Alpha ESS SMILE5 Installation, Operation & Maintenance Manual
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Alpha ESS SMILE5 Installation, Operation & Maintenance Manual

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V01
INSTALLATION & OPERATION&
MAINTENANCE MANUAL OF SMILE5
ENERGY STORAGE SYSTEM (ESS)

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Summary of Contents for Alpha ESS SMILE5

  • Page 1 INSTALLATION & OPERATION& MAINTENANCE MANUAL OF SMILE5 ENERGY STORAGE SYSTEM (ESS)

  • Page 3: Disclaimer

    DISCLAIMER DISCLAIMER Copyright © AlphaESS Co., Ltd. 2022. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of AlphaESS Co., Ltd. The material furnished in this document is believed to be accurate and reliable. The information and recommendations in this document do not constitute commitments or warranties in the form of assignments.

  • Page 4: Copyright Statement

    COPYRIGHT STATEMENT COPYRIGHT STATEMENT This manual is under the copyright of Alpha ESS Co., Ltd. with all rights reserved. Please keep the manual properly and operate in strict accordance with all safety and operating instructions in this manual. Please do not operate the product before reading through...

  • Page 5: Table Of Contents

    CONTENT CONTENT DISCLAIMER ..................... 1 COPYRIGHT STATEMENT ................2 CONTENT ......................3 1. INTRODUCTION .................... 7 1.1. Content and Structure of this Document ..........7 1.2. Target Group ..................7 1.3. Levels of Warning Messages ..............8 1.4. Definition of Abbreviations and Nouns ..........9 2.
  • Page 6 CONTENT 4. Storage and Transport ................31 4.1. Storage ....................31 4.1.1. Inverter Storage ........................31 4.1.2. Battery Storage ........................31 4.2. Transport ....................32 5. Mounting ..................... 33 5.1. Checking the Outer Packing ..............33 5.2. Scope of Delivery .................. 33 5.3.
  • Page 7 CONTENT 6.6.1. Electrical Connection Between the Inverter and SMILE-Bat series ...... 60 6.6.2. Electrical Connection Between the Inverter and M4856-P ........61 6.6.3. AUX/LAN/PV-CT/DRM、RRCR/GRID-CT、Meter/RS485/BMS Connection ..62 6.7. Mounting the Inverter Cable Cover and Battery Front cover.... 63 7. Installer Account Register and Install New System ........ 65 7.1.
  • Page 8 11.2. Packing the Product ................. 103 11.3. Disposing of the Product ..............103 12. Specification ................... 104 12.1. Datasheet of Inverter SMILE5-INV ..........104 12.2. Datasheet of Battery ................ 106 13. Appendix 1: System Overview .............. 109 14. Appendix 2: Regional Application Standard ........110...

  • Page 9: Introduction

    INTRODUCTION 1. INTRODUCTION 1.1. Content and Structure of this Document This document is valid for product of SMILE5 system which include inverter SMILE5- INV and battery M4856-P, SMILE5-Bat, SMILE-Bat-5.8P, SMILE-Bat-10.1P, SMILE-Bat- 10.3P, SMILE-Bat-13.3P. This document describes the mounting, installation, commissioning, configuration, operation, troubleshooting and decommissioning of the product as well as the operation of the product user interface.

  • Page 10: Levels Of Warning Messages

    INTRODUCTION 1.3. Levels of Warning Messages The following levels of warning messages may occur when handling the product DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 11: Definition Of Abbreviations And Nouns

    INTRODUCTION 1.4. Definition of Abbreviations and Nouns alternating current application auxiliary battery battery management system direct current energy management system inverter photovoltaic...

  • Page 12: Safety

    The SMILE5 system is suitable for indoor and outdoor installation. The SMILE5-INV must only be operated with PV arrays of protection class II in accordance with IEC 61730, application class A. The PV modules must be compatible with this product.

  • Page 13: Safety Instructions For Battery

    Safety 2.2. Safety Instructions for Battery 2.2.1. General Safety Precautions Overvoltage or wrong wiring can damage the battery pack and cause  deflagration, which can be extremely dangerous. All types of breakdown of the battery may lead to a leakage of electrolyte or ...

