COPYRIGHT STATEMENT COPYRIGHT STATEMENT This manual is under the copyright of Alpha ESS Co., Ltd. with all rights reserved. Please keep the manual properly and operate in strict accordance with all safety and operating instructions in this manual. Please do not operate the product before...
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CONTENT 7. Installer Account Register and Install New System ...........51 7.1. Registeration on APP ..................51 7.1.1. Download and Install APP ......................... 51 7.1.2. Register as Installer Account ......................51 7.1.3. Overview of Functions for Installer Account ................52 7.1.4. Install New System ..........................53 7.2.
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11.2. Packing the Product ..................83 11.3. Disposing of the Product ................83 12. Specification ......................84 12.1. Datasheet of SMILE-S5/B5 ................84 12.2. Datasheet of Battery SMILE-5P ..............86 13. Appendix 1: System Overview ................87 14. Appendix 2: Regional Application Standard ............ 93...
INTRODUCTION 1. INTRODUCTION 1.1. Content and Structure of this Document This document is valid for product of SMILE-S5/B5 and expandable battery pack SMILE-BAT-5P. This document describes the mounting, installation, commissioning, configuration, operation, troubleshooting and decommissioning of the product as well as the operation of the product user interface.
INTRODUCTION 1.3. Levels of Warning Messages The following levels of warning messages may occur when handling the product DANGER indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury.
INTRODUCTION 1.4. Definition of Abbreviations and Nouns alternating current application auxiliary battery battery management system direct current energy management system inverter photovoltaic...
The product is suitable for indoor and outdoor installation. SMILE-S5 must only be operated with PV arrays of protection class II in accordance with IEC 61730, application class A. The PV modules must be compatible with this product.
Safety 2.2. Safety Instructions for Battery Pack 2.2.1. General Safety Precautions Overvoltage or wrong wiring can damage the battery pack and cause • deflagration, which can be extremely dangerous. All types of breakdown of the battery may lead to a leakage of electrolyte or •...
Safety Firefighting instructions • 1. If fire occurs when charging batteries, if it is safe to do so, disconnect the battery pack circuit breaker to shut off the power to charge. 2. If the battery pack is not on fire yet, extinguish the fire before the battery pack catches fire.
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Safety Risk of chemical burns from electrolyte or toxic gases. During normal operation, no electrolyte can leak from the battery pack and no toxic gases can form. Despite careful construction, if the battery pack is damaged or a fault occurs, it is possible that electrolyte may be leaked or toxic gases may form.
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Safety Danger to life due to electric shock when live components or DC cables are touched. When exposed to sunlight, the PV array generates high DC voltage which presents in the DC conductors. Touching the live DC cables can result in death or lethal injuries due to electric shock.
Safety 2.4. Symbols on the label Symbol Explanation Beware of a danger zone This symbol indicates that the product must be additionally grounded if additional grounding or equipotential bonding is required at the installation site. Beware of electrical voltage The product operates at high voltages. Beware of hot surface The product can get hot during operation.
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Safety Symbols on the type label and warning label of the battery pack. Symbol Explanation Beware of a danger zone This symbol indicates that the product must be additionally grounded if additional grounding or equipotential bonding is required at the installation site.
Product Introduction and Application Scenarios 3. Product Introduction and Application Scenarios 3.1. Nomenclature introduction SMILE-S5/B5 Location Name Explain SMILE Residential system S5: 5kW Single-phase hybrid inverter S5/B5 B5: 5kW Single-phase battery inverter Complete designation Designation in this document SMILE-S5/B5 Energy storage system/System/Product...
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Product Introduction and Application Scenarios Inverter LED Signals Status Description On: system is in working mode normally Normal Flicker: system is in standby mode or self-checking process Off: system is in fault mode or off Off: system is in working mode normally or off Fault On: system is in fault mode On: network connection is normal...
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Product Introduction and Application Scenarios PV Connectors*** Communication Ports ( CAN/RS485,BMS, LAN, Meter/Grid-CT, DRM**, PV-CT, AUX ) Battery Breaker* of the Inverter Backup Connector Grid Connector Inverter LED Display Battery LED Display Battery Breaker of the Battery Pack * Battery Power Button Battery+ Power Connector Battery- Power Connector BMS COM Ports...
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Product Introduction and Application Scenarios Battery Introduction Dimension(W×H×D):640×345×250mm Different colors of inner grids of the battery LED display represent different states: green for SOC state, red for error state. The LED indicators provide information about the SOC operational status of the battery pack.
