Mitel MIVOICE OFFICE 400 User Manual page 44

Phoning
Activating intrusion/answering
You want to implement intrusion in a current call.
Intrusion allows you to access a current call between two call parties and
listen to their conversation. The call party to which you have initiated intru-
sion is notified (display and sound signals). Your call party can then
respond () to intrusion or reject it.
You can block intrusion; see "Protecting yourself against calls", page 75.
This function must be saved to a configurable function key with Self Ser-
vice Portal (see chapter "Configuring or deleting a key assignment",
page 81).
Notes:
• Your system administrator must grant you intrusion rights.
• Intrusion may infringe on your national data protection provisions or be
permitted only under certain circumstances. If you intend to use this
function, you should therefore notify your call party in advance.
Activating intrusion (the users are talking):
1. Press the function key for Intrusion.
2. Enter the call number of the user you want as per the key configuration.
➔
The intrusion tone indicates that the function has been activated.
➔
If the user has blocked intrusion, connection set up will be cancelled.
Answering intrusion:
Press the
➔
You will be connected with the user who has activated intrusion; the first call
party is put on hold.
Rejecting intrusion:
Press the
➔
Intrusion will be rejected; you remain connected to your first call party.
Activating/answering silent intrusion
Silent intrusion (intrusion without prior notice) is a variation of the intrusion
function and is used primarily in call centres.
Another user can connect to your active call and listen to the conversation
without you or your call party noticing. Unlike with intrusion, there is neither
a display nor a sound signal to indicate use of the function.
44
Answer softkey.
End softkey.
Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/1.0 – R4.0 – 06.2015