  • Page 14: Important Safety Instructions

    Safety 3. If the battery pack is on fire, do not try to extinguish but evacuate people immediately. There may be a possible explosion when batteries are heated above 150° C. When the battery pack is burning, it leaks poisonous gases. Do not approach. Effective ways to deal with accidents ...
  • Page 15 Safety Danger to life due to danger voltages on the battery pack. There is danger voltage at the pin connector for the power cable. Reaching into the pin connector for the power cable can result in lethal electric shock. Do not open the battery pack. ...
  • Page 16 Safety Damage to the inverter due to electrostatic discharge. Touching electronic components can cause damage to or destroy the inverter  through electrostatic discharge. Ground yourself before touching any component.  Damage due to cleaning agents. The use of cleaning agents may cause damage to the product and its ...
  • Page 17 Safety Danger to life due to electric shock when touching live system components in case of a ground fault. When a ground fault occurs, parts of the system may still be live. Touching live parts and cables can result in death or lethal injuries due to electric shock. Disconnect the product from voltage sources and make sure it cannot be ...

  • Page 18: Symbols Explanation

    Safety 2.4. Symbols explanation Symbols on the type label of the inverter: Symbol Explanation Beware of a danger zone This symbol indicates that the product must be additionally grounded if additional grounding or equipotential bonding is required at the installation site. Beware of electrical voltage The product operates at high voltages.
  • Page 19 Safety Symbols on the type label and warning label of the battery pack. Symbol Explanation Beware of a danger zone This symbol indicates that the battery pack must be additionally grounded if additional grounding or equipotential bonding is required at the installation site. Risk of chemical burns Risk of explosion Observe the documentation...

  • Page 20: Product Introduction And Application Scenarios

    Product Introduction and Application Scenarios 3. Product Introduction and Application Scenarios 3.1. Nomenclature introduction Complete designation Designation in this document SMILE5-INV Inverter M4856-P, SMILE5-Bat, SMILE-Bat-5.8P, Battery SMILE-Bat-10.1P, SMILE-Bat-10.3P, SMILE-Bat-13.3P SMILE5 System Energy storage system/System 3.2. Product Description 3.2.1. Inverter Electrical Interface Introduction...

  • Page 21: Inverter Display Interface Introduction

    Product Introduction and Application Scenarios 3.2.2. Inverter Display Interface Introduction SMILE5-INV Interface Table 1 Function Description Object Name Description Red: The inverter is in fault. Green: The battery is in charging or discharging. Indicator LED Green: The inverter is in normal state.
  • Page 22 Product Introduction and Application Scenarios 3.2.2.1 Main interface of the Inverter LCD Main displays the inverter working status and information, including: 1. Power: Current PV power 2. Total: Total power generation. 3. Battery: Current remaining battery power (SOC). 4. Normal: Current working state of the equipment, including Standby.
  • Page 23 Grid Consumption interface displays today’s or total load consumption from grid INV Gen. interface displays today’s or total electricity quantity generated from SMILE5-INV. Bat Gen. interface displays today’s or total electricity quantity discharged from the battery. PV Gen. interface displays today’s or total electricity quantity generated from the PV-panels.
  • Page 24 Product Introduction and Application Scenarios Grid Charge interface displays today’s or total electricity quantity battery charging from the grid. PV Charge interface displays today’s or total electricity quantity battery charging from the PV-panels. Error Logs interface displays the 10 latest fault records of this device, including the name of the fault and time of error.
  • Page 25 Product Introduction and Application Scenarios Step4: Set on-grid capacity, storage ca- Step5: Click the Battery Function and pacity and number of PV strings (MPPT check battery type SMILE5-BAT. number). Step6: Check SOC Calibration function Step7: Check the Battery Ready set No.
  • Page 26 Product Introduction and Application Scenarios Step12: If you use CT meter, please set Step13: If you use UPS function, CT meter enable and the relevant ration please set the mute as YES in UPS System interface and the relevant Frequency. Step14: Click System in the setting Step15:...

  • Page 27: Battery Introduction

    Product Introduction and Application Scenarios Figure 1 Date&Time Setting Interface Figure 2 Date&Time Setting Interface Step16: Click Language to set lan- Step17: Make sure all the following guage number is correct. 3.2.3. Battery Introduction Battery pack appearance and Dimensions...
  • Page 28 Product Introduction and Application Scenarios Different colors of inner grids of the battery LED display represent different states： green for SOC state, red for error state. The LED indicators provide information about the SOC operational status of the battery pack. Item SOC Status Description...
  • Page 29 Product Introduction and Application Scenarios Connection area overview of SMILE5-BAT and SMILE-Bat-5.8P Position Designation Battery+ Power Connector Battery- Power Connector Grounding BMS COM Ports Battery Power Button Battery Breaker Battery LED Display Connection area overview of SMILE-Bat-10.1, SMILE-Bat-10.3, SMILE-Bat-13.3P. *Only SMILE-Bat-13.3P has one pair of battery power ports.

