Trouble Shooting - Alpha ESS SMILE5 Installation, Operation & Maintenance Manual

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TROUBLE SHOOTING

Error Server
Error Analysis
Category Error Code
1 Network Card_Fault
2 Rtc_Fault
4 E2prom_Fault
8 INV_Comms_Error
16 Grid_Meter_Lost
32 PV_Meter_Lost
64 BMS_Lost
EMS
128 UPS_Battery_Volt_Low
256 Backup_Overload
512 INV_Slave_Lost
1024 INV_Master_Lost
2048 Parallel_Comm_Error
4096 Parallel_Mode_Differ
1 Over Temperature
BMS
16 Charge Over-current
TROUBLE SHOOTING
Trouble Shooting
Please contact AlphaESS service center.
Please contact AlphaESS service center.
Please contact AlphaESS service center.
Please update the inverter firmware.
If the problem has not been solved, please
contact AlphaESS service center.
Please check the communication order and
connectivity between the grid meter and
EMS.
Please check the communication order and
connectivity between PV meter and EMS.
Please check the communication order and
connectivity between BMS and EMS.
Please charge the battery.
Please check whether the critical load of
the inverter exceeds the loading capacity
of the inverter.
Please update the inverter firmware.
If the problem has not been solved, please
contact AlphaESS service center.
Please update the inverter firmware.
If the problem has not been solved, please
contact AlphaESS service center.
Please turn off the parallel connection mode
and check if the configuration is correct and
the communication cables are normal.
Please turn off the parallel connection mode
and check if the configuration is correct.
Please wait for the battery temperature to
decrease.
Please wait for battery to recover from
over-current.
TROUBLE SHOOTING
Error Server
Error Analysis
Category Error Code
Discharge
64
Over-current
128 Multi Master error
256 Cell Over-voltage
Mos High
512
Tempera-ture
Discharge Low
1024
Tem-perature
Mos DriverFeedback
2048
Error
4096 Cell Under-voltage
BMS
Firmware Versions
8192
Inconsistence
16384 Current error
32768 Mos error
The Slave Battery
1048576
Communication Lost
Charge Low
2097152
Temperature
Dial Switching Mode
4194304 in Parallel Modules
Inconsistence
Master Battery
8388608
Communication Lost
58
Trouble Shooting
Please wait for battery to recover from
over-current.
Please turn on all batteries in 30 seconds
after power-off.
It is forbidden to charge the battery and
wait for the battery to recover from
over-voltage.
Please shut down the system and wait for
2 hours before restart.
It is forbidden to charge or discharge the
battery and wait for the battery
temperature to rise.
Please contact AlphaESS service center.
It is forbidden to discharge the battery and
wait for the battery to recover from
under-voltage.
Upgrade batteries with inconsistent firmware
versions to the same
Check whether the wiring and check
whether inverter load exceed the maximum
discharge power of the battery.
Please restart the battery system. If there is
still a problem, please contact the service
center.
Please check if the communication cable
between the slave battery and BMS is not
connected or restart the battery.
Please confirm that the ambient temperature
is higher than 0℃.
Please check whether the dial switching
mode of parallel battery modules are
consistent.
Please check if the communication cable
between the master battery and BMS is not
connected or restart the battery.