Team Calling - Polycom CX600 User Manual

Team Calling

You can set up a group of people to answer your incoming
calls. This feature may be useful if you are part of a work
group in which any of you can accept incoming calls.
*These features are not available for Mac users.
You can configure team-calling to ring you and your team-
call group simultaneously, or you can set a delay so that
your calls ring you first and then the rest of the group after
a specified number of seconds. When you set up a team of
one or more people to answer your calls, you become the
'team leader' of your calls. As a team leader:
• If your Presence is set to Offline or Do Not Disturb,
your calls are routed to the team;
• If your designated team is unable to answer, your
missed call goes to your voice mail; and
• If contacts with the 'Friends & Family' privacy rela-
tionship call you, the call will not be forwarded to the
team-call group.
Note: this feature requires that you and all the members of
your team-call group are using UniCom Enterprise Voice.
To configure team calling:
1. In the Lync main window, click the Lync
button.
2. Select Call Forwarding.
3. To set up the members of your team-call group,
click on the 'Edit my team-call group
The Call Forwarding – Team-Call Group dialogue box
opens.
4. Click on the Add...
logue box opens.
5. In the new dialogue box, select any number of your
contacts to add to your team, or search for your
team members in the search field at the top of the
Add Contacts dialogue box.
6. Then click OK. The contacts you select appear in
the Call-Forwarding – Team-Call dialogue box.
7. Click the OK button.
Once you have a team-call group established (See sec-
tion 'Configuring Your Team-Call Group'), you can set the
parameters by which Lync will forward your calls to your
colleagues. You may adjust the delay after which your calls
are forwarded to members of the group, from instantaneous
to after several seconds.
To turn on team-calling in Lync:
1. In the Lync main window, click the Lync
button. The Options environment opens.
2. Select Call Forwarding
sidebar.
3. Click on the 'Simultaneous
button.
4. Then, in the drop-down menu for Simultaneous
Calling, select the My Team- Call Group
Continued on next page
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Options
members' link.
button. The Add Contacts dia-
Options
from the Options menu
Calling' radio
option.
Options
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