  • Page 30: Application Scenarios

    *The breaker of the battery pack is switched off when shipped. 3.3. Application Scenarios AlphaESS SMILE5 system (includes inverter SMILE5-INV and battery M4856-P, SMILE5- Bat, SMILE-Bat-5.8P, SMILE-Bat-10.1P, SMILE-Bat-10.3P, SMILE-Bat-13.3P) can be ap- plied in DC-coupled systems (mostly new installation), AC-coupled systems (mostly retrofit) , Hybrid-coupled systems (mostly retrofit, and increase the PV capacity), and...

  • Page 31: Dc-Coupled Storage System

    Product Introduction and Application Scenarios 3.3.1. DC-coupled Storage System DC-coupled Storage System – Scheme 3.3.2. AC-coupled Storage System AC-coupled Storage System–Scheme...

  • Page 32: Hybrid-Coupled Storage System

    Product Introduction and Application Scenarios 3.3.3. Hybrid-coupled Storage System Hybrid-coupled Storage System – Scheme...

  • Page 33: Storage And Transport

    Storage and Transport 4. Storage and Transport 4.1. Storage 4.1.1. Inverter Storage The following requirements should be met if the inverter is not put into use directly: 1. Do not unpack the inverter. 2. Keep the storage temperature at -40~70° C and the humidity at 5%~95% RH. 3.

  • Page 34: Transport

    Storage and Transport 8. Batteries should be delivered based on the "first in, first out" rule. 9. The warehouse keeper should collect battery storage information every month and periodically report the battery inventory information to the planning department. The batteries that have been stored for nearly 6 months should be recharged timely. 10.

  • Page 35: Mounting

    If any damage is found, do not unpack the product and contact your dealer as soon as possible. 5.2. Scope of Delivery Check the scope of delivery for completeness and any externally visible damage. Contact your distributor if the scope of delivery is incomplete or damaged. SMILE5-INV SMILE5-INV Cable Cover Holder for Wall Bracket...
  • Page 36 Mounting SMILE5-BAT, SMILE-BAT-5.8P, SMILE-BAT-10.1P, SMILE-BAT-10.3P, SMILE-BAT-13.3P Battery SMILE-Bat Series Wall Anchor Wall Panel Communication Cable X1 Quick Installation Bat Power Cable M5*10 Screw Guide (1 black, 1 red) X2 M4856-P Battery Pack Expansion Bracket Wall Anchor M5*10 Screws ST6*55 X8...

  • Page 37: Requirements For Mounting

    Do not mount the system in potentially explosive atmospheres.  5.3.1. Basic Requirements The SMILE5-INV inverter is suitable for indoor and outdoor use.  For battery pack, we have both indoor version and outdoor version, please check the batter type label.

  • Page 38: Mounting Structure Requirements

    Mounting 5.3.3. Mounting Structure Requirements The mounting structure where the system is mounted must be fireproof.  Do not mount the system on flammable building materials.  Ensure that the mounting surface is solid enough to bear the weight load. ...

  • Page 39: Mounting Space Requirements

    Mounting 5.3.5. Mounting Space Requirements Reserve sufficient clearance around the product to ensure sufficient space for  installation, maintenance and heat dissipation. The side clearance is a recommendation. Keep the clearance as short as you can if  there is no influence to the operation and maintenance. Recommended clearances for SMILE-Bat series Recommended clearances for M4856-P Reserve sufficient clearance around the product to ensure sufficient space for...

  • Page 40: Preparing Tools And Instruments

    Mounting 5.4. Preparing Tools and Instruments Category Tools and Instruments Hammer drill (with a Ф10 Torque socket wrench Multimeter (DC voltage mm drill bit) SW10 range ≥ 1000 V DC) T20 screwdriver Diagonal pliers Wire stripper (torque range: 0-5 N m) L＜200mm Installation Rubber mallet...

