Using Functions Before/While In A Call - Mitel MIVOICE OFFICE 400 User Manual

Phoning
Pick up the handset.
➔
The phone is now enabled. The external user is called.
Note:
The default PIN setting '0000' is not accepted (for more information on the PIN,
see chapter "Changing the PIN", page 73).

Using functions before/while in a call

This section explains the special features provided by your phone
before you make a (second) call or while you are in a call.
Requesting a callback
You want to talk to a certain person. The person is busy or does not
answer. You can make callback requests to both internal and external
users. Not all providers support this function.
If the called party is busy, you can activate an automatic callback. In this
case, your phone will start ringing as soon as the party you are trying to
reach goes on-hook. When you pick up the handset, the person you want
to call is dialled directly. If the called party does not answer, you can also
request a callback. The user then obtains a message indicating your call-
back request on his display.
This function must be saved to a configurable function key with Self Ser-
vice Portal (see chapter "Configuring or deleting a key assignment",
page 81).
Notes:
• You can activate only one callback at a time.
• An unanswered callback request will automatically be cancelled by the
system after about 30 minutes.
Activating callback:
You called someone and hear the busy tone or the ring-back tone. Press the
function key for Callback.
➔
Depending on the communication system you hear the acknowledgement tone.
Put the handset on-hook.
➔
The display shows
(Mitel 6865 SIP only).
Clear callback:
Press the function key for Callback.
➔
Callback request is deleted.
32
Call expected. The LED of the function key is switched on
Mitel 6863 SIP / Mitel 6865 SIP
eud-1663/1.0 – R4.0 – 06.2015