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Product Introduction and Application Scenarios Overview of the Battery Pack Connection Area Position Designation Battery Breaker of the Battery Pack* Battery Power Button Battery+ Powe r Connector Battery- Power Connector BMS COM Ports Battery LED Display *The breaker of the battery pack is switched off when shipped.
Product Introduction and Application Scenarios 3.3. Application Scenarios Part B Inverter Part A Part C PART A+PART C :DC-coupled Storage System • PART A+PART B :AC-coupled Storage System • PART A+PART B+ PART C :Hybrid-coupled Storage System •...
Storage and Transport 4. Storage and Transport 4.1. Storage The following requirements should be met if the product is not put into use directly: 1. Don’t unpack the product. 2. The product should be stored in a clean and dry place and be protected from dust and water vapor corrosion.
Storage and Transport 4.2. Transport During transportation, please follow these guidelines: 1. Priority to use the original packaging for transportation. If the original packaging is not available, put the product inside a suitable cardboard box and seal it properly. 2. Handle with care, choose the corresponding handling method according to the weight, and pay attention to safety.
Mounting 5.3. Requirements for Mounting Danger to life due to fire or explosion Despite careful construction, electrical devices can cause fires. Do not mount the product in areas containing highly flammable materials or gases. • Do not mount the product in potentially explosive atmospheres. •...
Mounting 5.3.4. Mounting Angle and Stack Requirement The product should be mounted on the wall. The installation angle requirement is as follow: Do not mount the product at forward tilted, side tilted, horizontal, or upside • down positions. 5.3.5. Mounting Space Requirements Reserve enough space around the product to ensure sufficient space for •...
Mounting 5.5. Mounting the Product 5.5.1. Mounting the Product Dimensions of wall bracket (mm) The steps to mount the product are listed below: a. Remove the wall bracket from the product, place it on the wall where the product will be mounted, and use a marker to locate the drill positions. b.
M4 flange nuts (tools: SW7 sleeve, torque: 1.6 Nm). c. Use four M4 flange nuts to fix the wall bracket assembled in the step 1 to the wall bracket of SMILE-S5/B5. d. Mark the positions according to holes on the bracket and remove the assembled wall bracket.
Mounting (X6) Ø10mm ≥70mm SW10 M6*16(X4) 5.5.3. Mounting the WiFi Module Remove the WiFi cover from the top of the inverter with Tool: 20 screwdriver. Tighten the WiFi module on the top.
Electrical Connection 6. Electrical Connection Precautions Before connecting cables, ensure that all breakers of the product and the battery pack and all the switches connected to product and the battery pack are set to OFF. Otherwise, the high voltage of the product may result in electric shocks. The device damage caused by incorrect cable connections is not covered •...
PV1-F) Standard network cable in the industry Delivered (recommended 0.12 ~0.2 mm² with the communic- type: Cat5e, FTP, (AWG26~AWG24) Smile-S5/B5 ation cable UV-resistant for outdoor use) Standard network cable in the industry Purchased 0.12 ~0.2 mm² (recommended 4 ~ 6 ※...
Electrical Connection 6.2. Connecting Additional Grounding Electric shock hazard Before doing electrical connection, please ensure the PV switch & all AC and BAT circuit breakers are switched off and cannot be reactivated. An external grounding connection is provided at the left side of the product. Prepare M5 OT terminals, strip the grounding cable insulation, insert the stripped part of the grounding cable into the ring terminal lug and crimp using a crimping tool.
If these factors are ignored, it increases the danger of the circuit breaker tripping under normal operating conditions. Description Max. Current Breaker Type for SMILE-S5/B5 Grid Side 30.4A Backup Side 21.7A The maximum allowable AC circuit breaker specification for grid and...
Electrical Connection 6.3.3. Grid and Backup Connection The steps for connecting the backup power cable as follows: 1. Disconnect the circuit breakers and secure it against reconnection. 2. Dismantle the AC cable by 40 mm. 3. Shorten L and N by 5 mm each, so that the grounding conductor is 5 mm longer. This ensures that the grounding conductor is the last to be pulled from the screw terminal in the event of tensile strain.
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Electrical Connection For Australia and New Zealand installation, the neutral cable of grid side and backup side must connect together, otherwise backup output function will not work. PS: Follow-up steps for disassembling the AC connector: To disassemble the AC connectors from the product. 1、Unscrew the AC connector counterclockwise until it can’t be rotated.