  • Page 41: Mounting The Product

    Mounting 5.5. Mounting the Product 5.5.1. Mounting the Battery 1）for SMILE-BAT series batteries a. Take out the battery from the carton, transport it to the installation site with a hand- cart which bearing capacity should be greater than 200kg, tied with bandage. b.
  • Page 42 Mounting For mounting multiple batteries, please follow as above steps. If you will install extra batteries by side, please keep the distance between two batteries greater than 300mm. You can install extra batteries up to 6 batteries in a system. 2）for battery M4856-P a.Take out the battery from the carton, transport it to the installation site.
  • Page 43 Mounting f. Pick up the battery into the wall mounting bracket. g. Secure the battery to the wall mounting bracket, tighten them using a Torx screw- driver (TX 20, torque: 2.5 Nm). Mounting more M4856-P batteries upwards as follows.
  • Page 44 Mounting 1) Secure the expansion bracket to the M4856-P wall bracket to be mounted on its bottom with two nuts provided. 2) Place the above assembly to the below M4856-P wall bracket on the top positioning fit, and then mark the drill positions. 3) Set the wall bracket aside and drill the marked holes with drill Φ10.
  • Page 45 Mounting Mount the expansion battery M4856-P downwards as follows. 1) Secure the expansion bracket to the M4856-P wall bracket to be mounted on its top with two nuts provided. 2) Locate the above assembly to the top M4856-P wall bracket on its bottom position- ing fit, and then mark the drill positions.

  • Page 46: Mounting The Inverter

    Mounting 5.5.2. Mounting the Inverter There are 2 kinds of position plates in the attachment of SMILE5-INV. M4856-P Position Plate SMILE-Bat Series Position Plate Locate the right position plate to the wall panels of SMILE-Bat series. Locate the left position plate to the wall bracket of M4856-P.
  • Page 47 Tighten the wall bracket and the inverter sides with screw M5*12 (X2) (tool: T20 screwdriver, torque: 2Nm). f. Attach two holders of SMILE5-INV cable cover to the sides of the bottom of the inverter and tighten them (tool: T20 screwdriver, torque: 2Nm)..

  • Page 48: Mounting The Wifi Module

    Mounting 5.5.3. Mounting the WiFi Module Remove the WiFi cover from the top of the inverter with Torx 20 screwdriver. Tighten the WiFi module on the top.

  • Page 49: Electrical Connection

    Electrical Connection 6. Electrical Connection Precautions Before connecting cables, ensure that all breakers of the inverter and the battery packs and all the switches connected to inverters and the battery packs are set to OFF. Otherwise, the danger voltage of the energy storage system may result in electric shocks.

  • Page 50: Cable Requirements For Connection

    Electrical Connection 6.1. Cable Requirements for Connection Conductor Cross Outer Cable Type Section Diamet Source Area Range Standard PV cable in Battery power Delivered with the industry (recom- 25mm cable the battery mended type: PV1-F) Standard network ca- 0.12 ～ 0.2 ble in the industry Battery (recommended type:...

  • Page 51: Connecting Additional Grounding

    BAT circuit breakers in the energy storage system are switched OFF and cannot be reactivated. An external grounding bar is provided at the bottom of the SMILE5-INV. Prepare M5 OT terminals, strip the grounding cable insulation, insert the stripped part of the grounding cable into the ring terminal lug and crimp using a crimping tool.

  • Page 52: Ac Connection

    For Australia and New Zealand installation site, the neutral cable of grid side and backup side must be connected together, otherwise backup output function will not work. Description Max. Current Breaker Type for SMILE5-INV Grid Side 32.6A Backup Side 21.7A...

  • Page 53: Grid And Backup Connection

    AC connector. 8. Plug the AC connector into the socket for the AC connection. When doing so, align the AC connector so that the key on the SMILE5-INV AC socket is inserted into the keyway on the AC connector bush insert.
  • Page 54 Installation steps for backup side PS: Follow-up steps for disassembling the AC connector: To disassemble the backup connectors from the SMILE5-INV. 1、Unscrew the backup connector counterclockwise until it can't be rotated. 2、Take out the slotted screwdriver and insert the its blade into the slot of the AC...

