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Appendix B Customer Services
Customer Care
68
ship, material or not in compliance with the JDSU specifi-
cation applicable to the Product and has in fact failed
under normal use on or before: (i) for Software, ninety (90)
days from the Delivery Date of the Software; and (ii) for all
other Products one (1) year from the Delivery Date of the
Product, unless otherwise stated in writing by JDSU. All
third party products (including Software or Firmware)
provided by JDSU carry only the original manufacturer's
warranty applicable to Customer. JDSU will only accept for
repair, replacement or credit under warranty Products
made by third parties if expressly authorized to do so by
the relevant third party. Any Product repaired or replaced
under warranty is only warranted for the period of time
remaining in the original warranty for the Product.
Customer shall have no warranty claims, unless JDSU
receives from Customer, before the end of the warranty
period and within thirty (30) days of the date on which
Customer first came to know, or should have known, about
the warranty claim, (A) a written notice describing the
warranty breach in reasonable detail (a "Warranty Claim");
and (B) information in sufficient detail to enable JDSU to
reproduce and analyze the failure.
Excluded Causes. Customer has no warranty rights with
respect to defects or non-conformities caused by (i) use of
the Product with hardware or software that was not
expressly specified in writing by JDSU as suited for use
with the Product; (ii) Customer's failure to follow JDSU's
operating instructions; (iii) failure to implement updates;
(iv) changes to the Customer environment in which
Product was installed; (v) acts or omissions of persons
other than JDSU or its authorized representatives; (vi)
installation or maintenance of Product by someone other
than JDSU or persons certified by JDSU; (vii) being acci-
dentally damaged, disassembled, modified, misused,
repaired or reworked (by any party other than JDSU or its
authorized agents), improperly stored or handled, used in
conjunction with another product that is incompatible or of
an inferior quality, or used in applications which exceed
the Product's specifications or ratings, neglected, improp-
DSAM Product Family Quick-Start Guide Rev. 001
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