Electrical Connection 6.4. CT Connection & Electricity Meter Connection Item Current Scenarios 100A Grid-CT, PV-CT DTSU666-3*230V 5(80)A Three phase meter (without CT) DTSU666-3*230V 100A/40mA 100A Three phase meter (with CT) DTSU666-3*230V 250A/50mA 250A Three phase meter (with CT) 6.4.1. CT Connection The CT cables for grid CT and PV CT have been installed with the product when shipped.
Electrical Connection DC-coupled Storage System AC-coupled Storage System and Hybrid-coupled Storage System 6.4.2. Meter Connection Loosen the swivel nuts of the cable glands on the COM connection cover, and unscrew the four screws on the corners, then you will see the meter communication ports.
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Electrical Connection 1. DSTU666-3*230V 5(80)A: Three-phase meter (without CT) connection Wiring at single-phase feed-in Wiring at three-phase feed-in 2. DSTU666-3*230V 100A/40mA,DTSU666-3*230V 250A/50mA: Three-phase meter (with CT) connection Wiring at single-phase feed-in...
Electrical Connection Wiring at three-phase feed-in Grid CT PV CT GRID 1--------IA (White) 31--------IA(White) 2----------L1 3--------IA (Blue) 33--------IA (Blue) 5----------L2 4--------IB (White) 34--------IB (White) 8----------L3 6--------IB (Blue) 36--------IB (Blue) 10-------- N 7--------IC (White) 37--------IC (White) 9--------IC (Blue) 39--------IC (Blue) 6.4.3. Configuring the Meter Model Grid Meter Address PV Meter Address...
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Electrical Connection 1. DTSU666-3*230V 5(80)A: Three-phase meter (without CT) When the meter is used as Grid meter, please follow the steps below to complete the address setting. When the meter is used as PV meter, please follow the steps below to complete the address setting.
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Electrical Connection Step 2: Click "Save" and wait a few minutes to refresh the page. When the “Meter Model” displays DTSU666 model, the setting is successful. It is forbidden to tick CT to modify the CT ratio. Meter Setting on AlphaAPP Step 1: When the system work mode is selected as DC, only tick "Meter"...
Demand Response Enabling Device (DRED) must be connected in the same network. Only DRM0 is available for SMILE-S5/B5. Take out six pin terminal block for AUX connection. To do wiring connection, insert a screwdriver (blade width: 1.2 mm) into the relative connection position side.
T568B 1.2N.m 6.6. PV Connection This chapter is only suitable for SMILE-S5. Please ensure the follows before connecting PV strings to the inverter: Make sure the open voltage of the PV strings will not exceed the max. DC input ...
Electrical Connection 6.7. Electrical Connection of Expandable Battery Packs Please follow the below steps for battery pack expansion connection. 1. Remove the cable cover by unscrewing the M4 screw at the top manually. Remove the rubber plugs from the battery cover, and then remove the cover after unscrewing all screws with T20 screwdriver.
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Electrical Connection Last battery 4. Connect the positive power cable from battery 2 to battery 1 (tool: T20 screwdriver, torque: 3 Nm). Battery 1 Battery 2 5. Connect the negative power cable from battery 2 to battery 1 (tool: T20 screwdriver, torque: 3 Nm).
Electrical Connection 6.8. Mounting the Battery Cover and Cable Cover After finishing electrical connection of expandable battery packs, do the following operations. Mounting the Battery Cover 1. Assemble front cover and side cover of the expandable battery with 3 M4 flange nuts (tools: SW7 sleeve, torque: 1.6 Nm).
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Electrical Connection Mounting the Cable Cover a. Unscrew the two screws, take out the holder for cable cover from package and hang on the screws, then tighten the two screws. b. Insert the cable cover in the order shown by the arrow as following figure until the cable cover is mounted in place.
Installer Account Register and Install New System 7. Installer Account Register and Install New System 7.1. Registeration on APP 7.1.1. Download and Install APP 1.Android device users can download the App through major Android application markets such as Google Play. 2.IOS device users can search for “AlphaESS”...
Installer Account Register and Install New System 7.1.4. Install New System You can find the SN check code on the label of the Battery with EMS. Scan or type in. After login, click “Install new system” Australian Installer Please enter your installer account and click install New system to register the system to your account and set the system.
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Installer Account Register and Install New System fill in the Street (NMI), Suburb (NMI) and Postcode (NMI) fields and add a new Region field, which has six fixed options (NSW, QLD, VIC, SA, TAS, WA). If SA is selected for Region, two more fields are added which are Agent and NMI.
Installer Account Register and Install New System The safety standard must be set correctly If you select a safety standard which is not valid for your country and purpose, it can cause a disturbance in the energy storage system and lead to problems with the grid operator.