  • Page 55: Ct Connection & Electricity Meter Connection

    6.4.1. Acrel Meter Connection The electricity meter should be mounted and connected at the grid transition point (feed-in point) so that it can measure the grid reference and feed-in power. Alpha ESS currently provides 4 different power meter solutions:  SM60A: single-phase meter ...
  • Page 56 Electrical Connection 6.4.4.1 Meter SM60A (If Applicable) 6.4.4.1.1 SM60A connect (with meter plug), if applicable: SM60A connect (with meter plug) 6.4.4.1.2 SM60A connect (with meter plug), if applicable: SM60A connect (without meter plug) Connect the power meter （PIN 5，6）to the meter port（PIN 3，6）using the RJ45 cable.
  • Page 57 Electrical Connection 6.4.4.3 ACR10R Meter (if applicable) 6.4.4.3.1 DC-Coupled System ACR10R three-phase Connection (DC-Coupled System) 6.4.4.3.2 AC / Hybrid-Coupled System ACR10R three-phase Connection (AC / Hybrid-Coupled System)
  • Page 58 Electrical Connection Connect the power meter (PIN 21, 22) to the meter port of the cable box (PIN 3, 6) using the Rj45 cable. For AC / Hybrid-system, there are two meters needed: If the ACR10 meter is used as a grid meter, the direction of arrow in CT should point to the energy storage system instead of the grid.
  • Page 59 Electrical Connection Step 1: Click the “Enter” button to enter Step 2: Click the “Enter” button to input the menu interface. the password. The initial password is 0000. Then click the “Enter” button. Step 3: You will get into the code inter- Step 4: Please set the meter address by face.
  • Page 60 Electrical Connection 6.4.4.4.3 ACR10R There are 5 buttons on the meter's front: 1. Enter key 2. Arrow to the right 3. Up arrow 4. SET button 5. FN key (no function) Step 1: Activate the meter display by Step 2: Use the arrow keys to select pressing any key.

  • Page 61: Pv Connection

    (AC/Hybrid system), the address is set to “006”. The baud rate is set to 9600. 6.5. PV Connection Please ensure the follows before connecting PV strings to the SMILE5-INV: Make sure the open voltage of the PV strings will not exceed the max. DC input ...

  • Page 62: Electrical Connection Between The Inverter And Battery Packs

    Take out the battery communication cable from the battery package b. Lead the battery communication cable through the cable gland of the COM connec- tion cover of SMILE5-INV, don’t tighten the swivel nuts of the cable glands, insert the RJ45 plugs to the BMS communication port.

  • Page 63: Electrical Connection Between The Inverter And M4856-P

    Lead the battery communication cable through the cable gland of the COM connec- tion cover of SMILE5-INV, don’t tighten the swivel nuts of the cable glands, insert the RJ45 plugs to the BMS communication port. Power cable connection: a.

  • Page 64: Aux/Lan/Pv-Ct/Drm、Rrcr/Grid-Ct、Meter/Rs485/Bms Connection

    The system and the Demand Response Enabling Device (DRED) must be connected in the same network. Only DRM0 is available for SMILE5-INV. 3) Take out 6 pin terminal block for AUX connection. To do wiring connection, insert a screwdriver (blade width: 1.2 mm) into the relative connection position side.

  • Page 65: Mounting The Inverter Cable Cover And Battery

    After finishing electrical connection of energy storage system, do the following operations. Take out the cable cover of SMILE5-INV, and align it with the periphery of the inverter housing, press it down along the lower edge of the inverter housing.
  • Page 66 Electrical Connection Lift up the front cover, push it forward to place if there is a front cover for Battery SMILE-Bat series. For Battery M4856-P, take out the front cover of M4856-P, and align the hole on the front cover with the power button on the battery body, then push it in place.

  • Page 67: Installer Account Register And Install New System

    Installer Account Register and Install New System 7. Installer Account Register and Install New System 7.1. Register on APP 7.1.1. Download and Install APP 1．Android device users can download the App through major Android application markets such as Google Play. 2．IOS device users can search for “AlphaESS”...

  • Page 68: Overview Of Functions For Installer Account

    Installer Account Register and Install New System 7.1.3. Overview of Functions for Installer Account...

  • Page 69: Install New Systemaustralian Installer

    Installer Account Register and Install New System 7.1.4. Install New SystemAustralian Installer You can find the SN and check code on the label of the Battery with EMS. Scan or type in. After login, click “Install new system” Please enter your installer account and click install New system to bind the system to your account and set the system.
  • Page 70 Installer Account Register and Install New System Fields that are not marked "optional" need to be filled in. Click "Next" to go to the installation steps interface.

