Call Recording settings and press Save. You can return to Virtual Office Online at any time to update your Call Recording settings.

  • Page 66: Troubleshooting Your Phone

    Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use the SoundStation IP 6000 conference phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and recommended corrective actions to take.

  • Page 67: Power And Startup

    Troubleshooting Your Phone Power and Startup Symptom Problem Corrective Action The display shows “Network Link The network cable is not properly Verify that the network cable is properly is Down.” connected. connected: • Check the cable termination at the switch or hub (furthest end of the cable from the phone).

  • Page 68: Controls

    Troubleshooting Your Phone Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the phone does Try the following: not respond. • Check for a response from other feature keys or from the dial pad. •...

  • Page 69: Access To Screens And Systems

    Troubleshooting Your Phone Access to Screens and Systems Symptom Problem Corrective Action There is no response when you The phone is not in an active Try the following: press a feature key. state. • Press the keys more slowly. • Call the phone to confirm that inbound call display and ringing is normal.

  • Page 70: Calling

    Troubleshooting Your Phone Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: • Check that the display is illuminated. • Ensure the network cable is inserted properly on the underside of the phone.

  • Page 71: Displays

    Troubleshooting Your Phone Displays Symptom Problem Corrective Action There is no display. Power is not correctly applied to Verify that power is correctly applied to the the phone. phone: The display is incorrect. • Check that the display is illuminated. The display has bad contrast.

  • Page 72: Safety Notices

    Polycom, Inc. Do not remove (or allow anybody else to remove) any product identification, copyright or other notices.
  • Page 73 Replacement products or parts may be new or reconditioned. Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package.
  • Page 74 Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada. CE and VCCI Mark This SoundStation IP 6000 phone is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/ED and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
  • Page 75 DoC # СПД 1917. Expiry 03/28/2011. New Zealand Telepermit Polycom SoundStation IP 6000 Handsfree VoIP Conference Telephone PTC 216/08/012 PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network.

  • Page 76: End-User License Agreement For Polycom® Software

    Agreement. 1. GRANT OF LICENSE. Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the Software Product included with the Polycom product that incorporates or uses the Software Product (the “Product”).
  • Page 77 If the Software Product is labeled as an upgrade, you must be properly licensed to use the software identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your eligibility for the upgrade.
  • Page 78 Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
  • Page 79 10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom for any reason, please contact the Polycom office serving your country.

  • Page 80: Index

    Join soft key 3–7 backlight intensity, updating 2–5 splitting 3–8 backlight on intensity, about 2–5 conference phone. See SoundStation IP 6000 Blind soft key 3–11 Confrnc soft key 3–6 blind transfer, about 3–10 Connect soft key 3–19 blind transfer, performing 3–11...
  • Page 81 Index contacts adding to Contact Directory 2–14 fields, enabling and disabling 1–13 calling 2–23 forwarding calls 3–11 deleting 2–22 online call forwarding 3–12 managing 2–12 saving from Corporate Directory 2–18 searching for in Contact Directory 2–19 hardware, troubleshooting 5–6 searching for in Corporate Directory 2–20 setting ring types for 2–8 HD Voice, about 1–11 storing in Contact Directory 2–12...
  • Page 82 3–2 and the Silence feature 3–4 optional accessories for phone 1–2 silent ring, answering calls with 3–4 soft keys, about 1–9 SoundStation IP 6000 package contents 1–2 accessories for 1–2 parts list for phone 1–2 customizing 2–1 features, list of 1–6...
  • Page 83 Index time and date display, updating 2–2 transferring calls 3–10 troubleshooting phone issues 5–1 unregistered line, description of 1–12, 5–5 uppercase characters, entering 1–13 URLs, dialing 3–2 URLs, entering 1–12 View Persistency setting 2–14 voice mail, using 2–24, 3–18 volume keys, about 1–8 volume, adjusting 1–8, 2–9 Index - 4...

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