Installer Account Register and Install New System In this form, all fields with a red star are compulsory, and you can select the finally users or installation procedures. *Serial number: EMS serial number (please see the label located at the inverter right side) *Username: 5-15 letters / numbers *Password: 5-15 letters / numbers / characters...
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Log in to your installer account and choose Storage System Maintenance> "Install new system" to register new system at Alpha ESS. Enter the system S/N, check code, license, installation date and click the save button. The red in front of it is required. Click the Browse button to select the attachment...
Powering On and Off the product 8. Powering On and Off the product 8.1. Powering on the Product Procedure 1) Switch on the battery breaker at right side of the battery. 2) Switch on the battery breaker located at the middle left of the energy storage inverter.
The mounting space is proper, and the mounting environment environment is clean and tidy, without foreign object. Expandable battery The expandable battery pack and Smile-S5/B5 are pack and Smile- mounted correctly, securely, and reliably. S5/B5 mounting The WiFi module is mounted correctly, securely, and...
COMMISSIONING 9.3. WiFi Module Configuration and Parameter Settings 9.3.1. WiFi Configuration This section is for users who have an energy storage system with a WiFi module. AlphaESS App supports network configuration, setting of the system basic parameter, monitor system operation status and check configuration information. Click ”WiFi Configuration”...
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COMMISSIONING WiFi Select the Select the WiFi Module Signal Router Signal This is default pass code Enter WiFi router password The system will not be able to connect to the internet without WiFi configuration.
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COMMISSIONING 9.3.1.1 Basic Parameters Settings DC Mode Three mode options: DC/AC/Hybrid Storage PV capacity: PV capacity on the energy storage inverter side Storage PV Capacity 5 kW On the grid side, if only a CT is installed, please select CT for grid side. If the grid meter is installed, please select Meter for grid side.
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COMMISSIONING AC Mode Three mode options: DC/AC/Hybrid PV capacity on the PV-inverter (on-grid) side On the grid side, if only a CT is installed, please select CT for grid side. If the grid meter is installed, please select Meter for grid side. If this meter is a CT meter and the CT ratio is not 1, please select CT below and input the Meter CT Ratio.
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COMMISSIONING Hybrid Mode Three mode options: DC/AC/Hybrid PV capacity on the PV-inverter (on-grid) side Storage PV capacity: PV capacity on the energy storage inverter side Storage PV Capacity 5 kW On the grid side, if only a CT is installed, please select CT for grid side.
COMMISSIONING The safety standard must be set correctly If you select a safety standard which is not valid for your country and purpose, it will cause a disturbance in the energy storage system and lead to problems with the grid operator. When selecting the safety standard, you must always observe the locally applicable standards and directives as well as the properties of the PV system (e.g.
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COMMISSIONING 9.3.2.2 Check the Running State of PV and Battery Switch off the AC breaker between the grid port on the energy storage inverter • and the grid, and switch off the AC breaker between the backup port on the energy storage inverter and the loads.
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COMMISSIONING 9.3.2.3 Check the UPS State Please connect an essential electrical appliance to the socket of backup load. Or • switch on an essential electrical appliance already connected on the backup load port of the energy storage inverter. Switch on the AC breaker on the backup port of the energy storage inverter. •...
COMMISSIONING 9.4. Installing New System and Settings on the APP 9.4.1. Download and Install the APP 9.4.2. Register as an Installer If you don’t have an installer account, please register first. Get the license No. from your distributor. If you already have an installer account, please log in directly.
COMMISSIONING 9.4.3. Install New System If you have “installed” the new system already or want to install it later, please directly to the Section 9.3 WiFi Module Configuration and Parameter Settings. If not, you can “Install New System” first. You can find the SN check code on the label of the Battery with EMS.
COMMISSIONING Enter S/N, check code, license, create time, customer full name, contact number, address, and click the save button. If you are an Australian installer, you will need to fill in the Street (NMI), Suburb (NMI) and Postcode (NMI) fields and add a new Region field, which has six fixed options (NSW, QLD, VIC, SA, TAS, WA).
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COMMISSIONING Step2 Select “ON” to Charge Batteries from Grid” please set the “Charging period 1” for the time and the SOC would be 100 under this operation. Step3 ± GRID – The relative value should be like this:Load = PV Battery Battery should be in charging...
COMMISSIONING 9.5.2. Check the PV Generation and Discharging Function of the Product This chapter is only suitable for SMILE-S5. Step1: Please switch off the PV switch on the energy storage inverter and the AC breaker on the PV inverter if there is any. Switch on some larger loads to see the battery discharging status.