  • Page 71: Regiter On Alphacoud

    Installer Account Register and Install New System The safety standard must be set correctly If you select a safety standard which is not valid for your country and purpose, it can cause a disturbance in the energy storage system and lead to problems with the grid operator.

  • Page 72: Install New System

    Installers who haven't yet registered need to click “Register” to visit the registration page. Please refer to “AlphaCloud Online Monitoring Webserver Installers User Man- ual”, which you can get from AlphaESS sales and get license number from relevant sales from Alpha ESS.
  • Page 73 Log in to your installer account and choose Storage System Maintenance> "Install new system" to register new sys- tem at Alpha ESS. Enter the system S/N, check code, license, installation date and click the save button. The red in front of it is required. Click the Browse button to select the attachment you...

  • Page 74: Powering On And Off The System

    3) Switch off the PV switch at the bottom of the SMILE5-INV if there is any. 4) Switch off the PV switch between the PV string and the SMILE5-INV if there is any. 5) Switch off the battery breaker which is at the bottom of the SMILE5-INV.

  • Page 75: Commissioning

    COMMISSIONING 9. COMMISSIONING 9.1. Checking Before Power-On No. Check Item Acceptance Criteria The mounting space is proper, and the mounting Mounting environment environment is clean and tidy, without foreign objects. Battery pack and The battery pack and inverter are mounted correctly, securely, and reliably.

  • Page 76: Wifi Module Configuration And Parameter Settings

    COMMISSIONING 9.3. WiFi Module Configuration and Parameter Settings 9.3.1. WiFi Configuration This section is for users who have an energy storage system with a WiFi module. AlphaESS App is able to configure the network, set system basic parameter, monitor system operation status and check configuration information. Click ”WiFi Configuration”...
  • Page 77 COMMISSIONING Select the WiFi Select the WiFi Module Signal Router Signal This is default pass code Enter WiFi router password The system will not be able to connect to the internet without WiFi configuration.
  • Page 78 COMMISSIONING 9.3.1.1 Basic Parameters Settings DC Mode Three mode options: DC/AC/Hybrid Storage PV capacity: PV capacity on the energy storage inverter side 5 kW Storage PV Capacity On the grid side, if only a CT is installed, please select CT for grid side. If the grid meter is installed, please select Meter for grid side.
  • Page 79 COMMISSIONING AC Mode Three mode options: DC/AC/Hybrid PV capacity on the PV-inverter (on-grid) side On the grid side, if only a CT is installed, please select CT for grid side. If the grid meter is installed, please select Meter for grid side. If this meter is a CT meter and the CT ratio is not 1, please select CT below and input the Meter CT Ratio.
  • Page 80 COMMISSIONING Hybrid Mode Three mode options: DC/AC/Hybrid PV capacity on the PV-inverter (on-grid) side Storage PV capacity: PV capacity on the energy storage inverter side 5 kW Storage PV Capacity On the grid side, if only a CT is installed, please select CT for grid side.

  • Page 81: Direct Commissioning On Wifi Configuration

    COMMISSIONING The safety standard must be set correctly If you select a safety standard which is not valid for your country and purpose, it will cause a disturbance in the energy storage system and lead to problems with the grid operator.
  • Page 82 COMMISSIONING 9.3.2.2 Check the Running State of PV and Battery Switch off the AC breaker between the grid port on the energy storage inverter  and the grid, and switch off the AC breaker between the backup port on the energy storage inverter and the loads.
  • Page 83 COMMISSIONING 9.3.2.3 Check the UPS State Please connect an essential electrical appliance to the socket of backup load. Or  switch on an essential electrical appliance already connected on the backup load port of the inverter. Switch on the AC breaker on the backup port of the energy storage inverter. ...

  • Page 84: Installing New System And Settings On The App

    COMMISSIONING 9.4. Installing New System and Settings on the APP 9.4.1. Download and Install the APP 9.4.2. Register as an Installer If you don’t have an installer account, please register first. Get the license No. from your distributor. If you already have an installer account, please log in directly. 9.4.3.
  • Page 85 COMMISSIONING You can find the SN check code on the label of the Battery with EMS. Scan or type in. After login, click “Install new system” Australian Installer Please enter your installer account and click “Install New System” to bind the system to your account and set the system.

  • Page 86: Check The Running State On-Line

    COMMISSIONING field, which has six fixed options (NSW, QLD, VIC, SA, TAS, WA). If SA is selected for Region, two more fields are added which are Agent and NMI. Fields that are not marked "optional" need to be filled in. Click "Next"...
  • Page 87 COMMISSIONING Step2 Select “ON” to Charge Batteries from Grid” please set the “Charging period 1” for the time and the SOC would be 100 under this operation. Step3 GRID – The relative value should be like this:Load = PV ± Battery Battery should be in charging...

  • Page 88: Check The Pv Generation And Discharging Function Of The Product

    COMMISSIONING 9.5.2. Check the PV Generation and Discharging Function of the Product Step1: Please switch off the PV switch on the energy storage inverter and the AC breaker on the PV inverter if there is any. Switch on some larger loads to see the battery discharging status.

  • Page 89: Check The Ups State Of The Product

    COMMISSIONING 9.5.3. Check the UPS State of the Product Please connect an essential electrical appliance to the socket of backup load. Or  switch on an essential electrical appliance already connected on the backup load port of the energy storage inverter. Switch on the AC breaker on the backup port of the energy storage inverter.

  • Page 90: Maintenance And Troubleshooting

    Maintenance and Troubleshooting 10. Maintenance and Troubleshooting 10.1. Routine Maintenance Normally, the energy storage system need no maintenance or calibration. However, in order to maintain the accuracy of the SOC, it is recommended to perform a full charge calibration for SOC (charging battery until the charging power is 0) on the battery at regular intervals (such as two weeks).

  • Page 91: Troubleshooting

    Maintenance and Troubleshooting 10.2. Troubleshooting 10.2.1. Inverter Error Troubleshooting Error No. Error Description Solution 1. If it happens occasionally, the inverter can re- cover automatically, no processing is required. 100005 BUS_OVP1 2. If it persists, please contact the customer ser- vice center for further check.
  • Page 92 Maintenance and Troubleshooting 1. If it occurs frequently and accompanied by an insulation resistance alarm, please check accord- ing to the abnormal insulation resistance alarm repair guidence; 100008 GFCI_fault 2. If it occurs frequently, accompanied by other alarms, and the inverter has been unable to con- nect to the grid for power generation, it can be judged that the inverter is faulty and contact customer service for further check.
  • Page 93 Maintenance and Troubleshooting 1. If the alarm occurs during the initial installa- tion, check whether the battery voltage is within the allowable range, and check whether the in- verter breaker and the battery switch are closed; 100026 BAT_UVP 2. If the alarm occurs during operation, check whether the breaker is tripped, and check whether the battery BMS alarms is happens.
  • Page 94 Maintenance and Troubleshooting Error Error Description Solution Disconnect the Backup load and restart the inverter. If the fault can be cleared, then 100042 Output_short the load side is shorted; If the fault can't be cleared, please contact the customer ser- vice center for further check.
  • Page 95 Maintenance and Troubleshooting 1. Restart the system and check whether the fault persists. 100058 AFCI_check_protect 2. If it persists, please contact the customer service center for further check. Internal procedures are not compatible, 100060 Dsp_selfcheck please contact customer service for repair. 1.
  • Page 96 Maintenance and Troubleshooting 1. If it happens occasionally, the inverter can recover automatically, no processing is required. 100165 data storage error 2. If it continues to appear, it can be judged that the inverter is faulty and please contact customer service for further check.
  • Page 97 Maintenance and Troubleshooting The inverter is in the grid overvoltage de- rating state. This setting is related to the grid high voltage alarm. Please check the 110004 dc_power_alarm grid voltage and confirm the Level 1 over- voltage protection value setting with cus- tomer service.
  • Page 98 Maintenance and Troubleshooting the MPPT. 2. Check the number of solar panel mod- ules and adjust the number if necessary. 1. If it occurs occasionally, it is a short-term abnormality of the power grid. The inverter will resume normal operation after detect- ing that the power grid is normal, and no processing is required.
  • Page 99 Maintenance and Troubleshooting 3. Restart inverter and ensure whether the fault is existing. 1. If it occurs occasionally, it is a short-term abnormality of the power grid. The inverter will resume normal operation after detect- ing that the power grid is normal, and no processing is required.
  • Page 100 Maintenance and Troubleshooting 1. Restart the system and check whether the fault persists. 110030 ISO Alarm 2. If it persists, please contact the customer service center for further check. 1. Check whether the internal temperature reaches 60 degrees when the fan alarm is confirmed through the Alpha-ESS APP or web server.
  • Page 101 Maintenance and Troubleshooting 1. Restart the system and check whether the fault persists. 110036 FLASH ID Alarm 2. If it persists, please contact the customer service center for further check. Error Error Description Solution 1. Restart the system and check whether the fault persists.
  • Page 102 Maintenance and Troubleshooting 3. Check whether the solar panel string is shielded. 4. If the PV string is clean and not shielded, check whether the PV modules are aging or deteriorated. Input Power Limit Normal in low light conditions, no pro- 110049 Alarm cessing is required.