COMMISSIONING 9.5.3. Check the UPS State of the Product Please connect an essential electrical appliance to the socket of backup load. Or • switch on an essential electrical appliance already connected on the backup load port of the energy storage inverter. Switch on the AC breaker on the backup port of the energy storage inverter.
Maintenance and Troubleshooting 10. Maintenance and Troubleshooting 10.1. Routine Maintenance Normally, the energy storage system need no maintenance or calibration. However, in order to maintain the accuracy of the SOC, it is recommended to perform a full charge calibration for SOC (charging battery until the charging power is 0) on the battery at regular intervals (such as two weeks).
Maintenance and Troubleshooting 10.2. Troubleshooting 10.2.1. Inverter Error Troubleshooting Error No. Error description Solution 100000 Grid_OVP 1. Check whether Grid is abnormal. 2. Confirm whether the grid cable 100001 Grid_UVP connection is normal. 100002 Grid_OFP 3. Restart inverter and check whether the 100003 Grid_UFP fault is existing.
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Maintenance and Troubleshooting 3. Restart inverter and check whether the 100050 Grid_overcurrent fault is existing. Restart inverter and check whether the fault 100051 Grid_current_track_fault is existing. 1. Check whether backup cable connection is normal. 100052 Backup_ovp 2. Restart inverter and confirm whether the fault is existing.
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Maintenance and Troubleshooting NET connection fault 1. Restart the system and check whether the fault can be cleared. NET fault 2. If the fault can't be cleared, please contact the customer service center for further check. Time clock chip fault 1.
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Maintenance and Troubleshooting PV inverter side meter lose 1. Check whether the system configuration parameters are correct and whether the meter is used at the PV inverter side 2. Check whether the communication configuration parameters of the meter of PV inverter side is correct (communication address and baud rate).(RS485:...
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Maintenance and Troubleshooting Inverter slave communication lost 1. Restart the system and check whether the fault can be cleared. 2. Contact the customer service to remotely update the inverter EMS and DSP program, INV Slave Lost after that confirm whether the fault continues.
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Maintenance and Troubleshooting Flash Fault 1. Restart the system and check whether the fault can be cleared. Flash Fault 2. If the fault can't be cleared, please contact the customer service center for further check. SDRAM error 1. Restart the system and check whether the fault can be cleared.
Maintenance and Troubleshooting 10.2.2. Battery Protection Description Protecti- Display Display Description Troubleshooting Mode Icon on Code Wait for automatic recovery. Temperature In case the problem persists difference for a long time, call for service. Stop discharging and High charging until this state temperature eliminate and wait for the temperature to drop.
Maintenance and Troubleshooting 10.2.3. Battery Error Description Display Error Display Description Troubleshooting Mode Code Icon Temperature Please restart the battery. Error 01 sensor failure If the problem is not resolved, please call for Error 05 MOSFET error service. Switch on circuit breaker Circuit breaker Error 06...
Uninstallation & Return 11. Uninstallation & Return 11.1. Removing the Product Procedure Step 1: Power off the product by following instructions in Chapter 8.2 Powering • Off the Product. Step 2: Disconnect all cables from the product, including communication cables, •...
Specification 12. Specification 12.1. Datasheet of SMILE-S5/B5 Model SMILE-S5 SMILE-B5 Input DC (PV side) Recommended max. PV power 8 kW Max. PV input voltage 600V Rated voltage 330V Start-up voltage 120V MPPT voltage range 90~520V Max. input current Per MPPT 15A/15A Max.
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Specification Rated grid voltage L/N/PE,230 V Rated grid frequency 50 / 60 Hz Rating grid output current 21.7 A Power factor >0.99 (0.8 leading - 0.8 lagging) THDi < 2% Protection class Overvoltage category Efficiency (Inverter side) Max efficiency >97.5% EU efficiency >96.8% Protection (Inverter side)
Specification 12.2. Datasheet of Battery SMILE-5P Model Battery pack (SMILE-BAT-5P) Battery type LFP (LiFePO4) Weight 48 kg Dimension (W*H*D) 640*345*250 mm Ingress protection IP65 Energy capacity 5.04 kWh Usable capacity 4.79 kWh Nominal voltage 48 V Operating voltage range 45 ~ 54 V Internal resistance ≤...
Appendix 2: Regional Application Standard 14. Appendix 2: Regional Application Standard Please check with your local grid company and choose the correspond Regional Application Standard, the power quality modes Volt-VAR and Volt-Watt will be running automatically. (Only for regions with AS/NZW 4777.2 safety regulations). Regional application Standard Electric Company Australia A...