  • Page 103: Battery Protection Description

    Maintenance and Troubleshooting 10.2.2. Battery Protection Description Protection Description Troubleshooting Indictor Code Display Wait for automated recovery. Temperature In case the problem is not difference recovery for a long time, call for service. Stop discharging and High charging until this code is temperature eliminated and wait for the temperature to drop.

  • Page 104: Battery Error Description

    Maintenance and Troubleshooting 10.2.3. Battery Error Description Error LED Indictor LED display Description Troubleshooting Code Temperature Error 01 Please restart the battery. sensor failure If the problem is not resolved, please call for Error 05 MOSFET error service. Switch on circuit breaker Circuit breaker Error 06 after powering off the...

  • Page 105: Uninstallation & Return

    Uninstallation & Return 11. Uninstallation & Return 11.1. Removing the Product Procedure Step 1: Power off the energy storage system by following instructions in Chapter  8.2 Powering Off the System. Step 2: Disconnect all cables from the product, including communication cables, ...

  • Page 106: Specification

    Specification 12. Specification 12.1. Datasheet of Inverter SMILE5-INV Model SMILE5-INV Input DC (PV side) Recommended max. PV power 7.5 kW Max. PV input voltage 550V Rated voltage 360V Start-up voltage MPPT voltage range 70~540V Max. input current Per MPPT 15A/15A Max.
  • Page 107 Specification L/N/PE，230 V Rated grid voltage Rated grid frequency 50 / 60 Hz Rating grid output current 21.7 A Power factor >0.99 (0.8 leading - 0.8 lagging) THDi < 2% Protection class Overvoltage category Efficiency (Inverter side) Max. efficiency (PV to AC) >97.3% Max.

  • Page 108: Datasheet Of Battery

    Specification 12.2. Datasheet of Battery Model M4856-P Battery type LFP (LiFePO4) Weight 32 kg Dimension (W*D*H) 610 * 226 * 302 mm Ingress protection IP21 / IP65 Energy capacity 2.9 kWh Usable capacity 2.8 kWh Nominal voltage 51.2 V Operating voltage range 48 ~ 57.6 V Internal resistance ≤15 mΩ...
  • Page 109 Specification Model SMILE5-BAT Battery type LFP (LiFePO4) Weight 73 kg Dimension (W*D*H) 610 * 207 * 629 mm Ingress protection IP21 / IP65 Energy capacity 5.7 kWh Usable capacity 5.5 kWh Nominal voltage 51.2 V Operating voltage range 48 ~ 57.6 V Internal resistance ≤...
  • Page 110 Specification SMILE-BAT- SMILE-BAT- SMILE-BAT- Model 10.1P 10.3P 13.3P Battery type LFP (LiFePO4) Weight 95 kg 97 kg 121 kg 610 * 236 * 693 610 * 236 * 737 610 * 236 * Dimension (W*D*H) 816mm Ingress protection IP65 IP21 IP65 Energy capacity 10.1 kWh...

  • Page 111: Appendix 1: System Overview

    Appendix 1: System Overview 13. Appendix 1: System Overview...

  • Page 112: Appendix 2: Regional Application Standard

    Appendix 2: Regional Application Standard 14. Appendix 2: Regional Application Standard Please check with your local grid company and choose the correspond Regional Appli- cation Standard, the power quality modes Volt-var and Volt-Watt will be running au- tomatically. (Only for regions with AS/NZW 4777.2 safety regulations). Regional application Standard Electric Company Australia A...
  • Page 113 Appendix 2: Regional Application Standard...

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